America's Ultimate Security INC

I do recall this day, I honestly had not received her package because on that day I didn't receive my shipment of packages till 5pm however this happens often due to miscommunication with ups and their driversI am no longer an access point due to the miscommunication because their
costumers like the one who complained blame me for the problem when in reality it's ups that made the mistakeI understand this can be frustrating to the ups costumers but it is also frustrating for me due to the rude comments about my business when I do all I can to manage and keep everything in order at the store, it is very hurtful and bad for the business that I'm trying to runI do not have bad costomer service as you can see on Yelp all the complaints are because of the ups access pointI had no problems at my store until I tried to help out and joined the ups access point but that didn't work out the way it was supposed to so now that I'm no longer part of that I hope we all can move forward and I do send my apologies to this costomer who complained because I'm sure she was frustrated because ups had a miscommunication and gave her the wrong information I would be frustrated toI also apologize if she felt I was rude but I get frustrated to when ups tells a costomer I have their package when I never received itBut hopefully she is satisfied that I am no longer an access pointI apologize she didn't have the best experience with ups and the access point drop off and hope she will have better service in the future

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this issue has been resolved