America In-Home

I dropped off a central vac & hose for repair. I was given an estimate & told "it will be just like new". It took about 1 1/2 weeks to repair. I had to call them to check on it. They did not call me. When I got it home I noticed the wands were not new at all. In fact they were old, worn out & dirty. When I called them on it, I spoke to [redacted]. She said "oh, service will replace with used parts just to try to save the customer some money". I explained to her that it's not their choice. I was never advised of this practice & feel very deceived! They gave me a $21.00 credit. Never an apology or a thank you ! I will NOT do business with them again. Nor will I recommend using their service department.

My original experience was not very good. I will now say, I have a different opinion. I was contacted by Rick, one of the owners. He was truly concerned about my negative experience. He assured me that corrective action has been taken to avoid any future problems. I also received "new" wands for my central vac. They arrived today & work beautifully. They were sent at no charge. This is a sign of a company that cares about its customers.