Complaint: [redacted] I am rejecting this response because: The RV was returned on a Monday, not a SundayI attempted to set up for a Saturday return but was told that no one will be availableIAW the contract, once the return is accepted with no damage noted, it is now the responsibility of the rental companyNo damage was noted, the vehicle was accepted and no longer under my controlI have no idea what happened to the RV while under the company's controlAs far as this great tape conspiracy, I used tape I found in the back of the vehicle to secure the new generatorAt no time did we instruct our insurance to not pay the claim, we simply gave them our side of the story and let them handle it from thereThe $deductible was charged against our card on August and we have yet to be told what the damages wereWe were told by our insurance that the company has claimed that we had pets in the RV but we can produce proof in the form of statements from our pet sitter that none of our animals were with usI have requested receipts numerous times and have received no responseI would not classify our review as ugly, but merely one among many voicing dissatisfaction with the level of customer care and blatant lies made by the companyWhile I am glad to see that there are new owners, we are still out $with no relief in sight Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am providing a picture of the model that we rented to show the repair work done after it was involved in an accident with the previous renters, please notice the black duct tape on the right rear of the vehicleThis makes me think that the owners don't even know who they are talking to if they don't even know the RV that was rentedWe sat and watched the welder repair the right rear corner of the RV prior to getting it as a replacementThe generator was not repaired, it did not workThey gave us an external generator that failed to work after a few hours as well The RV was indeed newer than the one reserved and the one originally substituted at the time of pickup, unfortunately it had almost 100,miles on it and showed a great deal of wear and tear, especially on the insideWe rented a model with a single living room slide out, a stove/oven, a working microwave, two tv's with DVD players, external speakers and a stereo that actually workedWhat we got was no oven, a broken microwave, one small tv, no slide out and an after market radio that did not workI have included paperwork showing the original model and price we paid and the actual model we were given and how much that would have cost usOnce again, no refund in full was ever offeredThe coach was inspected upon return, no damage was noted, the company accepted the return, which IAW the contract, terminates the rental period and no longer holds the renter responsible for any damage found at a later dateWhen we returned on Wednesday for the refund, that is when the threats of filing a claim against us were madeThreats based on us requesting a refund, and being told that if we proceed with this that insurance claims will be madeLet me emphasize, these were threats, threats which became more forceful the more I tried to make my case for a refundIt took three days for the company to claim there was damage, it took more than a week for them to actually file a claim with my insurance companyMind you, the RV was completely out of our control by that timeI am done arguing this through a Revdex.com complaint, I wish this to be resolved by the Revdex.com if possible, if not then I will again contact my lawyer and file suit against the company in order to receive proper compensation and the damage deposit backAlso, I am no longer going to respond to any further replies by the business Regards, [redacted] ***
The check out/check in form which is an addendum to our rental agreement clearly states "Inspections to determine cost of damage are normally made within working days of check-in." This is due to many coaches arriving within the same period or during other coach orientations/check-out that we are unable to perform a complete and thorough inspection as they arriveIt is extremely rare that a thorough cheis not performed within the first hours, which in this case it wasA complete check in takes about 30-minutes as we must go through all systems of the coach and all components inside and out - including the roofWe have told many renters during drop off that the initial visual looks good, and that we will call if there is a problem - and if that is the case "you already know about it"Most renters will point out any damage or problem areas, and we go through the motions to resolve themWe had over rentals this summer and this is the only issue of this nature we have had with a renterI can understand the initial disappointment, but every step was taken to resolve including the offering of a full refundThere is no need to try and hide, then lie about damage just because you feel justified in doing soThat is just not right! Attached is a copy of the actual agreement they signed at cheincluding a couple of photos of their roof damageWe have several more photosThanks, ***
Second time to rent from these guys and I have never had any issuesWayne was very helpful and responsive and he and Jeff handled the pickup of the trailer cheerfully even though it was not without difficultySee ya'll next year
What a super place to rent fromJeffery was great and answered the phone both times I called with questionsWe rented the foot Winnebago which was a little hard to handle for my first time and was maybe too much for two people but it sure was funSuper clean and no problemsEverything worked fineI highly recommend Jeffery and his crewKeep up the good work guys!
