America's Choice

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belo The Revdex.com response seems to imply that this problem was simply a delay in receiving a part This is absolutely not true The vendor, and the principal technician, was non-compliant and unprofessional in the total lack of response as promised Each promise to take action was met with a total lack of response by the vendor, resulting in a six week dead period, until the problem was fixed by another vendor in a total of business days from first visit to successful resolution The original vendor, America's Choice, should not be paid for a diagnostic visit, when they completely failed on every level to provide any follof any kind The warranty company informed me it was my responsibility to contact America's Choice to ask for a refund, and America's Choice phone numbers were not in service, and the technician's cell phone's voicemail was full, as it had been for weeks We had to pay a considerable amount of money and aggravation to purchase bagged ice for weeksAmerica's Choice should not get a "pass" on this one The Revdex.com's rating and records should indicate the company's total failure to act, except in cashing my check the day immediately after their initial service call (one day)On the advice and direction of the warranty company, we sought a refund of $from the negligent and non-compliant party, America's Choice We still are seeking that resolution, and deny America's Choice's claim that the only issue here was "a delay in receiving a part" Regards, [redacted] ***

The requested warranty and paperwork has been sent out twice to the [redacted] Greg spoke with Mr [redacted] on Dec 31st and we then sent both Warranty and Lien Release paperwork again We apologize for any hassle or delay in receiving the paperwork

Revdex.com: I would like to reject the offer of Arbitration for complaint ID [redacted] I have already filed a lawsuit against this company Sincerely, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below We have simply asked Americas Choice to return our money Americas Choice has stated they are farm boys but they have retained legal counsel Our situation changed and we asked to be released and return our money.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We have spoke with Mr [redacted] in regards to this issueWe have addressed one side of the roof and believeit has been fixedWe have also let [redacted] know we will be back there to address the other area of concern assoon as the weather allows us to make sure it is fixed permanentlyWe appreciate ***'s patience and will take care of it as quickly as possible

First of all, we apologize for the delay in getting the [redacted] project completed We are working towards getting bothe the shop roof and house siding completed as soon as possible We have given a date we are anticipating being able to get the shop roof startedAnd we are also coordinating with [redacted] on his schedule to get the siding completed on the houseIr is never our intent to have any homeowner unhappy and completely understand the frustration in the long wait to get this completedWe are communicating with the [redacted] and will get this resolved and completed as quickly as we can for them

To Whom It May Concern,The following complaint is a contract dispute and has been turned over to our legal counsel.We will supplement any additional information to all parties involved as soon as it becomes availableThank You for your time and consideration in this matter.Thank You,Americas Choice

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.Americas Choice told us they would not co-mingle clients funds We have changed our minds on using Americas Choice and simply want our money back They have not purchased any product nor have they given us invoices on product purchased for our project Simply return our money and we will not contact our Attorney as Americas Choice has contacted their Attorney [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com spoke with the business regarding this caseThere was a delay in getting a part for the customerThis customer's claim has since been completed by another vendor sent by the warranty companyThe fee is for the diagnostic and if the warranty company had seen that it should have been refunded
that would have been approvedAt this time it was not as the customer's claim was closed and completed

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by America's Choice regarding complaint
ID***
Regards,
*** ***

America's Choice was the service provider selected by our Home Warranty (2-Warranty Co.) to install a replacement dishwasher They failed to respond to the work order for over three weeks I left voicemails and never got a call back Finally, the 2-Warranty Company prompted them with a new work order They showed up hours late to install the dishwasher My wife called me at work to say they had only hooked up the electrical part, but weren't sure how to hook up the water They basically described the part to my wife, told her to drill a hole in the cabinet, and finish the installation herselfI am sure these guys are cheap, since the warranty is using them But the service was frustrating and unreliable Once they actually showed up, they only did half the job

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belo
The Revdex.com response seems to imply that this problem was simply a delay in receiving a part This is absolutely not true The vendor, and the principal technician, was non-compliant and unprofessional in the total lack of response as promised Each promise to take action was met with a total lack of response by the vendor, resulting in a six week dead period, until the problem was fixed by another vendor in a total of business days from first visit to successful resolution The original vendor, America's Choice, should not be paid for a diagnostic visit, when they completely failed on every level to provide any follof any kind The warranty company informed me it was my responsibility to contact America's Choice to ask for a refund, and America's Choice phone numbers were not in service, and the technician's cell phone's voicemail was full, as it had been for weeks We had to pay a considerable amount of money and aggravation to purchase bagged ice for weeksAmerica's Choice should not get a "pass" on this one The Revdex.com's rating and records should indicate the company's total failure to act, except in cashing my check the day immediately after their initial service call (one day)On the advice and direction of the warranty company, we sought a refund of $from the negligent and non-compliant party, America's Choice We still are seeking that resolution, and deny America's Choice's claim that the only issue here was "a delay in receiving a part"
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear beloThe Revdex.com response seems to imply that this problem was simply a delay in receiving a part This is absolutely not true The vendor, and the principal technician, was non-compliant and unprofessional in the total lack of response as promised Each promise to take action was met with a total lack of response by the vendor, resulting in a six week dead period, until the problem was fixed by another vendor in a total of business days from first visit to successful resolution The original vendor, America's Choice, should not be paid for a diagnostic visit, when they completely failed on every level to provide any follof any kind The warranty company informed me it was my responsibility to contact America's Choice to ask for a refund, and America's Choice phone numbers were not in service, and the technician's cell phone's voicemail was full, as it had been for weeks We had to pay a considerable amount of money and aggravation to purchase bagged ice for weeks.America's Choice should not get a "pass" on this one The Revdex.com's rating and records should indicate the company's total failure to act, except in cashing my check the day immediately after their initial service call (one day).On the advice and direction of the warranty company, we sought a refund of $from the negligent and non-compliant party, America's Choice We still are seeking that resolution, and deny America's Choice's claim that the only issue here was "a delay in receiving a part"
Regards,
*** ***