March 21,2018RE: Response to Complaint # [redacted] In August 20Lone of the owners was in from out of town and wanted to see theproperty at [redacted] ***I spoke to the tenant and arranged a day and a timeto inspect the property since the locks had been changed to a combination lock Duringthe inspection, damages far beyond wear and tear were observed by the familymember and my selfCigarette burns were throughout the living room, all threebedroom's hardwood floors plus kitchen and bath floorsThe house was filthy, windowswere broken and multiple blinds were broken or missing altogetherThere were fivelarge dogs in the house at the time of the inspectionThere was additional damage to theyard from the dogsThe garage was piled to the rafters with furniture etc.I called the main tenant on the lease, confronted hirn about the extensive damageto the house and advised him he had broken the lease by allowing smokers to do so muchdamage to the floors and allowing multiple dogs to reside in the property.Every month thereafter, I asked him to vacate the property, but he insisted on anEarly Termination Agreement that would guarantee his firll $deposit returnHe didcontinue to pay rent but no notice written or verbal on when he would vacateHe didhave the house cleaned and replaced multiple windows and also a broken shower door.On January 3'd, 2018, the rent was paid and the tenant said he was trying to vacatethe property and also remove the "wave spa" on the back patioThe next time I heardfrom the tenant was at 4:PM on February 1st 2018, when I received a call from himthat his tenants had vacated on January 31tt, and he wanted me to meet him at theproperty right then to do a walkthroughI did meet him at the properfyHe asked what Iwanted doneI told him to sand and refinish the hardwood floors, replace kitchen vinyl.Take the combination locks offboth outside doors and put original door hardware on allthe interior and outside doorsPaint living room & two of the three bedroomsReplacethe broken and missing blindsRemove the spaHe said his handyman could do that andhe had someone to purchase the spa and move it.I was contacted again by the tenant about a week laterHe said everything wasdone and would I meet him againThere was still damage including the hardwood floorsthat were not sanded properly and there was a coat of poly.urethane that didn't cover theburn marksThe kitchen floor was replaced but I never received a [redacted] after severalrequestsBlinds were replacedThe painting was not completed, the spa had not beenremoved and the garage was finally unlocked where there was an old couch being stored.Then he gave me one remote and a garage door keyI wamed him the family wanted tocharge him storage for the spaInterior door hardware has not been returned as of thistimeHe changed the locks and gave me a key to outside doorsThe spa was finallyremoved on ThursdayFebruary 15m.Another family member came to inspect the property with me after the work wassupposed to be completedThe floors had not been finished properly, the spa was stillthere, and there were still holes in the backyard &om the dogs digging, and the paintinghad not been completedShe said the family wanted to charge storage for the spa.All rent checks were made out to the Trust and deposited into the owners accountmonthlyI recall nothing about a "stop payment" on a rent check.A completed form on the disposition of the $deposit return was e-mailed and alsosent through US mailHe sent an e-mail after he received the explanation and threatenedme with a complaint to the Revdex.com!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am requesting that the Revdex.com refer this matter to Revdex.com Arbitration as the matter is well documented with a detailed paper trail and the facts are clear cut
The Owner of Seaport Realtors does not address the material facts of the Complaint in his March 21, 2018:The facts are that the Owner of Seaport Realtors emailed to me a letter dated February 6, which consisted of a comprehensive list of the items that the Owner of Seaport Realtors required be corrected in order for me to receive the return my $damage damage deposit. The Owner of Seaport Realty signed the Lease Agreement at the inception of the lease in and he acted as the Landlord throughout the lease for every aspect of the tenancy. I reasonably relied on the Owner of Seaport Realtor's February 6, letter and I hired a handyman to repair and/or replace the listed item on February 6, Repair Punchlist letter from the Owner of Seaport Realtors. The total cost of labor and materials that I expended was $to repair and or replace