The Freelander 28QB model that is in question had not been in an accident prior to this rental, or ever for that matterIt did have a generator repair completed prior to this rental which is why there was a brand new generator as a backup left on the back of the coachThe coach was not as nice as the *** that we originally upgraded to, but was years newer and nicer than the actual coach that was booked to begin withSo this coach was still an upgrade to original booking in age, but on the same level as far as specificationsWe always want to exceed expectations with upgrades if a change in unit is neededTo give an upgrade, and then have to switch to a lesser coach than the upgrade is not desirable for any of usThis is why a full refund was offered, as we try very hard to make every rental the best experience possible!
The $damage deposit will be refunded when the insurance company pays the claimThis is standard and in our contracts that is signed by every renter prior to rentingThis has been used toward the repairs as we wait on the claim to go throughThe insurance company has put this under investigation due to the insureds statements of the claim, so that is what is causing the delay on the refundIf the claim is not payed, there will not be a refund
Every coach is checked thoroughly through an extensive process after drop off as stated previouslyThis coach did not have damage prior to this rental
Complaint: ***
I am rejecting this response because:
What we are hearing is that they "gave" us extra days for free but then used the cost of these "free" days to keep from reimbursing us the difference in the price of the RV's, as promisedI completely agree that the $should be removed from the reimbursement for the cost of shipping the cameraBecause of the ineptitude of the business to provide an operational RV when we first arrived, at 9am, we were delayed to the point that we weren't able to get on the road until 4pm and wound up staying in a ***-*** parking lot with a non-operational generator to bootThe RV had no stove, an inoperative microwave, a leaking shower and a broken fresh water fill connection that kept us from filling the water tank for dry camping when needed, like at ***-***We can bicker all day about damages to the exterior of the RV, but in the end that is what a contract is for and that is what insurance is forIf my insurance refused to pay for these "damages" then that is ultimately between the business and the insurancePlease note that the RV was in an accident just prior to our rental, that we were unable to inspect the roof because of my disability and was assured that all was well topsideI have no way of knowing if the antennae was damaged in the accident or notI do know that there was a welder working on the right rear of the vehicle prior to us taking it as a substituteI did not sign a return addendum and if you will notice, it appears to have been filled out both after we left with the RV and after it was returnedThe addendum as I read it states that the monetary value of all damages noted will be assessed, not the damages themselvesThe contract states that once the RV is in the possession of the rental agency and cleared from the renter on the date of return, then it is the sole responsibility of the agencyBottom line up front, we were promised a refund for the sub-par rental we received in lieu of what we originally rented, we were charged $for a damage deposit with no explanation givenI do not believe that the company has the right to charge us that money just because the insurance did not give them what they wantAlso, were never offered a refund at any time during the piday***, the other new owner, wrote us a message on *** apologizing for our bad experience with Jeff, that she's the new owner and that additional units have been added to the fleet that we might find one that is better than the one we had to takeShe's welcomed us back and hopes that we don't hold our unpleasant experience against themFurther more, at the time of the rental with all that was going wrong, *** praised us at how well we were dealing with the ordeal of getting in to a different, lesser model RV
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
I am providing a picture of the model that we rented to show the repair work done after it was involved in an accident with the previous renters, please notice the black duct tape on the right rear of the vehicle. This makes me think that the owners don't even know who they are talking to if they don't even know the RV that was rented. We sat and watched the welder repair the right rear corner of the RV prior to getting it as a replacement. The generator was not repaired, it did not work. They gave us an external generator that failed to work after a few hours as well. The RV was indeed newer than the one reserved and the one originally substituted at the time of pickup, unfortunately it had almost 100,000 miles on it and showed a great deal of wear and tear, especially on the inside. We rented a model with a single living room slide out, a stove/oven, a working microwave, two tv's with DVD players, external speakers and a stereo that actually worked. What we got was no oven, a broken microwave, one small tv, no slide out and an after market radio that did not work. I have included paperwork showing the original model and price we paid and the actual model we were given and how much that would have cost us. Once again, no refund in full was ever offered. The coach was inspected upon return, no damage was noted, the company accepted the return, which IAW the contract, terminates the rental period and no longer holds the renter responsible for any damage found at a later date. When we returned on Wednesday for the refund, that is when the threats of filing a claim against us were made. Threats based on us requesting a refund, and being told that if we proceed with this that insurance claims will be made. Let me emphasize, these were threats, threats which became more forceful the more I tried to make my case for a refund. It took three days for the company to claim there was damage, it took more than a week for them to actually file a claim with my insurance company. Mind you, the RV was completely out of our control by that time. I am done arguing this through a Revdex.com complaint, I wish this to be resolved by the Revdex.com if possible, if not then I will again contact my lawyer and file suit against the company in order to receive proper compensation and the damage deposit back. Also, I am no longer going to respond to any further replies by the business.
