America's Window, LLC

Here at America’s Window we truly pride ourselves on customer service Knowing that a customer was not 100% satisfied with their experience with our company is very disappointing It’s very unfortunate that Mrs [redacted] - [redacted] is having issues with her gutters and gutter boards, but this is not due to the workmanship of America’s Window When the soffit was installed on this home, the gutters were not removed The back screws were removed and the soffit was slid behind the existing gutters When the gutter was pulled away in the winter, the fascia board was still attached Our installation manager has pictures that show the problem is not due to what we installedWe have tried to explain this to Mrs [redacted] - [redacted] on numerous occasions On August 11th, after a phone call from Mrs [redacted] - [redacted] wanting to speak with a member of management, our installation manager called and left a voicemail asking her to please return his call Mr [redacted] was the one to return the call and spoke with Mr [redacted] (our installation manager)Mr [redacted] was very irate the entire duration of the phone conversation He was continuously cursing and yelling Mr [redacted] tried to resolve the issue by stating that he himself would come take a look at the job during the week of 8/18-8/and bring along Mr [redacted] -(the member of our Americas Window installation department whom [redacted] - [redacted] stated was not returning phone calls), but Mr [redacted] ( [redacted] ’s husband) would not calm down long enough to listen to what Mr [redacted] was trying to say As the cursing and screaming continued, Mr [redacted] asked Mr [redacted] to please calm down or he was going to hang up from the phone conversation Mr [redacted] did not calm down and the phone conversation was ended It’s very unfortunate to lose a customer under these circumstances, but America’s Window is not at fault for the current issues being experienced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept nor ever agree with Americas WindowAmericas Window contractors took down our gutters and replaced them while doing the soffit job [redacted] was not there nor was any-one from Americas Window to verify that their contractors didnt take down the guttersI will search for the pictures of the gutters being down while the soffit was being replacedOur gutters were replaced prior to my husband and I moving inWe have never had gutter work done, so the reason the caulking is there is because the contractors from Americas Window put it thereMy husband and I have never had a reason to inspect the soffit, gutters or soffit wrapping until March of 20**, we are not experts, but experts have shown and described the horrible workmanship of Americas Window contractorsThe soffit wrapping was done very poorly, and was/is short from overlapping when installed which resulted in water getting on, and behind our gutter board, resulting in rotAmericas Window is responsible, but refuse to accect their part in the rotting of the roof plywood and gutter boardI will continue to let every-one know what terrible customer service Americas Window offers, and will never recommend themI hope this complaint as well as the many others will be visable to the general public to view before ever allowing Americas Window to perform any work on, or in their homeAmericas Window does not honor their Lifetime Warranty it's a hoax, they have costed my husband and I a lot of money to fix the damage their contractors caused due to poor material and workmanshipThe materials used for my soffit work were poorly made and not measured right to wrap and attach as they were suppose toThe pictures [redacted] took were not accurate pictures of my soffit, or the soffit workThe pictures [redacted] took were only focused on my gutters and gutter board, not of the poor wrapping of the soffit material nor did he take pictures of the sagging soffit where the soffit is not flushThe soffit is not 100% vented as stated by [redacted] himself to my insurance agent [redacted] lied to his employer Americas Window about meeting with our insurance agent or my husband and I: [redacted] never set up a time or date to meet with my husband and I, as requested by me [redacted] never showed up to meet with myself and my insurance agent as he was sceduled to doMy husband and I now have to pay double what we paid Americas Window for their contractors negligenceThis whole situation could have been resolved months ago if some-one other than [redacted] would have spoke with my insurance agent and other experts that tried to reach out and explain the damage Americas Window causedIt's just a sad example of a company taking advantage of people that trusted them with something we work very hard forVery poor customer service, workmanship, warranty which covers nothingAmericas Window and some of their employees doged our calls and gave us the run around for far to longI thought a lifetime warranty meant a lifetimeWhy is nothing being done to resolve or fix the problem their contractors caused? Regards, [redacted] -***

