American Auto Distributing

Good Afternoon,I feel that I was scammed with the transmission The company never informed me of only having a day warrantee The warrantee was told to me that it would be days that was the only reason I made the purchase Russ didn't send me the receipt until days after the purchase If I would of seen the receipt prior or on the day purchased, I wouldn't of continued with the sale 2nd point is that I had the mechanic that I originally took the truck to is a certified mechanic and is able to diagnose the truck, put in a transmission and also take one out Russ stated that he needed detail reasons on the transmission, that is why I had the truck towed to [redacted] because they specialize in transmission, which I provided Jamie's telephone as a witness ###-###-####, which is the manager of the facility I did attach all the emails as well as the email that had the date that I received the receipt I even called and tried speaking with a supervisor and I was yelled at and was not given any help as well I had no choice because I have been with no car since the breakdown to invest in rebuilding the transmission I will have all the paperwork by Wednesday, January 11,2017,which I will be submitting I feel that this company has not helped me at all with my issue, this is why I reached out to the Revdex.com for help regarding the matter I was requesting to get a refund for the amount of or at least 1/Thanks, [redacted]

We made it very clear with [redacted] both prior to the sale and after the sale how any warranty problem is handledWe offer a day parts only warranty at the time of sale and that coverage is currently in placeAt her option, [redacted] chose to purchase a two-year extended warranty that affords some labor coverage but that coverage must be activated AFTER the transmission is installed and in running orderThe extended warranty terms were made very clear to [redacted] and are available both on her invoice and online but that activation process has not yet been able to occurWe are currently treating this with coverage under her 90-day parts only warranty and we have been in constant contact with her mechanicOur records indicate that the truck the transmission was pulled from was driven on the premises prior to being dismantled so we need a little proof of the failureWe are waiting on visual confirmation from her mechanic to verify that the part failure is not related to the installHe is in agreement that this visual evidence will serve as the basis of liability and has agreed to send to us ASAPIf that evidence points to the part failure being a result of the part itself and not the install than we will cover this consistent with her current 90-day parts only warrantyAgain, prior to her purchase [redacted] was told that coverage for labor related to her install or removal of that unit IS NOT available at any timeWe are still waiting for the requested visual evidence from her mechanic

This company is a "Rib-Off Auto Distributing Company,They are Scammers and Thieves.
The owner Russ an old thieve and his Crook son Jesse are Stealing from consumers and the American Government is letting them get away with.
I bought a Transmission from them and I changed my mind because I no longer needed the Transmission since I was getting a new Vehicle and they kept my money for a while,I made so many calls and sent them e-mails before they refunded part of my money and mow I am suing them for the rest of my money and they are running away and hiding but I will drag their as to court and get the rest of my money.
Please never do business with America Auto Distributing LLC,they are not Honest and Trustworthy a "Scram Company" and Rip-Off's.

Upon receiving notification that there was a potential problem with the transmission *** was advised that a professional diagnosis must be performed and those findings effectively communicated. A professional diagnosis will explain the nature of the complaint along with findings of the
specific failure within the transmission along with a reason for failure and a repair estimateAn essential step to determining the problem with any transmission is to drop the pan to gain access to the internals of the transmission itself as those are the working parts.*** said that the transmission mechanic she chose to take it to wanted to charge her for a diagnosis and we clearly state in writing that we DO NOT pay for diagnostic. When asked why the mechanic who installed the transmission is not the one diagnosing it she said because “I thought it would be better to take it to a transmission shop for that.” At this point, we are of the opinion that the person she had install the transmission most likely does not have experience installing transmissions and that is the reason she decided to have someone else do the diagnosis.That is now confirmed by her own words that her mechanic “doesn’t specialize in transmissions.” Installing a transmission is very technical work that should only be done by those with the training, expertise, and tools needed to do so. An improper installation of an otherwise good transmission will damage that transmission very quickly. To date, the only explanation given has simply been “it’s just no good.” This is unacceptable as it does not begin to tell us the nature of the failure and more importantly whether it’s a covered failure or notDespite the fact that *** had a day parts only warranty as stated on her invoice that expired on 11/27/we are happy to discuss finding a favorable outcome but without a professional diagnosis from a qualified transmission professional, we consider this matter closed