Regards,
[redacted]
I have had several rentals from American Adventure RV Rentals. The rentals are clean and cared for well. They have been extremely friendly, helpful and courteous. I appreciate the owner's assistance with getting us the right rental and his son's help with delivery, setup and take down every time. They are reliable and have always met my high expectations.
The check out/check in form which is an addendum to our rental agreement clearly states "Inspections to determine cost of damage are normally made within 5 working days of check-in."
This is due to many coaches arriving within the same period or during other coach orientations/check-out that we are unable to perform a complete and thorough inspection as they arrive. It is extremely rare that a thorough check-in is not performed within the first 24 hours, which in this case it was. A complete check in takes about 30-45 minutes as we must go through all systems of the coach and all components inside and out - including the roof. We have told many renters during drop off that the initial visual looks good, and that we will call if there is a problem - and if that is the case "you already know about it". Most renters will point out any damage or problem areas, and we go through the motions to resolve them. We had over 400 rentals this summer and this is the only issue of this nature we have had with a renter. I can understand the initial disappointment, but every step was taken to resolve including the offering of a full refund. There is no need to try and hide, then lie about damage just because you feel justified in doing so. That is just not right!
Attached is a copy of the actual agreement they signed at check-in including a couple of photos of their roof damage. We have several more photos.
Thanks,
[redacted]
Look at their YELP reviews! If Mr. J[redacted] promises anything- get it in writing! Especially if you are not renting a brand new RV or a Class A. Make sure any damages are marked, even if he says not to worry about it before you drive off with it. Take pictures of the RV as well! We are in a dispute with them currently because of promises he made to us that he does not think he has to come through on. I know he seems like the friendliest person, but he does a 180 to get out of giving any money back by coming up with bogus claims. He is tricky. Again, read all the YELP reviews with the same issues.
Second time to rent from these guys and I have never had any issues. Wayne was very helpful and responsive and he and Jeff handled the pickup of the trailer cheerfully even though it was not without difficulty. See ya'll next year.
We had the best family vacation ever renting an RV from American Adventure RV! Great service and extremely clean and well maintained RV. We rented a C class with bunks and the kids loved it. Plenty of room, and the drive was fun. It also had seat belts everywhere which made me feel safer with the kids.
The staff was amazing and Karyn gave a very thorough orientation. We felt confident before leaving, which made the experience more carefree.
If you are thinking of renting an RV, this is the place. Plus everything is included in the price.
