We understand the frustration [redacted] has experienced but occasionally unexpected issues ariseWe clearly bid the job for up to hours, [redacted] actually spent more than that as noted at the top of his paperwork and as shown on his GPS in his [redacted] Transit vanFirst our initial bid with acceptance of the install and initialed declination of us pulling the permitAt the time he said we charge too much for something he could doThat was his decision and we understand that decision but if it takes us over an hour to pull, pay and post a permit, we feel $is more than reasonable Second our invoice with his agreement to install his water heater with item #declinedTwo prices were shown to ***, first is our regular price which is $and our discount price of $if we do it with item #The price of only applies if we have to come back another dayThe pricing was confirmed by me when [redacted] called from the job siteIt was taken from our book price which I developed
We understand the frustration [redacted] has experienced but occasionally unexpected issues ariseWe clearly bid the job for up to hours, [redacted] actually spent more than that as noted at the top of his paperwork and as shown on his GPS in his [redacted] Transit vanFirst our initial bid with acceptance of the install and initialed declination of us pulling the permitAt the time he said we charge too much for something he could doThat was his decision and we understand that decision but if it takes us over an hour to pull, pay and post a permit, we feel $is more than reasonable Second our invoice with his agreement to install his water heater with item #declinedTwo prices were shown to ***, first is our regular price which is $and our discount price of $if we do it with item #The price of only applies if we have to come back another dayThe pricing was confirmed by me when [redacted] called from the job siteIt was taken from our book price which I developed