America's Best Carpet Cleaning, Inc.

We had America's best carpet cleaning take a lot of pride in our work we've been in business for over years with over sixty nine thousand satisfied customersWe do a full walkthrough of all the costs before we even start the work and we do a great job every timeWe will not be bullied over the
Internet this customer has done that we are sorry for experience but we know we are the best thank you very much

We are America's best carpet cleaning take a lot of pride in our work and our customer serviceWe talked to the gentleman yesterday and I guess there's an issue with some smell and normally would cost $for the enzyme to kill the bacteria and smell but were willing to go back out there and use
some enzyme for throw up for free

At Americas best we use the best truck mounted tools around we take a lot of pride in our work.My name is ** years a manager here.This is the first time I have heard of this problem.We have cleaned over 100,homes with very satisfied Customers.We will for free come out and send field manager
To fix the problem.Thank you ***5.p.s.we use 240degree steam the hose is hook to truck mount machine goes through heater then we clean

Initial Business Response /* (1000, 8, 2015/10/20) */
We at America's best carpet and air duct cleaning take a lot of pride in our workWe talked with *** right after the job.She said there was some issues with the vent covers.We offered to come back out and fix them but she immediately said she
could do the work herself without letting us come back out and look at them.We should be given a chance to come back out and look at the job and if we did any damage we would fix it immediately, but we were never given that chance.Thank you XXXXXXXXXX call Ty if you have any additional questionsI'm going to attach the agreement so you can see the invoice
Initial Consumer Rebuttal /* (3000, 10, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I respectfully dispute the claim that the company was not given the chance to return to my homeI talked with an assistant manager after the technicians left my home and was told he would pass along the information and that all he could do was give me a great deal on upholstery cleaningNo one from the company ever contacted me, I reached out to them each time contact was made until the technician called me in place of the general manager call I was told would comeI did fix the vents myself, no one ever offered to come back and fix themI am attaching photos of the damage
These are images of improperly attached vents, ripped drywall, and a scratched and stripped screw on an intake vent cover that I cannot fix
Final Business Response /* (4000, 12, 2015/10/26) */
We had the customer sign the agreementWe walked through the whole place with her there was already damage to some of her vents as you can see the vents are very oldAt the end of the job the customer looked at all the work and said nothing to the techniciansNow she calls later in the day and says nothing about money back or damage just to let them know they didn't screw them in rightWe have been in business for years and take a lot of pride in our work if she would have told the technicians when they did final walkthrugh they wold have not left and fixed any problemWe were not allowed to go back there the next day and fix the problem?? We have decided not to give her money back and if she wants to go to court to tell a judge that story I think he will understand our side.Thank you any more questions call ** XXX-XXX-XXXX

We went out to the customers house and did the job a second time for free.The customer told us she was happy with the return work.We take a lot of pride in our work.Thank you call ***for any reason

Complaint: ***
I am rejecting this response because: How are you sure what transpired in my home exactly? Myself and my family were taken advantage of and this is not alrightI don't want $and I don't want your poor service back in my homeI called,on more than one occasion to have you guys come back and we were treated like a jokeNO call from a "manager either" We're not in the position to move all our furniture AGAIN and waste another dayYou didn't want to make accommodations when it was convenient for us and now that window has passedThis is horrible customer service and now horrible management I am requesting a full refund and if you can't provide that I will seek out other options

Complaint: ***
I am rejecting this response because: I do not want this dishonest company back at my houseI don't care how many people you have serviced; your technicians lied to us and did a crappy job, and we were lied to again on the phoneI don't do business with dishonest people, and that is blatantly what you areYour customer service is horrendous and I will not tolerate anything less than a full refund because what we were promised and what we paid you to do was not delivered
Sincerely,
*** *** *** ***

At America's best when people call the company we give them the estimate over the phoneThat is what it is an estimate.We get to the job and do a full walkthrough before we startWe walk through the whole house with the customer and agree upon a price they sign the paperwork and we get startedWe are fine if the customer does not agree on the price and we shake hands and go to the next jobIn this case that's exactly what happened and we are willing to come back and fix the problemIn good faith I will offer a $refund and that's what we're willing to do thank you very much

We've been in business for years take a lot of pride in our work every time over 69,regular customers.We got all their spots out everything looked great they told my technicians how great everything looked when we leftThe customer called back complaining about the throw up smell and just like it says in the bottom of the receipt there's a $return service fee that the customer signed.My response was will waive the fee and go out there and spray enzyme at our costgoing that extra mile for the customer now on his response he said he doesn't want us back in the houseWe sent two technicians to a house we performed a great service there will be no refund thank you