the listed items on the February 6, Repair Punchlist letter from the Owner of Seaport Realtors.The Owner of Seaport Reator's told me on Feb15, during our phone conversation that I had completed all of the items on the February 6, Repair Punchlist letter from the Owner of Seaport Realtors. The exact words of the Owner of Seaport Realtors during our Feb15, phone call was that the Owner of Seaport Realtors "did not see any reason why I should not be entitled to the full $damage deposit refund”.The Owner of Seaport Realtors also told me that he would reimburse me $spent for the linoleum materials that my Handyman used to replace the Kitchen floor. Once my Handyman made every repair on Seaport Realtor’s Repair Punchlist, the Owner of Seaport Realtors then went back on his word and emailed an Itemization on Feb21, with new "made up" repair work that was not even on Seaport Realtor’s Feb6, Repair Punchlist. The Owner of Seaport Realty ignored his written promise to return the $damage deposit and kept the entire $by "inventing" new charges never previously mentioned like “$charge to fill dirt hole in backyard”, “$charge for days of storage for an above ground spa”. The Owner of Seaport Realtors fabricated these new charges as an excuse not to return the $Damage Deposit.The Owner of Seaport Realtors lost my $rent check and asked that I put a “stop payment” on it and reissue itI did so under the condition that the owner reimburse my bank fees for the stop payment which he agreed to. the Owner of Seaport Realtors has never reimbursed my bank fees for the "stop payment" on the check that he lost. Now he is claiming "amnesia" and states that he never lost the monthly rent check in questions. Fortunately, there is documentary evidence of the check he lost, the stop payment and the replacement check so his "amnesia" will be corrected. I rented the home from Seaport Realty for years from Febuntil Feb1, and paid over $100,during the tenancy. I have detailed records of every payment and the monthly rental check that the Owner of Seaport Realtors lost and asked that I re-issue to him.The Owner of Seaport Realtors did not respond to the Revdex.com's Complaint No*** against Seaport Realtors when the Revdex.com FIRST contacted him on February 24th.The Owner of Seaport Realtors again ignored the Revdex.com and did not respond to the Revdex.com's Complaint No*** against Seaport Realtor's when the Revdex.com contacted him a SECOND TIME on March 7th.The Owner of Seaport Realtors again ignored the Revdex.com and did not respond to the Revdex.com's Complaint No*** against Seaport Realtor's when the Revdex.com contacted him a THIRD TIME on March 17th.Only when the Revdex.com told the Owner of Seaport Realty that he faced losing his Revdex.com Acreditation did the Owner of Seaport Realtors finally respond to the Revdex.com's Complaint No*** against Seaport Realtors when the Revdex.com gave him a final deadline of March 20th. The Owner of Seaport Realtor's delinquent response is dated March 21st which is almost one month after the Revdex.com first contacted himIn the March 21st response from the Owner of Seaport Realtor's he acknowledges that he entered the leased premises for a "Surprise Inspection" which he did not give notice pursuant to California Civil Code Section which states below that a landlord must give hour written notice of the date, time and purpose of the entry. The statutory notice was not given by the Owner of Seaport Realtors and his unlawful entry into the premises without propter Section written notice subjects him to a fine of up to $pursuant to California Law. Entry into the premises was not made in response to an emergency, agreed upon repairs, court order, a tenant abandonment or an emergency so Section written notice of the date, time and purpose of the entry was required pursuant to California law. Civil Code Section states in pertinent part:(a) A landlord may enter the dwelling unit only in the following cases:(1) In case of emergency.(2) To make necessary or agreed repairs, decorations, alterations or improvements, supply necessary or agreed services, or exhibit the dwelling unit to prospective or actual purchasers, mortgagees, tenants, workers, or contractors or to make an inspection pursuant to subdivision (f) of Section 1950.5.(3) When the tenant has abandoned or surrendered the premises.(4) Pursuant to court order.(5) For the purposes set forth in Chapter (commencing with Section 1954.201).(b) Except in cases of emergency or when the tenant has abandoned or surrendered the premises, entry may not be made during other than business hours unless the tenant consents to an entry during other than business hours at the time of entry.