At no time has anyone with AAD ever told *** that she would not receive warranty coverage for this or any other problem.All paperwork regarding her sale indicate that she has a standard 30-day parts only warranty. If she has anything in writing contradicting that we are happy to changer her invoiceWhen asked to explain the nature of the failure and provide a repair estimate we just get the answer,it’s no good.The only answers from *** *** to Russ raised some red flags.He said that the transmission was overfilled and fluid was not burnt.In the same conversation, he changed his mind when Russ commented that recently installed failed transmissions without burnt fluid typically failed because the pump was damaged when installed and he said that the fluid now was burntFor several reasons including the conflicting statements from *** ***, Russ asked that the pan be removed so we can better determine the nature of the failure.*** *** said that they would have to get authorization from the customer.That was the last contact we’ve had with *** ***.We have simply asked for this information so we may ascertain our responsibility as it pertains to the part failure and provide the most adequate solution for all parties involved.We reserve the right to determine whether the part should be repaired, replaced or money refunded and we are unable to do that without good information from her chosen mechanic.As of today, we have still not even received a diagnosis much less proof of the actual part failure and we certainly have not authorized any repair or reimbursement for repair.I spoke with *** personally and at no time was she yelled at or treated with any disrespectWe are happy to help, but we cannot do anything until she has a qualified mechanic explain to our tech expert the nature of the failure and provide some type of a detailed repair estimate

I recently purchased a 3.4 Ltr engine which recycled for my 2005 chevy Equinox. When I called to make the purchase Jesse from sales checked to make certain I was getting the proper engine for my car, when asked about the mileage I did not get some make believe number he simply said "the years put on this engine I would guess over 80,000 miles. All questions where answered honestly, the engine arrived in perfect condition. I would recomend them anytime. Roland, NY

We made it very clear with [redacted] both prior to the sale and after the sale how any warranty problem is handled. We offer a 90 day parts only warranty at the time of sale and that coverage is currently in place. At her option, [redacted] chose to purchase a two-year extended warranty that affords...

some labor coverage but that coverage must be activated AFTER the transmission is installed and in running order. The extended warranty terms were made very clear to [redacted] and are available both on her invoice and online but that activation process has not yet been able to occur. We are currently treating this with coverage under her 90-day parts only warranty and we have been in constant contact with her mechanic. Our records indicate that the truck the transmission was pulled from was driven on the premises prior to being dismantled so we need a little proof of the failure. We are waiting on visual confirmation from her mechanic to verify that the part failure is not related to the install. He is in agreement that this visual evidence will serve as the basis of liability and has agreed to send to us ASAP. If that evidence points to the part failure being a result of the part itself and not the install than we will cover this consistent with her current 90-day parts only warranty. Again, prior to her purchase [redacted] was told that coverage for labor related to her install or removal of that unit IS NOT available at any time. We are still waiting for the requested visual evidence from her mechanic.

Good Afternoon,I feel that I was scammed with the transmission.  The company never informed me of only having a 30 day warrantee.  The warrantee was told to me that it would be 90 days that was the only reason I made the purchase.  Russ didn't send me the receipt until 5 days after the purchase.  If I would of seen the receipt prior or on the day purchased, I wouldn't of continued with the sale.  2nd point is that I had the mechanic that I originally took the truck to is a certified mechanic and is able to diagnose the truck, put in a transmission and also take one out.  Russ stated that he needed detail reasons on the transmission, that is why I had the truck towed to [redacted] because they specialize in transmission, which I provided Jamie's telephone as a witness ###-###-####, which is the manager of the facility.  I did attach all the emails as well as the email that had the date that I received the receipt.  I even called and tried speaking with a supervisor and I was yelled at and was not given any help as well.  I had no choice because I have been with no car since the breakdown to invest in rebuilding the transmission.  I will have all the paperwork by Wednesday, January 11,2017,which I will be submitting.  I feel that this company has not helped me at all with my issue, this is why I reached out to the Revdex.com for help regarding the matter.  I was requesting to get a refund for the amount of 972.00 or at least 1/2. Thanks,[redacted]

After several days going back and forth they called to make payment and shipping arrangements at the end of the day on Thursday July 10th. They had been asking for and did receive a substantial discount on the transmission and were told that due to their pricing constraints that...

