American Auto Company Reviews (1)
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American Auto Company Rating
Address: 1515 Liberty St, Beaumont, Texas, United States, 77701-2021
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www.americanautocompany.com
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THANK YOU FOR FORWARDING THE COMPLAINT...I WOULD LIKE TO CORRECT THE RECORD AND EXPLAIN THAT, TO DATE, THE CUSTOMER HAS PROVIDED NO OUT OF POCKET FUNDS FOR ANY CAR REPAIR TO DATE...THE CAR WAS SOLD "AS-IS", WITH NO WARRANTY, HOWEVER, WE HAVE HAD THE CUSTOMER'S CAR REPAIRED AT OUR EXPENSE...
ANYWAY...IT SHOULD BE NOTED THAT THE CUSTOMER IS USING THE VEHICLE COMMERCIALLY (AS A DELVERY PERSON) WHICH ACCUMULATES EXCESSIVE MILES FAR BEYOND A NORMAL DRIVER...WITH THESE EXCESSIVE MILES, COME EXCESSIVE REPAIRS AND NECESSARY MAINTENANCE.. THE MOST RECENT ISSUE WAS THAT THE CUSTOMER'S RADIATOR HOSE POPPED AND SHE KNOWINGLY CONTINUED TO DRIVE THE CAR WHILE IT REGISTERED HOT. THIS, IN TURN BLEW THE HEAD GASKET DUE TO HER NEGLECT AND MISUSE..THE RESULT IS THAT A $25 REPAIR HAS NOW BECOME $2500 SINCE SHE RUINED THE MOTOR BY DRIVING IT HOT. IN ANY EVENT, WE HAD A MECHANIC PUT A SEALER IN THE MOTOR AND EXPLAINED THIS MAY OR MAY NOT LAST...AS OF 5/24/16 SHE IS DRIVING THE CAR AND WE HAVE NOT HEARD OF ANY OTHER PROBLEM. WE ALWAYS HELP WHERE WE CAN HOWEVER, WE CANNOT BE RESPONSIBLE FOR CUSTOMER MISUSE OR NEGLECT.THANK YOU[redacted]