(c) The landlord may not abuse the right of access or use it to harass the tenant.(d) (1) Except as provided in subdivision (e), or as provided in paragraph (2) or (3), the landlord shall give the tenant reasonable notice in writing of his or her intent to enter and enter only during business hoursThe notice shall include the date, approximate time, and purpose of the entryThe notice may be personally delivered to the tenant, left with someone of a suitable age and discretion at the premises, or, left on, near, or under the usual entry door of the premises in a manner in which a reasonable person would discover the noticeTwenty-four hours shall be presumed to be reasonable notice in absence of evidence to the contraryThe notice may be mailed to the tenantMailing of the notice at least six days prior to an intended entry is presumed reasonable notice in the absence of evidence to the contrary.I look forward to resolving this matter through Revdex.com Arbitration
Regards,
*** ***
March 21,2018RE: Response to Complaint # ***In August 20Lone of the owners was in from out of town and wanted to see theproperty at *** *** *** ***I spoke to the tenant and arranged a day and a timeto inspect the property since the locks had been changed to a combination lock
Duringthe inspection, damages far beyond wear and tear were observed by the familymember and my selfCigarette burns were throughout the living room, all threebedroom's hardwood floors plus kitchen and bath floorsThe house was filthy, windowswere broken and multiple blinds were broken or missing altogetherThere were fivelarge dogs in the house at the time of the inspectionThere was additional damage to theyard from the dogsThe garage was piled to the rafters with furniture etc.I called the main tenant on the lease, confronted hirn about the extensive damageto the house and advised him he had broken the lease by allowing smokers to do so muchdamage to the floors and allowing multiple dogs to reside in the property.Every month thereafter, I asked him to vacate the property, but he insisted on anEarly Termination Agreement that would guarantee his firll $deposit returnHe didcontinue to pay rent but no notice written or verbal on when he would vacateHe didhave the house cleaned and replaced multiple windows and also a broken shower door.On January 3'd, 2018, the rent was paid and the tenant said he was trying to vacatethe property and also remove the "wave spa" on the back patioThe next time I heardfrom the tenant was at 4:PM on February 1st 2018, when I received a call from himthat his tenants had vacated on January 31tt, and he wanted me to meet him at theproperty right then to do a walkthroughI did meet him at the properfyHe asked what Iwanted doneI told him to sand and refinish the hardwood floors, replace kitchen vinyl.Take the combination locks offboth outside doors and put original door hardware on allthe interior and outside doorsPaint living room & two of the three bedroomsReplacethe broken and missing blindsRemove the spaHe said his handyman could do that andhe had someone to purchase the spa and move it.I was contacted again by the tenant about a week laterHe said everything wasdone and would I meet him againThere was still damage including the hardwood floorsthat were not sanded properly and there was a coat of poly.urethane that didn't cover theburn marksThe kitchen floor was replaced but I never received a *** after severalrequestsBlinds were replacedThe painting was not completed, the spa had not beenremoved and the garage was finally unlocked where there was an old couch being stored.Then he gave me one remote and a garage door keyI wamed him the family wanted tocharge him storage for the spaInterior door hardware has not been returned as of thistimeHe changed the locks and gave me a key to outside doorsThe spa was finallyremoved on ThursdayFebruary 15m.Another family member came to inspect the property with me after the work wassupposed to be completedThe floors had not been finished properly, the spa was stillthere, and there were still holes in the backyard &om the dogs digging, and the paintinghad not been completedShe said the family wanted to charge storage for the spa.All rent checks were made out to the Trust and deposited into the owners accountmonthlyI recall nothing about a "stop payment" on a rent check.A completed form on the disposition of the $deposit return was e-mailed and alsosent through US mailHe sent an e-mail after he received the explanation and threatenedme with a complaint to the Revdex.com!