Complaint: [redacted]
I am rejecting this response because:
The RV was returned on a Monday, not a Sunday. I attempted to set up for a Saturday return but was told that no one will be available. IAW the contract, once the return is accepted with no damage noted, it is now the responsibility of the rental company. No damage was noted, the vehicle was accepted and no longer under my control. I have no idea what happened to the RV while under the company's control. As far as this great tape conspiracy, I used tape I found in the back of the vehicle to secure the new generator. At no time did we instruct our insurance to not pay the claim, we simply gave them our side of the story and let them handle it from there. The $1000 deductible was charged against our card on 23 August 2016 and we have yet to be told what the damages were. We were told by our insurance that the company has claimed that we had pets in the RV but we can produce proof in the form of statements from our pet sitter that none of our animals were with us. I have requested receipts numerous times and have received no response. I would not classify our review as ugly, but merely one among many voicing dissatisfaction with the level of customer care and blatant lies made by the company. While I am glad to see that there are new owners, we are still out $1000 with no relief in sight.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: The RV was returned on a Monday, not a SundayI attempted to set up for a Saturday return but was told that no one will be availableIAW the contract, once the return is accepted with no damage noted, it is now the responsibility of the rental companyNo damage was noted, the vehicle was accepted and no longer under my controlI have no idea what happened to the RV while under the company's controlAs far as this great tape conspiracy, I used tape I found in the back of the vehicle to secure the new generatorAt no time did we instruct our insurance to not pay the claim, we simply gave them our side of the story and let them handle it from thereThe $deductible was charged against our card on August and we have yet to be told what the damages wereWe were told by our insurance that the company has claimed that we had pets in the RV but we can produce proof in the form of statements from our pet sitter that none of our animals were with usI have requested receipts numerous times and have received no responseI would not classify our review as ugly, but merely one among many voicing dissatisfaction with the level of customer care and blatant lies made by the companyWhile I am glad to see that there are new owners, we are still out $with no relief in sight Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am providing a picture of the model that we rented to show the repair work done after it was involved in an accident with the previous renters, please notice the black duct tape on the right rear of the vehicleThis makes me think that the owners don't even know who they are talking to if they don't even know the RV that was rentedWe sat and watched the welder repair the right rear corner of the RV prior to getting it as a replacementThe generator was not repaired, it did not workThey gave us an external generator that failed to work after a few hours as well The RV was indeed newer than the one reserved and the one originally substituted at the time of pickup, unfortunately it had almost 100,miles on it and showed a great deal of wear and tear, especially on the insideWe rented a model with a single living room slide out, a stove/oven, a working microwave, two tv's with DVD players, external speakers and a stereo that actually workedWhat we got was no oven, a broken microwave, one small tv, no slide out and an after market radio that did not workI have included paperwork showing the original model and price we paid and the actual model we were given and how much that would have cost usOnce again, no refund in full was ever offeredThe coach was inspected upon return, no damage was noted, the company accepted the return, which IAW the contract, terminates the rental period and no longer holds the renter responsible for any damage found at a later dateWhen we returned on Wednesday for the refund, that is when the threats of filing a claim against us were madeThreats based on us requesting a refund, and being told that if we proceed with this that insurance claims will be madeLet me emphasize, these were threats, threats which became more forceful the more I tried to make my case for a refundIt took three days for the company to claim there was damage, it took more than a week for them to actually file a claim with my insurance companyMind you, the RV was completely out of our control by that timeI am done arguing this through a Revdex.com complaint, I wish this to be resolved by the Revdex.com if possible, if not then I will again contact my lawyer and file suit against the company in order to receive proper compensation and the damage deposit backAlso, I am no longer going to respond to any further replies by the business Regards, [redacted] ***
The check out/check in form which is an addendum to our rental agreement clearly states "Inspections to determine cost of damage are normally made within working days of check-in." This is due to many coaches arriving within the same period or during other coach orientations/check-out that we are unable to perform a complete and thorough inspection as they arriveIt is extremely rare that a thorough cheis not performed within the first hours, which in this case it wasA complete check in takes about 30-minutes as we must go through all systems of the coach and all components inside and out - including the roofWe have told many renters during drop off that the initial visual looks good, and that we will call if there is a problem - and if that is the case "you already know about it"Most renters will point out any damage or problem areas, and we go through the motions to resolve themWe had over rentals this summer and this is the only issue of this nature we have had with a renterI can understand the initial disappointment, but every step was taken to resolve including the offering of a full refundThere is no need to try and hide, then lie about damage just because you feel justified in doing soThat is just not right! Attached is a copy of the actual agreement they signed at cheincluding a couple of photos of their roof damageWe have several more photosThanks, ***
Second time to rent from these guys and I have never had any issuesWayne was very helpful and responsive and he and Jeff handled the pickup of the trailer cheerfully even though it was not without difficultySee ya'll next year
What a super place to rent fromJeffery was great and answered the phone both times I called with questionsWe rented the foot Winnebago which was a little hard to handle for my first time and was maybe too much for two people but it sure was funSuper clean and no problemsEverything worked fineI highly recommend Jeffery and his crewKeep up the good work guys!
