American Airlines Credit Union

At this present time Mr. [redacted] dispute is in pre-arbitration, which began on 2/28/17. The merchant has 30 days from this date to respond, so a final decision regarding Mr. [redacted] dispute won't be made until later this month.We're in the process of contacting Mr. [redacted] to help explain the...

current status of his dispute.Sincerely,

In response to Ms. [redacted] complaint ID [redacted], American Airlines Federal Credit Union (Credit Union), would like to apologize for any confusion that arose around the payment instructions needed for Ms. [redacted] to establish a direct billing payment with Capital One from her Credit Union checking...

account.When Ms. [redacted] contacted the Credit Union on February 22"d, we received an inquiry about seven of the nine NSF fees incurred totaling $175.00. The Credit Union was able to refund those fees to her account and a detailed message was left at the number listed on her account.We believe that we have satisfactorily resolved Ms. [redacted]' concerns, and also believe she has the correct information to establish future direct billing payments from her Credit Union checking account

Complaint: [redacted]
I am rejecting this response because: This is completely false. Not once have they called me nor mailed me or reached out to me in any way. Please show records of attempted calls. Please remove files from my credit report.
Regards,
[redacted]