America's Swimming Pool

Miriam, I have already contacted the customer and we came to an agreementWe are only charging her for weeks’ worth of service. In addition, she admitted that she did not understand the correct services for the priceAt $we only check the chemicals, empty the skimmer basket and add
the necessary chemicals. I offered her our full service at $where we would do all of the services that she is requesting and she refused this service for this price. She’s asking for leaves to be taken out of pool and the surface netted. Again, this would be done at full serviceAs far as our employee being condescending I did discuss with her that he gave her the correct information he was just rushed in getting her the information. I listened to the audio recording and offered to send it to her. As of May 4th, when I discussed this with her I believed that it was all taken care ofLet me know if you have any further questions, Thanks, ASP America’s Swimming Pool Co Phil Zavala ASP of Fresno