inventory was very limited and most likely a unit would have to be pulled.  After giving payment and shipping info to the salesperson ([redacted]) at the end of the day Thursday July 10th that salesperson shut down his computer and left for the day anticipating processing the order the next day Friday the 11th.  That evening this sales person became very ill and did not work the next day (Friday the 11th) obviously unable to process anything until the following Monday the 14th.  We were contacted the morning of Monday the 14th asking about an invoice and explained what happened with [redacted] and his illness.  They were told that if they would like to proceed with the order they will be invoiced immediately and the order would move along with Monday the 14th as the purchase date. They were again reminded that due to the discount passed along that a transmission would need to be pulled and it would take a few days to be prepared for shipping.  On Thursday the 17th the transmission was ready for shipping and shipping was booked.  The freight company however was not able to have a truck pick up the transmission until Saturday the 19th. All tracking info was provided the following Monday the 21st. It was at this time [redacted] received a phone call from someone identifying himself as our customer’s husband. This was our first contact with this person and he was rather demanding and rude in his tone. Five minutes after speaking with him, we received a phone call from our customer apologizing for her husband’s rude phone call and said she understands that the transmission was on its way and out of our hands in terms of timing. On Monday July 28th the transmission was delivered without incident and we have not had contact with anyone regarding this issue since Monday the 21st. The total time from order date to delivery date was 9 business days, 3 of which involved the transmission being pulled from the vehicle and tested and prepared for delivery.  We understand that this presents an inconvenience and it is definitely longer than our average of 3-5 business days. We have apologized for this delay and truly regret the extenuating circumstances adding to the length of time it took to arrive but we consider this matter closed.

Purchasing an engine from American Auto Distributing has been the worse mistake I could have made. This company has no integrity and doesn't stand behind their product. The engine "threw a rod" and they tried to blame me stating I had to have revved the Motor so hard that I caused the problem. Well I didn't and it never ran properly from the get go. Stay away, buyer beware.

This is the worse company that I have every dealt with unfortunately. I would truly not get any parts from this company. It will be a waste of money. I bought a transmission through this company and they were extremely nice until a month later that the transmission went bad. The company didn't work with me to resolve the issue, and I lost almost $1000. They have the worse customer service and it WILL BE A HEADACHE at the end of the day. When I purchased the transmission the gentleman Russ sent me the receipt almost a week later, which on the receipt it said 30 day warrantee, but he had said it was covered 90 days. I wouldn't of bought a transmission with only a 30 day warrantee. So, please be prepared to get ripped off.

After several days going back and forth they called to make payment and shipping arrangements at the end of the day on Thursday July 10th. They had been asking for and did receive a substantial discount on the transmission and were told that due to their pricing constraints that...

inventory was very limited and most likely a unit would have to be pulled.  After giving payment and shipping info to the salesperson ([redacted]) at the end of the day Thursday July 10th that salesperson shut down his computer and left for the day anticipating processing the order the next day Friday the 11th.  That evening this sales person became very ill and did not work the next day (Friday the 11th) obviously unable to process anything until the following Monday the 14th.  We were contacted the morning of Monday the 14th asking about an invoice and explained what happened with [redacted] and his illness.  They were told that if they would like to proceed with the order they will be invoiced immediately and the order would move along with Monday the 14th as the purchase date. They were again reminded that due to the discount passed along that a transmission would need to be pulled and it would take a few days to be prepared for shipping.  On Thursday the 17th the transmission was ready for shipping and shipping was booked.  The freight company however was not able to have a truck pick up the transmission until Saturday the 19th. All tracking info was provided the following Monday the 21st. It was at this time [redacted] received a phone call from someone identifying himself as our customer’s husband. This was our first contact with this person and he was rather demanding and rude in his tone. Five minutes after speaking with him, we received a phone call from our customer apologizing for her husband’s rude phone call and said she understands that the transmission was on its way and out of our hands in terms of timing. On Monday July 28th the transmission was delivered without incident and we have not had contact with anyone regarding this issue since Monday the 21st. The total time from order date to delivery date was 9 business days, 3 of which involved the transmission being pulled from the vehicle and tested and prepared for delivery.  We understand that this presents an inconvenience and it is definitely longer than our average of 3-5 business days. We have apologized for this delay and truly regret the extenuating circumstances adding to the length of time it took to arrive but we consider this matter closed.

The Response from Mr. [redacted] is very contradictive.  At first he claims that he has no knowledgeof how to replace a speed sensor (which is really just the speedometer cable)which is a very basic task that even someone with zero mechanical knowledge of howa transmission works could complete with relative ease.  But he is able to determine that thetransmission is not working without it being installed into his truck, somethingthat most well-seasoned transmission professionals are unable to determinewithout installing it first.   Mr. [redacted] admitted several times that heunderstands that the sensor (speedometer cable) is a separate part and not part of the transmissionitself nor should it be covered under warranty. He also agreed that a broken speed sensor (speedometer cable) is no indication that atransmission is not in working order.  Itis our opinion that Mr. [redacted] ordered the transmission thinking his was bad,but he later found out that it was only the sensor that was bad and now hewants to return it as he only has a need for the sensor (speedometer cable).  We feel that this opinion is now confirmedwith his response that “I was buying the trannybecause the sensor, and a few other things were wrong with the tranny I had.”If this is in fact the case, we sympathize with Mr.[redacted] but we are not responsible for an improper diagnosis.  We still offer to reimburse Mr. [redacted] forthe purchase of a new speed sensor up $50 (dealer retail is about $30).  This is a very fair offer and not anobligation under warranty, but an offer of compromise.  If there had been a verifiable warranty problem with thetransmission, Mr. [redacted] would have been sent a replacement transmission at noadditional cost, or refunded his money in full. By his own admittance, this is not a warranty problem, but a return andwe reserve the right to retain shipping costs as those are dollars paid to athird party and unrecoverable. We will not be bullied into another offer simply because Mr.[redacted] is not getting his way and feels that if he complains enough he willget his way.We consider this matter closed.

