America's Best Value Inn & Suites

Initial Business Response / [redacted] (1000, 10, 2015/10/15) */ Thank you for notifying us of the challenges you encountered during your stay and we regret any inconvenience or frustration that your experience has caused youWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper departments of your complaint Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) There response did not resolve anythingI want to know what they are going to do for me? I am asking for a full refund of my moneyThere place of business did not handle any of theI issues that we hahawing the room such as no plug for tub, toilet leaking all over and the room not having air conditioning that workedThe room stunk so bad we had to have the window openAlso there was illegal activity going on across the hallWe want our money refundedThere ad and pictures on line showed an entire different facility than what they stuck us inThere response does not address anythingNo one working there responded to any of the requests regarding the problems we had called the front desk about Final Business Response / [redacted] (4000, 14, 2015/10/20) */ We previously addressed the issues reported and offered a discount off a future stayWe are not going to refund the stayFollowing is our response to the complaint in August: Thank you for notifying us of the challenges you encountered during your stayWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know We're sorry that you received service that prompted you to contact us, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper departments of your complaint We would like to offer you a gift certificate for 25% off a future stay with usIt is important we show you the improvements being made, and earn back your business Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention

Initial Business Response /* (1000, 12, 2015/10/14) */
Dear Ms.***,
Thank you for contacting us regarding your recent stayWe are so sorry that you faced challenges during your stay making it not perfectReceiving feedback provides us the opportunity to make
improvements to enhance our guests stay and we greatly appreciate your taking the time to provide it
As discussed with you previously, your on-line reservation was not in our systemYour credit card was credited for the on-line reservation which was processed and we again apologize for the inconvenience
Initial Consumer Rebuttal /* (2000, 13, 2015/10/15) */

Initial Business Response /* (1000, 10, 2015/10/15) */
Thank you for notifying us of the challenges you encountered during your stay and we regret any inconvenience or frustration that your experience has caused youWe strive to provide you with the best possible service, and when you feel that
it fails to meet your expectations, it's important for us to know
To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper departments of your complaint
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Thank you again for bringing these matters to our attention
Initial Consumer Rebuttal /* (3000, 12, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There response did not resolve anythingI want to know what they are going to do for me? I am asking for a full refund of my moneyThere place of business did not handle any of theI issues that we hahawing the room such as no plug for tub, toilet leaking all over and the room not having air conditioning that workedThe room stunk so bad we had to have the window openAlso there was illegal activity going on across the hallWe want our money refundedThere ad and pictures on line showed an entire different facility than what they stuck us inThere response does not address anythingNo one working there responded to any of the requests regarding the problems we had called the front desk about
Final Business Response /* (4000, 14, 2015/10/20) */
We previously addressed the issues reported and offered a discount off a future stayWe are not going to refund the stayFollowing is our response to the complaint in August:
Thank you for notifying us of the challenges you encountered during your stayWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know
We're sorry that you received service that prompted you to contact us, and we regret any inconvenience or frustration that your experience has caused youTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we've notified the proper departments of your complaint
We would like to offer you a gift certificate for 25% off a future stay with usIt is important we show you the improvements being made, and earn back your business
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you
Thank you again for bringing these matters to our attention