American Air Conditioning & Heating Co

Complaint: [redacted] I am rejecting this response because:At 1:05PM August 11, Thursday I called to get a status update and told that "the coils have been repaired and expect a call from the scheduler on Monday" Your response is NOT directed to my complaint at this point American Home Shield called several air conditioning companies looking for a company that could and was willing to take the job (contract) expedited American Air 1) came to the house immediately, THANK YOU2)FAILED to start coil repair process right away KNOWING it is a long process(Repair wasn't started for days)3)FAILED to have the coils back on a technician's truck for installation right away **I have made sure I've been available and attentive for any arrangements needed to fit your companies schedules knowing very well that you were suppose to be expediting this work order as you initially agreed to from American Home Shield4) August @ 2:American Home Shield (***) has already been notified of the breech of contract and they too have tried calling the phone numbers and emailed leaving messages letting you know that this has been unacceptable Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The third party came to see what is wrong with the AC water leak and they said that the P-trap and the float switch were never installed to begin withThat is why the unit did not shut off due to the clogged pipeHad those things been installed, this disaster would not have taken place to begin withWhy would I tamper with it? Why would I have anyone tamper with it? This is Texas in summerMy warranty paid you for the proper installation of the unit and you failed to do soThe water can accumulate for a year very easilyI did call the other warranty and they are not fixing the problem because of the improper installation and missing components that your company charged my warranty and me with out of pocket deductiblesIf you stand by your work, please, come out, Mr [redacted] , out of respect and inspect your technician's poor jobYou company performed this job on 8/24/and the disaster because of it took place on 8/26/17-two days after your so-called warranty expiresAdditionally, I would appreciate if you treated me with a little more dignity and respectAlso, since you have been in business more than years, you should know what the float switch is and how important it isLets not make it, Mr [redacted] any worse than it isThis is not a big job I am asking you to finish, please, install the P-trap and the float switch and I will withdraw my complaintI don't have time to argue, I just want my AC unit to work reliably and set up to the code so if something happens in future, my home warranty will cover it as it will be installed properlyLet snot insult each otherI am willing to pay $service call for you to come out and see it for yourselfI have people leaving in the house with children and a babyNoone has time or any reason to tamper with the AC in the midst of Texas summerLets resolve it on good terms.Thank you, Regards, [redacted]

[redacted] service was handled within her home warranty guidelines and at no time were my staff unpleasant or evasive to **s*All of our incoming calls are recorded for quality and training purposes and **s [redacted] repeatedly demanded for a quicker service than here home warranty would allow maybe she should read through her home warranty contract before she signed it instead of wanting us to explain her contract to here after the factWe are not required to refund her any money due to the fact that the service call was made in a timely manner and all deficiencies were turned in to the home warranty company to authorizeWe received authorization to complete repairs on the following day but **s [redacted] had already taken a cash out from the home warranty companyAs far as having more work than we can handle , it is the peak season and I think that just about every professional company in town is backed up with the amount of calls we are getting in san Antonio and the surrounding area due to the heat being in the *fI don't think we could have done anything to keep **s [redacted] happy unless we would have done the repair that day we were out to diagnose, unfortunately that was not possible due to her home warranty guidelines