American Auto Brokers

We apologize for the experience you hadOur goal to take care of all of our customers in a timely fashion, unfortunately we were short handed and overwhelmed with business, as you were not the only customer upset our regular finance lady was out and Jacky the back up was busy and fell behind Our doc fee is $set by the state, sales tax 6.25% plus registration and titling fees We have a lot of options available to our customer to take advantage ofI will call customer later on.Thank you for the opportunity to earn your business

We regret this happened to [redacted] As you can see in the attached picture, the vehicle left our lot on transport with the exhaust tip on the vehicleWhen [redacted] received it, one piece was missing, we have tried to have the transport company take care of it and still have not obviouslyI don't understand how it's AAB responsibility to pay for this itemHowever I contacted the transport company, that [redacted] hired to tranport his car, today personally and told them they need to take care of him immediatelyI will keep you posted of what the outcome is Thank you [redacted]

Complaint: ***
I am rejecting this response because the carrier said the part was missing when he picked it upOn his check off sheet of the car that was signed by himself and the dealership, he had x's and one dot on the back bumperHe said those x's represented the number of exhaust tips, the dot representing the exhaust tip that was missingI have attached a picture of the check sheet from the delivery driverThere was nothing else wrong with the back of the car besides the exhaust tip.:
Regards,
*** ***

We apologize for the experience you had. Our goal to take care of all of our customers in a timely fashion, unfortunately we were short handed and overwhelmed with business, as you were not the only customer upset.  our regular finance lady was out and Jacky the back up was busy and fell...

behind.  Our doc fee is $125 set by the state, sales tax 6.25% plus registration and titling fees.  We have a lot of options available to our customer to take advantage of. I will call customer later on.Thank you for the opportunity to earn your business.

We regret this happened to [redacted]. As you can see in the attached picture, the vehicle left our lot on transport with the exhaust tip on the vehicle. When [redacted] received it, one piece was missing, we have tried to have the transport company take care of it and still have not...

obviously. I don't understand how it's AAB responsibility to pay for this item. However I contacted the transport company, that [redacted] hired to tranport his car, today personally and told them they need to take care of him immediately. I will keep you posted of what the outcome is.
Thank you
[redacted]

the 3 x's were for normal wear and tear (light scratches and such). Anyways, after I contacted the transport Co that I didn't hire, they sent [redacted] a check for the exhaust tip. Again, the exhaust tip missing was not due to AAB misdescribing the 2008 [redacted] vehicle, it was due to the transport co that [redacted] hired to transport the vehicle for him. I hope [redacted] is satisfied with the outcome and we're always here to help our customers.
Thank you