Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We issued the customer a full refund. We asked the customer to keep the complete order they purchased from us. We also shipped a new metal embosser (cost $21.95) at no additional cost. I called the customer back, left a message regarding an item that the customer is not happy with. Waiting to hear back from the customer. The customer has my mobile phone number. Also, I can be reached via email at [redacted]. We will be glad to solve any issues. Thanks. Kal T[redacted]
Our association value all customers and our policy is that the customer is always right no matter what the complaint is. I called Mrs. [redacted] and personally apologized from her and asked her to convey my apology to Mr. [redacted] for the unprofessional customer service...
experience they received from our company. I told Mrs. [redacted] that she can keep the notary supplies we send her, in addition we will issue her a full refund (already done), plus we will ship her a new notary embosser at no additional cost (done.) Mr. or Mrs. [redacted] were not able to provide us with the person's name who made the call. All our customer service representatives are females. I personally held a meeting with our customer service staff and informed them that issues like this one in the future will not be tolerated. I appreciate Mr. and Mrs. [redacted] bringing this issue to my attention.Thanks. Kal T[redacted]President
Our office is closed on weekends and holidays. We do not ship on those days and they do not count as shipping days. Our shipping policy is stated online. As a courtesy we are issuing a full refund on shipping. Thanks.
We issued a full refund on the order per the customer request, plus I personally apologized over the phone to Mrs. [redacted] regarding the unpleasant customer service experience they encountered with our association. Customer kept supplies. We also replaced supplies that the customer has an issue with at no additional charges. Thanks. Kal T[redacted]
Customer called claiming that our website is misleading. On checkout, she is claiming that her total dollar amount is showing a total of $102.00 and not $124.00 as her printed invoice. I added the prices of the listed items on her invoice and the total amount was...
$124.00. I asked for a proof so I can honor the $102.00 price. I did talk to her this morning and as a courtesy I will honor the $102.00. Again, my apology for the miscommunication regarding canceling her order. We are waiting for the customer to provide us a payment method and a proof of her commission to process her order. Thanks. Kal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Hello, I have left message with the president concerning the part order that still has an issue. Some items have been resolved however there is one outstanding issue. Thank you
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We issued the customer a full refund. We asked the customer to keep the complete order they purchased from us. We also shipped a new metal embosser (cost $21.95) at no additional cost. I called the customer back, left a message regarding an item that the customer is not happy with. Waiting to hear back from the customer. The customer has my mobile phone number. Also, I can be reached via email at [redacted]. We will be glad to solve any issues. Thanks. Kal T[redacted]
Our association value all customers and our policy is that the customer is always right no matter what the complaint is. I called Mrs. [redacted] and personally apologized from her and asked her to convey my apology to Mr. [redacted] for the unprofessional customer service...
experience they received from our company. I told Mrs. [redacted] that she can keep the notary supplies we send her, in addition we will issue her a full refund (already done), plus we will ship her a new notary embosser at no additional cost (done.) Mr. or Mrs. [redacted] were not able to provide us with the person's name who made the call. All our customer service representatives are females. I personally held a meeting with our customer service staff and informed them that issues like this one in the future will not be tolerated. I appreciate Mr. and Mrs. [redacted] bringing this issue to my attention.Thanks. Kal T[redacted]President
Our office is closed on weekends and holidays. We do not ship on those days and they do not count as shipping days. Our shipping policy is stated online. As a courtesy we are issuing a full refund on shipping. Thanks.
We issued a full refund on the order per the customer request, plus I personally apologized over the phone to Mrs. [redacted] regarding the unpleasant customer service experience they encountered with our association. Customer kept supplies. We also replaced supplies that the customer has an issue with at no additional charges. Thanks. Kal T[redacted]
Customer called claiming that our website is misleading. On checkout, she is claiming that her total dollar amount is showing a total of $102.00 and not $124.00 as her printed invoice. I added the prices of the listed items on her invoice and the total amount was...
$124.00. I asked for a proof so I can honor the $102.00 price. I did talk to her this morning and as a courtesy I will honor the $102.00. Again, my apology for the miscommunication regarding canceling her order. We are waiting for the customer to provide us a payment method and a proof of her commission to process her order. Thanks. Kal
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Hello, I have left message with the president concerning the part order that still has an issue. Some items have been resolved however there is one outstanding issue. Thank you
[Provide details of why you are not satisfied with this resolution.]
Regards,