The Freelander 28QB model that is in question had not been in an accident prior to this rental, or ever for that matterIt did have a generator repair completed prior to this rental which is why there was a brand new generator as a backup left on the back of the coachThe coach was not as nice as the *** that we originally upgraded to, but was years newer and nicer than the actual coach that was booked to begin withSo this coach was still an upgrade to original booking in age, but on the same level as far as specificationsWe always want to exceed expectations with upgrades if a change in unit is neededTo give an upgrade, and then have to switch to a lesser coach than the upgrade is not desirable for any of usThis is why a full refund was offered, as we try very hard to make every rental the best experience possible!
The $damage deposit will be refunded when the insurance company pays the claimThis is standard and in our contracts that is signed by every renter prior to rentingThis has been used toward the repairs as we wait on the claim to go throughThe insurance company has put this under investigation due to the insureds statements of the claim, so that is what is causing the delay on the refundIf the claim is not payed, there will not be a refund
Every coach is checked thoroughly through an extensive process after drop off as stated previouslyThis coach did not have damage prior to this rental
Complaint: ***
I am rejecting this response because:
What we are hearing is that they "gave" us extra days for free but then used the cost of these "free" days to keep from reimbursing us the difference in the price of the RV's, as promisedI completely agree that the $should be removed from the reimbursement for the cost of shipping the cameraBecause of the ineptitude of the business to provide an operational RV when we first arrived, at 9am, we were delayed to the point that we weren't able to get on the road until 4pm and wound up staying in a ***-*** parking lot with a non-operational generator to bootThe RV had no stove, an inoperative microwave, a leaking shower and a broken fresh water fill connection that kept us from filling the water tank for dry camping when needed, like at ***-***We can bicker all day about damages to the exterior of the RV, but in the end that is what a contract is for and that is what insurance is forIf my insurance refused to pay for these "damages" then that is ultimately between the business and the insurancePlease note that the RV was in an accident just prior to our rental, that we were unable to inspect the roof because of my disability and was assured that all was well topsideI have no way of knowing if the antennae was damaged in the accident or notI do know that there was a welder working on the right rear of the vehicle prior to us taking it as a substituteI did not sign a return addendum and if you will notice, it appears to have been filled out both after we left with the RV and after it was returnedThe addendum as I read it states that the monetary value of all damages noted will be assessed, not the damages themselvesThe contract states that once the RV is in the possession of the rental agency and cleared from the renter on the date of return, then it is the sole responsibility of the agencyBottom line up front, we were promised a refund for the sub-par rental we received in lieu of what we originally rented, we were charged $for a damage deposit with no explanation givenI do not believe that the company has the right to charge us that money just because the insurance did not give them what they wantAlso, were never offered a refund at any time during the piday***, the other new owner, wrote us a message on *** apologizing for our bad experience with Jeff, that she's the new owner and that additional units have been added to the fleet that we might find one that is better than the one we had to takeShe's welcomed us back and hopes that we don't hold our unpleasant experience against themFurther more, at the time of the rental with all that was going wrong, *** praised us at how well we were dealing with the ordeal of getting in to a different, lesser model RV
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because:
I am providing a picture of the model that we rented to show the repair work done after it was involved in an accident with the previous renters, please notice the black duct tape on the right rear of the vehicle. This makes me think that the owners don't even know who they are talking to if they don't even know the RV that was rented. We sat and watched the welder repair the right rear corner of the RV prior to getting it as a replacement. The generator was not repaired, it did not work. They gave us an external generator that failed to work after a few hours as well. The RV was indeed newer than the one reserved and the one originally substituted at the time of pickup, unfortunately it had almost 100,000 miles on it and showed a great deal of wear and tear, especially on the inside. We rented a model with a single living room slide out, a stove/oven, a working microwave, two tv's with DVD players, external speakers and a stereo that actually worked. What we got was no oven, a broken microwave, one small tv, no slide out and an after market radio that did not work. I have included paperwork showing the original model and price we paid and the actual model we were given and how much that would have cost us. Once again, no refund in full was ever offered. The coach was inspected upon return, no damage was noted, the company accepted the return, which IAW the contract, terminates the rental period and no longer holds the renter responsible for any damage found at a later date. When we returned on Wednesday for the refund, that is when the threats of filing a claim against us were made. Threats based on us requesting a refund, and being told that if we proceed with this that insurance claims will be made. Let me emphasize, these were threats, threats which became more forceful the more I tried to make my case for a refund. It took three days for the company to claim there was damage, it took more than a week for them to actually file a claim with my insurance company. Mind you, the RV was completely out of our control by that time. I am done arguing this through a Revdex.com complaint, I wish this to be resolved by the Revdex.com if possible, if not then I will again contact my lawyer and file suit against the company in order to receive proper compensation and the damage deposit back. Also, I am no longer going to respond to any further replies by the business.
