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America Choice Travel Agency

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America Choice Travel Agency Reviews (2)

Review: July **,2013 We recieved word that my Grandfather had died.

On July [redacted],2013 we contacted [redacted] an agent for America Travel Agency inquiring about airline tickets from San Francisco,Ca USA to Nuku'alofa,Tongatapu as soon as possible. We were then informed by [redacted] July [redacted],2013 that round trip tickets from San Francisco, Ca, USA to Nuku'alofa, Tongatapu would be $1100 for each passenger traveling Wednesday, July [redacted]2013. We were a group of 9 going for a funeral (my Grandfather). Round trip ticket info:

San Francisco, Ca to LAX (Los Angeles Airport)-American Airline

LAX to Auckland, New Zaleand - Air New Zealand

Auckland, New Zealand to LAX -Air New Zealand

and Return Flights would be the same

Traveling on dates July [redacted] - August [redacted], 2013.

We then gave the money ($9,900US Cash) to Agent [redacted] who in return gave us a confirmation # for the tickets and told us that we would recieve all our ticket info at the airport once we check in.

Once we got to airport on Wednesday,July [redacted] in San Francsico, Ca our problems began, six of us were able to fly to Los Angeles and 3 were told that there were no tickets for them. When we arrived in Los Angeles to Check-in @ Air New Zealand, we were told that our tickets had been canceled (9 tickets). We tried contacting the Agent [redacted] who did not answer nor return our calls. We were stranded in Los Angeles, LAX airport trying to figure out what happened. This was a very tramatic time in our lives. Tonga is not an hour or two flight away but an 16 hour trip.

We purchased new tickets due to the fact that we had to be at the funeral, which we were now a day behind. Contact was made with the agent [redacted], who only returned $ 3500 out of the $9900 we paid for the round trip tickets. We then had to purchase new tickets thru air Fiji whiched cost us a total of $15000US dollars. [redacted] informed us that we would recieve our refunds when we return from our funeral. We have not recieved any refund for the remaining balance of $6400. Contact has been made but no response has been clear wether we will be recieving the refund any time soon.Desired Settlement: What we ask for is a full refund of the remaining balance which is $6400 US Dollars as well as compensating us for the difference in the cost of the new tickets purchased due to the companies non-response when we were stranded in Los Angeles Airport and their unwillingness to explain or assist us. Because of America Travel Ageny's un-returned calls and unwillingness to assist with the chaos of the airlines cancelling our already purchased tickets from San Francsico, CA USA to Nuku'alofa, Tongatapu we were forced to purchase new tickets the differnce of the new tickets is $5,000 dollars.

We seek our remainging balance as well as the difference of the new Purchased tickets Of $5,000 a total of $11,400 US Dollars.

Review: Bought a round trip plane ticket got to the destination and whn it was time to leave didn't have a return flight out now my wife and 2yr old been stuck there for three days after they was supposed to leave and still there as of nowDesired Settlement: Return fight home

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Description: TRAVEL AGENCIES & BUREAUS

Address: 1330 Ave of the Americas Ste 23, New York, New York, United States, 10019

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