RevDex.com:
I have reviewed
the response made by the business in reference to complaint ID 11022572, and
find that this resolution is satisfactory to meI would appreciate
reimbursement of $which is half of the original cost ($636.50) of which
I sent to [redacted] in November
In addition, I
would like to respond to [redacted]'s emailAfter reading his email, [redacted]
either doesn't remember the facts or has fabricated his story.
[redacted] stated
in his first paragraph that he visited our home because our "water heater
failed and was leaking." This was not the caseThe original hot water
heater was working fine but due to it's age of years we decided to replace
it. [redacted] communicated to me the size of water heaters were changing
in over the telephone, and it would be a good time to replace it so we
could have the same capacityHe also stated that he "drained the water heater the following day" of which the action never occurredThe old water heater was removed and the new one installed on the same day.
In his email, he
indicated an "original leak" which never happened, and if it had I
would have immediately contacted my insurance company. His
"comprehend" comment was insulting to my wife. I find this comment very unprofessionalHe was not
present for the installationI noticed the leak as the technicians ([redacted] +
1) were in my attic. I have an invoice for installation which does not address
any overflow but simply a hot water heater installation of which was paid in
full at time of installation
Regards,
[redacted]
RevDex.com:
I have reviewed
the response made by the business in reference to complaint ID 11022572, and
find that this resolution is satisfactory to meI would appreciate
reimbursement of $which is half of the original cost ($636.50) of which
I sent to [redacted] in November
In addition, I
would like to respond to [redacted]'s emailAfter reading his email, [redacted]
either doesn't remember the facts or has fabricated his story.
[redacted] stated
in his first paragraph that he visited our home because our "water heater
failed and was leaking." This was not the caseThe original hot water
heater was working fine but due to it's age of years we decided to replace
it. [redacted] communicated to me the size of water heaters were changing
in over the telephone, and it would be a good time to replace it so we
could have the same capacityHe also stated that he "drained the water heater the following day" of which the action never occurredThe old water heater was removed and the new one installed on the same day.
In his email, he
indicated an "original leak" which never happened, and if it had I
would have immediately contacted my insurance company. His
"comprehend" comment was insulting to my wife. I find this comment very unprofessionalHe was not
present for the installationI noticed the leak as the technicians ([redacted] +
1) were in my attic. I have an invoice for installation which does not address
any overflow but simply a hot water heater installation of which was paid in
full at time of installation
Regards,
[redacted]