At America's Window, we pride ourselves on customer service and are saddened to hear that a long time customer had a negative experience. In we did change our warranties to reflect a "trip charge" due to the increasing cost of fuel and to cover services not reflected under the warranty
(caulking is not included). Our notes state that Ms*** was made aware of this cost on 5/12/via a voicemail messageRegardless of the new warranties put in place years ago, we are attempting to contact Ms.*** and fix her door issue, free of charge. We never want a customer to feel as if we have treated them poorly in any way and we hope Ms.*** will continue to look at her experience with America's Window as a positive one

Here at America's Window we strive to have the best customer service possible for all of our customers. We apologize that this particular customer did not receive the highest quality of service. After receiving this complaint, I immediately checked into the issue and realized that
improper communication within our offices led to Mrand Mrs*** not seeing our service tech yesterday as promised. Within minutes of realizing our error we sent MrJohnson (the employee scheduled to take a lot at the issues) to the *** home where he took pictures of the problem areas. This was immediately reported back to our offices and a service with the original installer is set for later this afternoonWe sincerely apologize for missing the original appointment with the ***s and hope that all issues will be resolved in a timely fashion

America's Window is deeply saddened to hear that Mr*** had such a negative experience with our company. We strive for great customer service and satisfactionAfter receiving the complaint from Mr.***, we contacted him and sent our field service manager to his home to look at any issues
that needed addressed. Mr*** pointed out the problem areas and we scheduled a crew back out to his house the next day to take care of all issues and finish the job to his satisfaction. Mr*** was happy with the job as of 9/8/and knows to contact us if there are any other problems. We at America's Window, do apologize for Mr*** having to contact the Revdex.com to get this issue solved and we hope that he will continue to be a customer in the future if he ever needs more work completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Americas Window is not telling the truth when they say they did not remove the gutters, because yes they did remove the gutters, and when they replaced them the job was done very sloppy and cocking was used to fill in gapsThe wrapping job of the soffit was not done correctly, and did no overlay the gutter board as it should have*** *** is lying when he says I did not return his calls or respondI have text messages to prove he didnt respond accordinaly to my messagesI asked *** *** to send me pictures of the soffit he said he took and he never respoded to my request: for all I know it may not be my homeI have pictures of the poor job Americas Window contractors conductedIn the pictures you can clearly see where the soffit work did not overlap correctly exposing wood, its called the wrappingIn the pictures you can see where cocking was used to fill in gapsOver all the wrapping job is done very poorly, and to top it off my soffit is not a 100% vented in which air flow is not adequate causing the roting of the wood under my shingles, gutter boardI've had people in the remodeling, contracting business tell me, and show me the damage Americas Window causedIt is Americas Window fault I'm having roofing, gutter, and gutter board damageIt's a shame that they will not own up and just refund my moneyWhat happen to the 100% lifetime guaranteeI have used Americas Windows twice before and had no complaints about the workI have no reason to just make up things about this job*** *** never met with my husband or II asked that he meet us so we could show him what our insurance adjuster and other experts were talking about and *** never met us, nor did he show up on a Wednesday in June to meet with me and my insurance adjusterI will never use Americas Window again and I will be sure no-one I know uses themI am planning to report this issue to the Attorney Generals office and if needed get a lawyer to sue for my 3,plus punitive damagesI cannot believe that Americas Window is so unprofessional and would be willing to not only lose customer but many more by word of mouthThis whole situation should have never taken so long, and should have been resolved months agoThis is a true example of a company taking advantage of hard working people by ignoring their customers and not stepping up and doing whats rightAmericas Window kept putting me off, they lied to me, they do not honor their Lifetime Warranty.
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is only acceptable if the continue to honor all terms of the warranty issued to me when I purchased their productsI do not want to have to argue and make reports in the future as has been my experience on the two times I requested repairs