March 21,2018RE: Response to Complaint # [redacted] In August 20Lone of the owners was in from out of town and wanted to see theproperty at [redacted] ***I spoke to the tenant and arranged a day and a timeto inspect the property since the locks had been changed to a combination lock Duringthe inspection, damages far beyond wear and tear were observed by the familymember and my selfCigarette burns were throughout the living room, all threebedroom's hardwood floors plus kitchen and bath floorsThe house was filthy, windowswere broken and multiple blinds were broken or missing altogetherThere were fivelarge dogs in the house at the time of the inspectionThere was additional damage to theyard from the dogsThe garage was piled to the rafters with furniture etc.I called the main tenant on the lease, confronted hirn about the extensive damageto the house and advised him he had broken the lease by allowing smokers to do so muchdamage to the floors and allowing multiple dogs to reside in the property.Every month thereafter, I asked him to vacate the property, but he insisted on anEarly Termination Agreement that would guarantee his firll $deposit returnHe didcontinue to pay rent but no notice written or verbal on when he would vacateHe didhave the house cleaned and replaced multiple windows and also a broken shower door.On January 3'd, 2018, the rent was paid and the tenant said he was trying to vacatethe property and also remove the "wave spa" on the back patioThe next time I heardfrom the tenant was at 4:PM on February 1st 2018, when I received a call from himthat his tenants had vacated on January 31tt, and he wanted me to meet him at theproperty right then to do a walkthroughI did meet him at the properfyHe asked what Iwanted doneI told him to sand and refinish the hardwood floors, replace kitchen vinyl.Take the combination locks offboth outside doors and put original door hardware on allthe interior and outside doorsPaint living room & two of the three bedroomsReplacethe broken and missing blindsRemove the spaHe said his handyman could do that andhe had someone to purchase the spa and move it.I was contacted again by the tenant about a week laterHe said everything wasdone and would I meet him againThere was still damage including the hardwood floorsthat were not sanded properly and there was a coat of poly.urethane that didn't cover theburn marksThe kitchen floor was replaced but I never received a [redacted] after severalrequestsBlinds were replacedThe painting was not completed, the spa had not beenremoved and the garage was finally unlocked where there was an old couch being stored.Then he gave me one remote and a garage door keyI wamed him the family wanted tocharge him storage for the spaInterior door hardware has not been returned as of thistimeHe changed the locks and gave me a key to outside doorsThe spa was finallyremoved on ThursdayFebruary 15m.Another family member came to inspect the property with me after the work wassupposed to be completedThe floors had not been finished properly, the spa was stillthere, and there were still holes in the backyard &om the dogs digging, and the paintinghad not been completedShe said the family wanted to charge storage for the spa.All rent checks were made out to the Trust and deposited into the owners accountmonthlyI recall nothing about a "stop payment" on a rent check.A completed form on the disposition of the $deposit return was e-mailed and alsosent through US mailHe sent an e-mail after he received the explanation and threatenedme with a complaint to the Revdex.com!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am requesting that the Revdex.com refer this matter to Revdex.com Arbitration as the matter is well documented with a detailed paper trail and the facts are clear cut
The Owner of Seaport Realtors does not address the material facts of the Complaint in his March 21, 2018:The facts are that the Owner of Seaport Realtors emailed to me a letter dated February 6, which consisted of a comprehensive list of the items that the Owner of Seaport Realtors required be corrected in order for me to receive the return my $damage damage deposit. The Owner of Seaport Realty signed the Lease Agreement at the inception of the lease in and he acted as the Landlord throughout the lease for every aspect of the tenancy. I reasonably relied on the Owner of Seaport Realtor's February 6, letter and I hired a handyman to repair and/or replace the listed item on February 6, Repair Punchlist letter from the Owner of Seaport Realtors. The total cost of labor and materials that I expended was $to repair and or replace the listed items on the February 6, Repair Punchlist letter from the Owner of Seaport Realtors.The Owner of Seaport Reator's told me on Feb15, during our phone conversation that I had completed all of the items on the February 6, Repair Punchlist letter from the Owner of Seaport Realtors. The exact words of the Owner of Seaport Realtors during our Feb15, phone call was that the Owner of Seaport Realtors "did not see any reason why I should not be entitled to the full $damage deposit refund”.The Owner of Seaport Realtors also told me that he would reimburse me $spent for the linoleum materials that my Handyman used to replace the Kitchen floor. Once my Handyman made every repair on Seaport Realtor’s Repair Punchlist, the Owner of Seaport Realtors then went back on his word and emailed an Itemization on Feb21, with new "made up" repair work that was not even on Seaport Realtor’s Feb6, Repair Punchlist. The Owner of Seaport Realty ignored his written promise to return the $damage deposit and kept the entire $by "inventing" new charges never previously mentioned like “$charge to fill dirt hole in backyard”, “$charge for days of storage for an above ground spa”. The Owner of Seaport Realtors fabricated these new charges as an excuse not to return the $Damage Deposit.The Owner of Seaport Realtors lost my $rent check and asked that I put a “stop payment” on it and reissue itI did so under the condition that the owner reimburse my bank fees for the stop payment which he agreed to. the Owner of Seaport Realtors has never reimbursed my bank fees for the "stop payment" on the check that he lost. Now he is claiming "amnesia" and states that he never lost the monthly rent check in questions. Fortunately, there is documentary evidence of the check he lost, the stop payment and the replacement check so his "amnesia" will be corrected. I rented the home from Seaport Realty for years from Febuntil Feb1, and paid over $100,during the tenancy. I have detailed records of every payment and the monthly rental check that the Owner of Seaport Realtors lost and asked that I re-issue to him.The Owner of Seaport Realtors did not respond to the Revdex.com's Complaint No*** against Seaport Realtors when the Revdex.com FIRST contacted him on February 24th.The Owner of Seaport Realtors again ignored the Revdex.com and did not respond to the Revdex.com's Complaint No*** against Seaport Realtor's when the Revdex.com contacted him a SECOND TIME on March 7th.The Owner of Seaport Realtors again ignored the Revdex.com and did not respond to the Revdex.com's Complaint No*** against Seaport Realtor's when the Revdex.com contacted him a THIRD TIME on March 17th.Only when the Revdex.com told the Owner of Seaport Realty that he faced losing his Revdex.com Acreditation did the Owner of Seaport Realtors finally respond to the Revdex.com's Complaint No*** against Seaport Realtors when the Revdex.com gave him a final deadline of March 20th. The Owner of Seaport Realtor's delinquent response is dated March 21st which is almost one month after the Revdex.com first contacted himIn the March 21st response from the Owner of Seaport Realtor's he acknowledges that he entered the leased premises for a "Surprise Inspection" which he did not give notice pursuant to California Civil Code Section which states below that a landlord must give hour written notice of the date, time and purpose of the entry. The statutory notice was not given by the Owner of Seaport Realtors and his unlawful entry into the premises without propter Section written notice subjects him to a fine of up to $pursuant to California Law. Entry into the premises was not made in response to an emergency, agreed upon repairs, court order, a tenant abandonment or an emergency so Section written notice of the date, time and purpose of the entry was required pursuant to California law. Civil Code Section states in pertinent part:(a) A landlord may enter the dwelling unit only in the following cases:(1) In case of emergency.(2) To make necessary or agreed repairs, decorations, alterations or improvements, supply necessary or agreed services, or exhibit the dwelling unit to prospective or actual purchasers, mortgagees, tenants, workers, or contractors or to make an inspection pursuant to subdivision (f) of Section 1950.5.(3) When the tenant has abandoned or surrendered the premises.(4) Pursuant to court order.(5) For the purposes set forth in Chapter (commencing with Section 1954.201).(b) Except in cases of emergency or when the tenant has abandoned or surrendered the premises, entry may not be made during other than business hours unless the tenant consents to an entry during other than business hours at the time of entry.