American Alarm Ltd., Inc. Reviews (1)
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American Alarm Ltd., Inc. Rating
Description: Security Control Equipment & System Monitors, Medical Alarms, Fire & Smoke Alarm Systems, Smoke Detectors & Alarms, Burglar Alarm Systems - Dealers, Monitoring & Service
Address: 18 High St, Norwalk, Connecticut, United States, 06851
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Review: I have had a minimum one year contract with this security monitoring service co, since Apr of 2013. The billings are made quarterly in advance of service. In May of this year, I received the invoice for June through August, and informed the company that I would no longer require it's service and to please send a technician out to disconnect the devices in my home. They sent out a man named [redacted], who had initially installed them, on Fri, May 29th. Now the company has informed me via letter that it's putting my account into collection. I've always paid on time and it can't invoice me for services never provided, so I feel compelled to protect myself from this completely unwarranted action.Desired Settlement: I would like the company to acknowledge that I do not owe any money and to make sure my account is not put into collection status, which could cause me potential credit problems.
Business
Response:
Hello,Mr. [redacted] signed a contract with American Alarm Ltd. on 04/24/2013 for 1 year. The contract automatically renews for another term unless cancelled 60 days prior to expiration date. Mr. [redacted] emailed us on 10/10/14 to cancel the alarm system, we had an appointment set up to go out there on 10/15/14 to deactivate it. He called back and stated the sale of his house fell through and the house was back on the market so he wanted to keep the alarm on. Mr. [redacted] then emailed us on 5/27/15 that he no longer wanted the alarm service. We told Mr. [redacted] we would need to come out there to deactivate the alarm system and that he would be responsible for the invoice that went out on 05/20/15 in the amount of $95.56. The invoice had already gone out and we were not holding him to the contract if he paid it. If he does not pay it we would have to hold him to the 1 year renewable contract. Mr. [redacted] has been very unreasonable and rude to the staff in our office.I have enclosed a copy of Mr. [redacted]`s contract with American Alarm.
Consumer
Response:
Review: [redacted]
I am rejecting this response because: