American Association of Professional Eye Care Specialists AAPECS PC

I don't agree with what the owner wroteOn top of not feeling I should be charged the $now a whole new problem came to lightI originally heard drips in the ceiling after flushing my second floor toiletteWe were told on the 2/11/is was due to expansionOn the 10th they installed a new [redacted] and replaced a wax ringI paid for that workI now feel as though they misdiagnosed the problem because if they realized it was expansion the first time they wouldn't even had to replace those partsThe first guy never even thought or mentioned expansionOn 9/9/I had work done on the toilette and back then they replaced the [redacted] alsoThis is now the 3rd one they put in but only charged for Well after all the work was done on the 10th we still heard the drips and contacted Southside the next dayThey said they would send someone out and my husband asked if there was a charge and the lady said noMy husband also asked the worker if there was a charge for today and he also said noTwo people both have said there was no chargeAfter reading the comments from the owner I think work was done which didn't have to be done and I was charged twice for it and I don't agree with this

Re: *** *** *** *** *** ID# *** -2na Reply To whom it may concern; Please accept this correspondence as South side Plumbing and Heating Inc's., 2nd response to the complaint filed by *** ***As previously expressed in our 1st response the reason for the initial visit as related to us by the customer was as follows: 2nd Floor Toilet leaking • Basement Toilet Leaking Both areas of concern were correctly identified as actively leaking then addressed on a repair perspective by Southside Plumbing and Heating, Incon February 10, Also as stated, we returned the same day to replace a fill valve that was determined to be faulty, (said valve was installed earlier the same day) with no additional charge to the customer, as was reflected on their March 2, invoiceOn, or about February 11, Mrs*** called with continued complaints of hearing water dripping into the ceiling directly below the toilet serviced the day beforeA work order was created and a Service Technician arrived the same day at approximately 1:p.mto find no visual sign of water leaking within any of the areas serviced earlier, or in close proximity to sameHad the nature of our visit on February 11, been directly related to defects in craftsmanship, or defective material there would have been no associated chargeUnfortunately that was not the case and the customer is responsible for payment of services renderedAs for the claims of the customer being told there would be no charge Is false, South Side Plumbing and Heating Inc., never commits to liability until first Identifying the problem, which is how it was conveyed to the customer In closing, South Side Plumbing and Heating Inc., believes the customer's Immediate concerns of multiple active water leaks during our February-10, visit were competently and professionally diagnosed then repaired, preventing further damage to the customer's residence and belongings.Also, as previously mentioned in our 1st reply, the standard fee of $ ***for our February 11, return trip was reduced to $ *** with attempts to accommodate their needs by waiving the $*** trip fee. With continued attempts to find resolution regarding this matter, South Side Plumbing and Heating, Inc., Is again prepared to offer a $*** credit thus reducing the debt to $***,South Side Plumbing and Heating, inc., acknowledges the customers concerns, and believes our services and costs are justifiedRespectfully submitted*** ***PresidentSouth Side Plumbing and Heating

I still disagree on this matterPlease answer this simple question, how can one plumber come to fix a problem, hear the noise, and say it is fixedThen later that night the sound is still thereA different plumber comes the next day and says, oh, that's the expansion of the pipesWhy didn't the first plumber know this? So whatever problem was fixed the first time, was not the problem we called aboutThe sound still is there to this day.The second plumber told us the correct answer to our issueThe second plumber also said that if there were drips, we would of seen them on the ceiling and could of feel the ceiling getting softWe never seen drips, we just heard themBut he said they were not drips, it was the expansion of pipesIt felt like the second plumber was questioning the first ones workWe were also charged for a part that had a year warranty, but that is a different issue that we just rather drop.Bottom line, please answer the simple question on why did the first plumber not give us the correct answer that the second plumber had to give us.I also called and left messages to try to resolve this, gave my number and emailBut no response.This sounds very unfair, the second plumber also told me that there would be no charge for him coming outThat is a fact.We are very fair and reasonable people and just think this is just very unfair.If I call on an issue, you come to fix the issue and tell me its fixed, then I have to call you back on the same issue, and then have another person give me another answer and you charge on both is not rightI know if this happened to you that you would feel the same wayHow can anyone not? It's not right
Regards,
*** ***

To whom it may concern; Please accept this correspondence as South Side Plumbing and Heating Inc's., response to the complaint filed by [redacted]: On, or about February 10, 2015 SSPH! arrived to the [redacted] residence to perform routine repair work to the 2nd floor toilet after complaints were...

received of water leaking into the ceiling below. It was determined the wax ring sealing the toilet to the flange was deteriorated then was replaced, in addition the fill valve to same was not working correctly and it was also replaced. After the work was completed, the Service Technician left the residence in route to another job when the customer called with concerns she heard water running in the toilet tank, immediately the Technician was dispatched back to the [redacted] residence where he found a faulty fill valve. The valve was replaced with another and the customer was not charged for the return visit as we determined faulty material was to blame, which is also indicated on the customers invoice. On, or about February 11, 2015 Mrs. [redacted] again called with additional concerns of hearing the sounds of water dripping into the ceiling from the bathroom above. The call was scheduled for the same day and was treated as a potential "call back" requiring immediate attention. Once the Technician arrived a series of diagnostics were performed ruling out any additional leaks from work recently performed the day earlier. The sounds heard by the residents were expansion and contraction of the domestic hot water piping and drain contained within the floor joists of the bathroom above. At that point the visit was no longer considered a "call back" due to finding no leaks related to our work; regretfully for the customer hourly rates were applicable for the services rendered as well as the trip fee being waived, also the invoice was reduced from 1.5 hours to 1.0 with attempts to accommodate their needs. SSPHI, will warrant any product installed for a period of (1) one year, or honor the manufacturer's warranty whichever may be greater, as well as provide a (1) one year warranty on Craftsmanship which includes leaks. SSPHI believes this correspondence adheres to the guidelines of the Revdex.com, and the needs of the customer.Respectfully Submitted,[redacted]PresidentSouth Side Plumbing and Heating, Inc.

I don't agree with what the owner wrote. On top of not feeling I should be charged the $80.00 now a whole new problem came to light. I originally heard drips in the ceiling after flushing my second floor toilette. We were told on the 2/11/2015 is was due to expansion. On the 10th they installed a new [redacted] and replaced a wax ring. I paid for that work. I now feel as though they misdiagnosed the problem because if they realized it was expansion the first time they wouldn't even had to replace those parts. The first guy never even thought or mentioned expansion. On 9/9/2014 I had work done on the toilette and back then they replaced the [redacted] also. This is now the 3rd one they put in but only charged for 2. Well after all the work was done on the 10th we still heard the drips and contacted Southside the next day. They said they would send someone out and my husband asked if there was a charge and the lady said no. My husband also asked the worker if there was a charge for today and he also said no. Two people both have said there was no charge. After reading the comments from the owner I think work was done which didn't have to be done and I was charged twice for it and I don't agree with this.