Here at America’s Window we truly pride ourselves on customer service. Knowing that a customer was not 100% satisfied with their experience with our company is very disappointing. It’s very unfortunate that Mrs***-*** is having issues with her gutters and gutter
boards, but this is not due to the workmanship of America’s Window. When the soffit was installed on this home, the gutters were not removed. The back screws were removed and the soffit was slid behind the existing gutters When the gutter was pulled away in the winter, the fascia board was still attached Our installation manager has pictures that show the problem is not due to what we installedWe have tried to explain this to Mrs***-*** on numerous occasions.
On August 11th, after a phone call from Mrs***-*** wanting to speak with a member of management, our installation manager called and left a voicemail asking her to please return his call. Mr*** was the one to return the call and spoke with Mr*** *** (our installation manager)Mr*** was very irate the entire duration of the phone conversation. He was continuously cursing and yelling Mr*** tried to resolve the issue by stating that he himself would come take a look at the job during the week of 8/18-8/and bring along Mr*** ***-(the member of our Americas Window installation department whom *** ***-*** stated was not returning phone calls), but Mr*** (***’s husband) would not calm down long enough to listen to what Mr*** was trying to say. As the cursing and screaming continued, Mr*** asked Mr*** to please calm down or he was going to hang up from the phone conversation. Mr*** did not calm down and the phone conversation was ended
It’s very unfortunate to lose a customer under these circumstances, but America’s Window is not at fault for the current issues being experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will not accept nor ever agree with Americas WindowAmericas Window contractors took down our gutters and replaced them while doing the soffit job*** *** was not there nor was any-one from Americas Window to verify that their contractors didnt take down the guttersI will search for the pictures of the gutters being down while the soffit was being replacedOur gutters were replaced prior to my husband and I moving inWe have never had gutter work done, so the reason the caulking is there is because the contractors from Americas Window put it thereMy husband and I have never had a reason to inspect the soffit, gutters or soffit wrapping until March of 20**, we are not experts, but experts have shown and described the horrible workmanship of Americas Window contractorsThe soffit wrapping was done very poorly, and was/is short from overlapping when installed which resulted in water getting on, and behind our gutter board, resulting in rotAmericas Window is responsible, but refuse to accect their part in the rotting of the roof plywood and gutter boardI will continue to let every-one know what terrible customer service Americas Window offers, and will never recommend themI hope this complaint as well as the many others will be visable to the general public to view before ever allowing Americas Window to perform any work on, or in their homeAmericas Window does not honor their Lifetime Warranty it's a hoax, they have costed my husband and I a lot of money to fix the damage their contractors caused due to poor material and workmanshipThe materials used for my soffit work were poorly made and not measured right to wrap and attach as they were suppose toThe pictures *** took were not accurate pictures of my soffit, or the soffit workThe pictures *** took were only focused on my gutters and gutter board, not of the poor wrapping of the soffit material nor did he take pictures of the sagging soffit where the soffit is not flushThe soffit is not 100% vented as stated by *** himself to my insurance agent*** *** lied to his employer Americas Window about meeting with our insurance agent or my husband and I: *** never set up a time or date to meet with my husband and I, as requested by me*** never showed up to meet with myself and my insurance agent as he was sceduled to doMy husband and I now have to pay double what we paid Americas Window for their contractors negligenceThis whole situation could have been resolved months ago if some-one other than *** would have spoke with my insurance agent and other experts that tried to reach out and explain the damage Americas Window causedIt's just a sad example of a company taking advantage of people that trusted them with something we work very hard forVery poor customer service, workmanship, warranty which covers nothingAmericas Window and some of their employees doged our calls and gave us the run around for far to longI thought a lifetime warranty meant a lifetimeWhy is nothing being done to resolve or fix the problem their contractors caused?
Regards,
*** ***-***

America’s Window prides itself on great customer service, and we are therefore very disappointed to hear that Mrs***-***’s experience with us has not been 100% satisfactory. We do offer a lifetime warranty on the windows that were purchased by the ***’s in
2009. The warranty (which is on the back of their contract) states the following word for word: America’s Window LLC warrants to the original purchaser that there will be NO CHARGE for any necessary PART, REPAIRS, LABOR OR MATERIAL due to any manufacturing or installation defects. This includes BROKEN GLASS, GLASS SEAL FAILURE and SCREEN REPAIR. There is a nominal trip charge after years on all service calls effective July 01, This warranty does not apply to ordinary maintenance of the products including but not limited to cleaning or weathering. Nor does it apply to acts of God, fire, hail or any other act beyond our control.
Regrettably seal failure is a common problem that occurs in windowsThis is not due to faulty or defective products.
It’s unfortunate that Mrs***-*** sees this as predatory and an unethical business practice. She made this very clear on her check memo which she stated as “bullsh** charge”.
America’s Window would love to continue to have a very professional relationship with Mrs***-***