America RX

Revdex.com:At this time, I have not been contacted by America RX regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by America RX regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by America RX regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by America RX regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They were unwilling to waive return fees.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding America RX has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by America RX regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding America RX has been resolved. Walmart refunded the purchase price of the item on behalf of AmericaRx.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by America RX regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a product (case of 12 packs of Stevia Dent gum) from this company through [redacted]. They shipped one pack of gum to me instead of 12 packs but charged me the case price of $14.25 plus $2.50 shipping. After repeated emails and calls to the company, I finally filed a complaint through [redacted] and they sent me an email that my Discover card would be refunded the money (or in this case, the points because I paid with rewards points/dollars) [redacted] has not issued a credit, but they were paid.Desired Settlement: I would like a credit of $16.50 on my Discover card.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding America RX has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

I regret having used this company, and I am disappointed in [redacted] for allowing it to advertise products on their webpage. I ordered an item for an elderly family member, and received something totally different. I looked for a phone number on their "info" page on the [redacted] site, and there was NONE. I looked for a webpage, and there was NONE, only an e-mail address that does not respond to my e-mails. I called [redacted], and they gave me a phone number, so I called. NO ONE ANSWERS and NO ONE CALLS BACK. This is an appalling way to do business. They should be off of the [redacted] merchants list. I wish that I had checked the Revdex.com reviews before I ordered.

Review: I ordered lotion from this company. They sent the wrong product. I requested the correct product and return shipping on the wrong product. I sent the request via email to the customer service department. I received a generic email saying they would send the info to their shipping department. That was two weeks ago no other communication. I also tried to call and got voice mailbox that was full. They state on there shipping that returns are accepted for 30 days and we are getting close to that time. My original order with them is order #[redacted] which was placed on July **, 2015. I have a copy of my original email if you need it.Desired Settlement: I want a full refund including shipping as well as a postage paid label to return the wrong product to them.

Consumer

Response:

At this time, I have not been contacted by America RX regarding complaint ID [redacted].Sincerely,[redacted]

Review: Below are my e-mail exchanges with AmericaRx.

Date: Thu, ** Nov 2013 06:20:30 +0000

From: [redacted]

To: [redacted]

**bject: RE: [redacted] Received Damaged, Defective, or Wrong Item

Dear [redacted],

Thank you for contacting us. With reference to your order# [redacted], we request you to please try to understand with us. As per your order, we cannot send the additional 2 qty of AVEENO SHAVE GEL THERAPEUTIC at that price of $3.99 which we have charged from you. We cannot issue any further refund to your account as we have already issue refund of $3.26 to your account. And we have charged $3.99 for 1 quantity and for the shipping charges.

We appreciate your understanding and cooperation in this regards.

Thank You,

[redacted],

AmericaRx,

Amazon Store.

-----Original Message-----

From: "[redacted] - Amazon Marketplace" <[e-mail address removed]>

Sent: Wednesday, November **, 2013 11:20am

To: "AmericaRx" <[e-mail address removed]>

**bject: RE: [redacted], Received Damaged, Defective, or Wrong Item

Dear [redacted]:

This is my naive thought process as a customer.

1) You explained that it was due to a technical error on your end.

2) As such, shouldn't you try to just accept your own error and fulfill your promise to the customer? I mean, this whole issue involves 2 bottles of everyday shave gel, which by my calculation, amounted to only a few dollars. AmericaRx is willing to incur a bad name for itself over a few dollars?? This is unbelievable.

3) I placed the order for 3 bottles in good faith, I authorized you to charge my credit card, and I paid $3.99 shipping for 3 bottles, not just for 1 bottle. You're asking me to understand that "we have collected the shipping charges because we have already paid that amount to the shipping carrier to ship the quantity to you". To this, I say WHAT ARE YOU TALKING ABOUT? I (NOT YOU) paid the shipping charges for you to ship 3 bottles. AmericaRx DID NOT pay for shipping!! What AmericaRx failed to do was you shipped the wrong quantity. May I remind you the exact item that I ordered on Amazon: PACK OF 3 AVEENO SHAVE GEL THERAPEUTIC 7OZ PT#[redacted]. Your product advertisement read "pack of 3", you DID NOT send me a pack of 3. You only sent 1 bottle, which was the wrong quantity as far as my naive understanding goes.

