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Mr [redacted] hired H2Oasis Pools, LLC to troubleshoot his [redacted] .? It was determined its main control board needed to be replaced which we replaced and reprogrammed.? The replacement and reprogramming were done on April 13, 2017.? Mr [redacted] called two weeks later on April 27,, and requested troubleshooting because he said his pool was starting in spillover mode.? No indication was made over the phone that Mr [redacted] believed that we made a mistake when reprogramming was done on April 13th ?" if our Technician has reprogrammed incorrectly we doubt it would have taken Mr [redacted] weeks to contact us about the issue.? We scheduled an appointment for that day and the same Technician went there to troubleshoot.? The notes from our invoice to Mr [redacted] are included below: Customer called and requested troubleshooting after changing programming on [redacted] and not being able to set functions correctly.? Technician reported that programming was changed to Pool Spa Dual instead of Pool Spa Standard.? Technician corrected settings.? Equipment is up and running DD Our Technician found that the settings had been altered from the original reprogrammed settings of Pool Spa Standard to Pool Spa Dual which was causing the start up in spillover mode.? He then reset the settings back to Pool Spa Standard, exactly the way he originally reprogrammed on April 13th, which corrected the mistake Mr [redacted] made when he changed the programming.? Mr [redacted] was invoiced for the troubleshooting:? He had an issue, we sent a Technician to troubleshoot, the issue was found and the problem corrected ?" and now Mr [redacted] is disputing the invoice.? We have spoken to Mr [redacted] numerous times regarding this matter.? He spoke to the Technician who helped him, spoke to our Billing Department, and then asked to speak to a Manager.? When our Field Manager called him there was no answer so our Field Manager left a voice message letting Mr [redacted] know that we were available to speak to him but he did not call our Field Manager back? This all took place on April 27th.? On May 2, 2017, an invoice was sent to Mr [redacted] for the troubleshooting and he called our office and asked that we have the Owner of our company call him.? Our Owner, MrHoward, called him and there was no answer.? Mr [redacted] called again later and again asked for the Owner.? He was given the Owner’s direct contact number and our Owner spoke to him about this issue.? We will not cancel the invoice and, as it stands, Mr [redacted] owes H2Oasis Pools, LLC, $for troubleshooting completed on April 27, 2017.? Should Mr [redacted] ’s invoice remain unpaid for 60+ days, the account will be sent to collections

I went in to pick up my new contactsI saw they where hiringSo I appliedI had the the interviewAnd on that day of my interviewI heard two techs talkingThe conversation went as such" it Makes no sense in having all these people coming in hereYou know who is just going to hire their lover for the jobDo you see all us women techs and only two men.Think about itBy the time I got homeI has a message that I was not a good match for the job

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have provided all details/facts necessary and I am not going to repeat the same information. While I originally doubted the competency of the field tech, I am now thoroughly convinced that the contractor runs a scam to get paid twice to do one job. This is one of the worst experiences I have ever had with a contactor. If for nothing else, I at least wanted to post the Revdex.com complaint to inform other consumers. This issue will be resolved when the contractor cancels the invoice.
Regards,
*** ***

We have reviewed Mr***’s response and will not cancel the invoice for $105.00. We maintain that the board was replaced on April 13th and the reprogramming was set correctly. Our company is a *** Authorized Dealer and Service Center and our Repair Technicians are proficient with installing, repairing, programming/reprogramming ***s. Mr*** first alleges he doubted our competency after we supposedly reprogrammed his *** incorrectly and so, contacted his builder for help - and then later alleges in his statement he didn’t contact us until April 27th because he could not find the time. He also alleges that he had someone come out to tell him we reprogrammed the *** incorrectly but why would you have someone tell you that and not have them correct the issue if you called them in the first place because we are “incompetent”? Why then call us weeks later if, in fact, we are “incompetent”? The fact is Mr*** called us back to troubleshoot after he created issues with his *** programming because he did not know how to fix what mistakes he made. He never mentioned he believed we reprogrammed his *** incorrectly until the time came to invoice him for the troubleshooting. When he called and informed our Technician the programming was in Spillover Mode our Technician informed him Spillover Mode had been disabled during the reprogramming. He then informed our Technician that he liked Spillover Mode because it keeps debris out of the hot tub and admitted he had tried to reprogram the ***. We believe Mr*** put the *** in Spillover Mode and then did not know how to reset it to Pool Spa Standard. When we attain a new customer we send them estimates with details about what we do and what we charge so that nothing is misconstrued. If the customer calls again for a different reason we again send an estimate with details and pricing. However, we do not send estimates to repeat customers for things they already know pricing and processes for. For instance, if a person calls and they need a one-time pool cleaning and they have never used our services, we send them an estimate. If they call again for a pool cleaning two weeks later we do not send another estimate. We feel by that time we have built rapport with that customer, they are calling back already knowing and understanding what we charge for that service and we put the job on the schedule. We would never expect that because the customer called back for another cleaning but was not sent an estimate they would think we were cleaning their pool for free. After speaking to the Repair Technician and the Office Manager, Mr*** requested a call back from our Field Manager toward the end of the business day on April 27th. Our Field Manager called him within an hour of his request and there was no answer nor did Mr*** ever call him back. He only called the office again after his invoice was sent to him. Mr*** says his perspective of us is that we scam customers and have unethical business practices. If that were the case we would most definitely would not have an A+ rating with the Revdex.com and consumers would run the other way when reviewing our company on consumer sites like *** ***. We are not perfect but if we make a mistake we own up to it and would never charge a customer for an error made by one of our Technicians