American Alarm & Communications, Inc.

Revdex.com:
I have reviewed the response submitted...

by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

First I would like to apologize for my delayed response. I just found the notification today caught up in a spam filter. I reviewed the details and we did have a technician respond to a request to fix a faulty sensor on 8/11/2017. The technician on site discovered that the cover of the device had...

been moved and was not sitting properly. The situation was resolved at this time. The sales person who sold some of the equipment for this system (system was already in place we took over monitoring and replaced a few devices) is no longer with the company so I cannot ask what he said or didn't say. However the contract for service from 2015 does not include a Lifetime Service policy which would cover any normal wear and tear of the equipment provided. The only service plan this customer has is for wireless service where we will come out and replace the batteries on the devices and Wellness inspections where we will come out and inspect the system free of charge annually at the request of the customer. Also, in the terms and conditions on the contract Section 4. "Repairs of Clients Equipment" states that the customer is responsible for repair work done on premise. It is always our practice to inform a customer of a service charge before sending a tech for this very reason. This was a billable call.

The General Manager for our Electronic Alarms location in RI, [redacted], reached our to Mrs. [redacted] to discuss her concerns. They have agreed to meet this weekend to discuss further and to bring this situation to resolution.