Regards,
[redacted]
I have had several rentals from American Adventure RV Rentals. The rentals are clean and cared for well. They have been extremely friendly, helpful and courteous. I appreciate the owner's assistance with getting us the right rental and his son's help with delivery, setup and take down every time. They are reliable and have always met my high expectations.
The check out/check in form which is an addendum to our rental agreement clearly states "Inspections to determine cost of damage are normally made within 5 working days of check-in."
This is due to many coaches arriving within the same period or during other coach orientations/check-out that we are unable to perform a complete and thorough inspection as they arrive. It is extremely rare that a thorough check-in is not performed within the first 24 hours, which in this case it was. A complete check in takes about 30-45 minutes as we must go through all systems of the coach and all components inside and out - including the roof. We have told many renters during drop off that the initial visual looks good, and that we will call if there is a problem - and if that is the case "you already know about it". Most renters will point out any damage or problem areas, and we go through the motions to resolve them. We had over 400 rentals this summer and this is the only issue of this nature we have had with a renter. I can understand the initial disappointment, but every step was taken to resolve including the offering of a full refund. There is no need to try and hide, then lie about damage just because you feel justified in doing so. That is just not right!
Attached is a copy of the actual agreement they signed at check-in including a couple of photos of their roof damage. We have several more photos.
Thanks,
[redacted]
Look at their YELP reviews! If Mr. J[redacted] promises anything- get it in writing! Especially if you are not renting a brand new RV or a Class A. Make sure any damages are marked, even if he says not to worry about it before you drive off with it. Take pictures of the RV as well! We are in a dispute with them currently because of promises he made to us that he does not think he has to come through on. I know he seems like the friendliest person, but he does a 180 to get out of giving any money back by coming up with bogus claims. He is tricky. Again, read all the YELP reviews with the same issues.
Second time to rent from these guys and I have never had any issues. Wayne was very helpful and responsive and he and Jeff handled the pickup of the trailer cheerfully even though it was not without difficulty. See ya'll next year.
We had the best family vacation ever renting an RV from American Adventure RV! Great service and extremely clean and well maintained RV. We rented a C class with bunks and the kids loved it. Plenty of room, and the drive was fun. It also had seat belts everywhere which made me feel safer with the kids.
The staff was amazing and Karyn gave a very thorough orientation. We felt confident before leaving, which made the experience more carefree.
If you are thinking of renting an RV, this is the place. Plus everything is included in the price.
Complaint: [redacted]
I am rejecting this response because:
The RV was returned on a Monday, not a Sunday. I attempted to set up for a Saturday return but was told that no one will be available. IAW the contract, once the return is accepted with no damage noted, it is now the responsibility of the rental company. No damage was noted, the vehicle was accepted and no longer under my control. I have no idea what happened to the RV while under the company's control. As far as this great tape conspiracy, I used tape I found in the back of the vehicle to secure the new generator. At no time did we instruct our insurance to not pay the claim, we simply gave them our side of the story and let them handle it from there. The $1000 deductible was charged against our card on 23 August 2016 and we have yet to be told what the damages were. We were told by our insurance that the company has claimed that we had pets in the RV but we can produce proof in the form of statements from our pet sitter that none of our animals were with us. I have requested receipts numerous times and have received no response. I would not classify our review as ugly, but merely one among many voicing dissatisfaction with the level of customer care and blatant lies made by the company. While I am glad to see that there are new owners, we are still out $1000 with no relief in sight.
Regards,
[redacted]