4) I'm sure you use shave gel as well...would you have paid $3.99 shipping for 1 bottle of shave gel? I think you'd just run to your neighborhood Walmart or convenience store to get the 1 bottle of shave gel. If it wasn't for a 3-pack, I would have never ever placed this order.

Bottom line is, AmericaRx advertised for a "Pack of 3 bottles", delivered only 1 bottle, and asked the customer to understand that there was an error, and at the same time told the customer to eat the $3.99 shipping which was supposed to be the shipping cost for 3 bottles. The way "customer service" is handling this issue is completely terrifying because if this is how your company handles a transaction that's only a few dollars, how can you be trusted with transactions that are much more expensive than this?!

May I respectfully request that you refund the $3.99 shipping charges as well, since it's obvious the you did not fulfill your promise to ship 3 bottles. Alternatively, why don't you just send me the 2 other bottles of Aveeno shave gel? I'll get the order that I actually placed for, I don't need any refunds from you, and everybody is happy?

Please reconsider.

Date: Wed, ** Nov 2013 06:16:52 +0000

From: [e-mail address removed]

To: [e-mail address removed]

**bject: RE: [redacted], Received Damaged, Defective, or Wrong Item

Dear [redacted],

Thank you for contacting us. We are very sorry for the inconvenience caused to you. With reference to your order# [redacted], we request you to please try to understand with us. Due to some technical error, Amazon showing some other sellers title wrongly in our product page and we have already contacted Amazon regarding this issue.What ever we have mentioned on our product page the same quantity has been shipped, but for our customer satisfaction, our shipping department, has issued refund refund for the product cost, we have collected the shipping charges because we have already paid that amount to the shipping carrier to ship the quantity to you. So, we are unable to issue refund for the shipping charges, since the product is already received by you.

We appreciate your understanding and cooperation in this regards.

Thank You,

[redacted],

AmericaRx,

Amazon Store.

-----Original Message-----

From: "[redacted] - Amazon Marketplace" <[e-mail address removed]>

Sent: Tuesday, November **, 2013 11:41am

To: "AmericaRx" <[e-mail address removed]>

**bject: [redacted], Received Damaged, Defective, or Wrong Item

Listed below are all the details regarding this order.

Order #: [redacted]

Problem: Materially Different

Purchase Date: October **, 2013

Shipping Service Level: Std Cont US Street Addr

The problem involves 1 item(s).

Item 1

---------------

Order-Item-ID: [redacted]

Product Name: PACK OF 3 EACH AVEENO SHAVE GEL THERAPEUTIC 7OZ PT#[redacted]

SKU: [redacted]_loc

Quantity: 1

Quantity with Problem: 1

Gift Wrapped: No

Item Price: $3.26

Delivery details:

Shipping 1

----------------

Delivery Date: October **, 2013

Carrier: shipMethodUPS

My Additional comments are as follows :

"I am extremely unhappy with the way AmericaRx is handling my case. I placed the order back on Oct ** for "Pack of 3 Aveeno shave gel". I received the package in early November only to find that they shipped just 1 bottle instead of the 3 that I was expecting. I then contacted AmericaRx on Nov *, was told by representative [redacted] that they will be sending me the other 2 bottles shortly. After I followed up with them regarding the status (speaking to [redacted] and [redacted]), I was then told that AmericaRx made a mistake and that the listing on Amazon should have only been for 1 bottle. I requested them to check and see if they'd still honor the listing (3 bottles) and despite their checking back and forth, they were still unable to give me a response other than saying they'd check on it. Finally, on Nov **, I spoke to Sam and demanded a full refund, only to find today that they are giving me a partial refund of $3.26 while still charging me $3.99 for the shipping.

This is a very small order of $3.26 plus $3.99 shipping. Neither I nor AmercaRx is going to lose the house one way or the other. However, I find AmericaRx to be untrustworthy and their customer service to be dysfunctional. The correct thing to do from a customer service perspective would have been just to remedy the situation by sending the other 2 bottles...after all, we are talking about something so cheap in shave gels. Instead, they chose to refund me the $3.26, while still making me eat the shipping cost for a order that they did not fulfill. I hope that in the future, Amazon does not allow vendors like this to renege on their orders, or at least have them penalized for not fulfilling their promises to customers. ".