(c) The landlord may not abuse the right of access or use it to harass the tenant.(d) (1) Except as provided in subdivision (e), or as provided in paragraph (2) or (3), the landlord shall give the tenant reasonable notice in writing of his or her intent to enter and enter only during business hoursThe notice shall include the date, approximate time, and purpose of the entryThe notice may be personally delivered to the tenant, left with someone of a suitable age and discretion at the premises, or, left on, near, or under the usual entry door of the premises in a manner in which a reasonable person would discover the noticeTwenty-four hours shall be presumed to be reasonable notice in absence of evidence to the contraryThe notice may be mailed to the tenantMailing of the notice at least six days prior to an intended entry is presumed reasonable notice in the absence of evidence to the contrary.I look forward to resolving this matter through Revdex.com Arbitration
Regards,
*** ***
March 21,2018RE: Response to Complaint # ***In August 20Lone of the owners was in from out of town and wanted to see theproperty at *** *** *** ***I spoke to the tenant and arranged a day and a timeto inspect the property since the locks had been changed to a combination lock
Duringthe inspection, damages far beyond wear and tear were observed by the familymember and my selfCigarette burns were throughout the living room, all threebedroom's hardwood floors plus kitchen and bath floorsThe house was filthy, windowswere broken and multiple blinds were broken or missing altogetherThere were fivelarge dogs in the house at the time of the inspectionThere was additional damage to theyard from the dogsThe garage was piled to the rafters with furniture etc.I called the main tenant on the lease, confronted hirn about the extensive damageto the house and advised him he had broken the lease by allowing smokers to do so muchdamage to the floors and allowing multiple dogs to reside in the property.Every month thereafter, I asked him to vacate the property, but he insisted on anEarly Termination Agreement that would guarantee his firll $deposit returnHe didcontinue to pay rent but no notice written or verbal on when he would vacateHe didhave the house cleaned and replaced multiple windows and also a broken shower door.On January 3'd, 2018, the rent was paid and the tenant said he was trying to vacatethe property and also remove the "wave spa" on the back patioThe next time I heardfrom the tenant was at 4:PM on February 1st 2018, when I received a call from himthat his tenants had vacated on January 31tt, and he wanted me to meet him at theproperty right then to do a walkthroughI did meet him at the properfyHe asked what Iwanted doneI told him to sand and refinish the hardwood floors, replace kitchen vinyl.Take the combination locks offboth outside doors and put original door hardware on allthe interior and outside doorsPaint living room & two of the three bedroomsReplacethe broken and missing blindsRemove the spaHe said his handyman could do that andhe had someone to purchase the spa and move it.I was contacted again by the tenant about a week laterHe said everything wasdone and would I meet him againThere was still damage including the hardwood floorsthat were not sanded properly and there was a coat of poly.urethane that didn't cover theburn marksThe kitchen floor was replaced but I never received a *** after severalrequestsBlinds were replacedThe painting was not completed, the spa had not beenremoved and the garage was finally unlocked where there was an old couch being stored.Then he gave me one remote and a garage door keyI wamed him the family wanted tocharge him storage for the spaInterior door hardware has not been returned as of thistimeHe changed the locks and gave me a key to outside doorsThe spa was finallyremoved on ThursdayFebruary 15m.Another family member came to inspect the property with me after the work wassupposed to be completedThe floors had not been finished properly, the spa was stillthere, and there were still holes in the backyard &om the dogs digging, and the paintinghad not been completedShe said the family wanted to charge storage for the spa.All rent checks were made out to the Trust and deposited into the owners accountmonthlyI recall nothing about a "stop payment" on a rent check.A completed form on the disposition of the $deposit return was e-mailed and alsosent through US mailHe sent an e-mail after he received the explanation and threatenedme with a complaint to the Revdex.com!