--------------------------------------------------------

Best regards,

[redacted]Desired Settlement: I would like the merchant to fulfill its promise of sending me the "Pack of 3" shaving gel and I would be happy to return the refund of $3.26 that they have already issued to my credit card.

I would also like them to apologize for putting the customer through this agony. Their advertisement was for a pack of 3, yet they keep insisting that I should understand them.

Consumer

Response:

At this time, I have not been contacted by America RX regarding complaint ID [redacted].

Sincerely,

Review: I placed an order with this company through [redacted] for what I thought was a 3 back of bath soap. When I received my order I there was only one bar of soap. I had to contact the company three times before I received an official answer from a manager, but the front line customer service reps just kept telling me that the price was for one bar even though multiple places on the advertisement said 3 pack and multi pack. The second time I called the seller was changed in [redacted] and the customer service representative made me feel like I was stupid and not even contacting the right company. I have a print screen saved from the day that I ordered the product showing AmericaRx as the seller which I forwarded to the company and still have if needed for supporting evidence. The final answer I received from the company was that it was [redacted] fault because they showed the incorrect seller, which still doesn't make sense to me since the receipt I received in the shipment shows AmericaRx.Desired Settlement: I believe that I am entitled to receive two more bars of soap per the advertisement's specifications.

Review: Order number is [redacted]. Item reflects delivered as general parcel by post office. I followed up with company with my issue they replied:

"Our records indicate your item was delivered. Follow up with post office." I contacted post office they advised only shipper can request tracer action." Subsequent follow-up with the seller has resulted in no replies.

I have been charged for an item I have not receivedDesired Settlement: Refund my purchase or reship with signature required on delivery.

Consumer

Response:

At this time, I have not been contacted by America RX regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a product and Americarx shipped it to the incorrect address. The post office confirmed that the item was delivered to the incorrect address due to the wrong zip code was input by the shipper. I've contacted AmericRx in writing seven times providing the confirmation from the postmaster that the shipper input the incorrect zip code. AmericaRx has done nothing to resolve the issue.Desired Settlement: Delivery of order or refund.

Consumer

Response:

At this time, I have not been contacted by America RX regarding complaint ID [redacted].Sincerely,[redacted]

Absolutely terrible company! I ordered 4 bottles of sunscreen and three of them were filled with water. I have been fighting to get my money back. Companies like this should be put out of business. Buyer Beware!!

Review: I ordered a Nail Kit for $15.03 including shipping, they sent me a cheaper version of the product that is also posted on their [redacted] site for almost half of what I paid $8.78 and when I contacted them to discuss and try to resolve the issue, they simply said I was wrong and that was the product I purchased and it certainly was not. I sent pictures and proof showing they were completely different products and yet again, they emailed ranting about the company of the product itself changed the packaging. Once again, they did not thoroughly understand the simple mistake and offered me $1.00 compensation for the troubles. I do not want their $1.00. I'm returning the incorrect product and never doing business with them again for something as simple as this turned into a big whoop for nothing. I'm left with no product and they still haven't refunded my money which again, is double the price of what they sent me.Desired Settlement: I'd like to either be sent the correct product, the product in which I ordered or they should refund my money and let me keep the cheaper products for such a horrible hassle.

Consumer

Response:

At this time, I have not been contacted by America RX regarding complaint ID [redacted]. I returned products in original packaging & have a receipt from the post office. I still have not got my refund.

Sincerely,

Review: Through [redacted] I ordered [redacted] Acne Medication Rapid Spot Treatment. [redacted] placed the order with AmericaRx. AmericaRx had two pictures of this product. I placed my order with the picture of the product that had "tinted" clearly displayed on the product package. What I received was the untinted product which I clearly did not want to purchase over the internet because I can buy it locally. I called the company three times and only once did customer service return my telephone call. I was given the royal run-around--always being told that the matter would be resolved in 24 hours. "Resolved" meant to them that I should stop calling and just keep what they sent me. They kept putting the burden on me--their last request was that I take photos of the product and email the pictures to them. I did not comply with this last request.Desired Settlement: Return of the product with full refund (include shipping costs) because they did not send the tinted product pictured on the website.

Consumer

Response:

At this time, I have not been contacted by America RX regarding complaint ID [redacted].Sincerely,[redacted]