On 11/7/13 Mr. [redacted] visited [redacted] and sent in a request for pricing on the used transmission in question.  Mr. [redacted] agreed to purchase this used transmission from American Auto...

Distributing for $700 plus $155 in non refundable shipping and a 30 day parts only warranty on or about 11/19/13.  Mr. [redacted] did not have all funds available at the time of purchase and asked that we process just $800 on the 19th and wait for the remaining $55 until the 22nd.  Mr. [redacted] was provided via email with a copy of his invoice upon completion of this transaction.  We agreed to accommodate this request as Mr. [redacted] communicated that he wanted to get this transmission as soon as possible.On 12/16/13 Mr. [redacted] notified American Auto Distributing that he would like to return the transmission due to his finding of an unidentified damaged sensor.  It was communicated to Mr. [redacted] that his warranty covers the internals of the transmission itself and that most often sensors are damaged on used transmissions as they are typically made of plastic and not intended to withstand a lot of force.  Mr. [redacted] was advised that if he could not present evidence that the transmission itself was not in proper working order that a warranty claim would be denied.  He agreed that he did not have a valid warranty claim and asked if he could return the transmission anyway.  It was explained to him that the return policy as posted on our website is as follow."All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs. All returns must be approved by American Auto Distributing and made within 30 days from order date, NO EXCEPTIONS."Over the next several days and many requests for pictures of the damage in question, Mr. [redacted] sent several photos showing the transmission.  All photos showed the transmission to appear to be in working order.  There were no visible cracks or signs of leaks or even excessive wear.  There was one photo of what appeared to be a speed sensor but the picture was out of focus and it could not be determined that it was damaged.  This was all reiterated to Mr. [redacted] and he was advised that with the lack of further evidence even if the speed sensor was damaged, that this was a separate part and not an item covered by warranty to which he agreed.  It was further explained to Mr. [redacted] that he could use the speed sensor from his old transmission or even purchase a brand new speed sensor for approximately $30 to use at installation and that this is actually a very common practice used when installing a used transmission.  We also communicated that if it would help, we would credit him $30 to go purchase a new speed sensor.  Mr. [redacted] still insisted on returning the transmission.  It was once again explained to Mr. [redacted] that our return policy clearly stated that he is responsible for all shipping and that a 25% restocking fee applies.  He was told that out of the $700 paid for the transmission, his maximum refund would be $370.  That is after paying for the return shipping of $155 and the restocking fee of $175.  Mr. [redacted] was also reminded that the return policy is 30 days from the original purchase date and that his return window is quickly expiring.  We asked that he give acknowledgement of these terms and if he still wishes to return the transmission we would proceed.  Mr. [redacted] said he would still like to return the transmission, however, he refused multiple requests to acknowledge these terms.  He asked several times for us to send a return shipping label which we agreed to provide with acknowledgment of the return terms and conditions.  Mr. [redacted] refused to respond.We clearly communicated with Mr. [redacted] about our return policy through the purchase process and stand by our decision to enforce this written policy.  We consider this matter resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Well, I told him that I payed for a working transmission and he said that it was in running order. since that sensor was broken off inside of the transmission I would have to get it out and replace it which I have no knowledge of doing. I was buying the tranny because the sensor, and a few other things were wrong with the tranny I had. If I put this tranny in the truck it would have not worked. So They did not send me a working transmission and I would like to have it returned. I told them if I have to I will pay the stocking fee but paying for a damaged product to get shipped back shouldnt be on me, if I just wanted to send it back ( if the tranny was in working order) then I would have to pay the rest of the shipping. Since it wasnt in working order and they sent me a faulty product then the shipping should be on them. I am willing to pay the 175 stocking fee but shipping I shouldnt have to pay for.)

Ok, first half of of the things you said were wrong. The transmission I had in my truck has a broken sensor and solenoid also the tranny has to be completely re done to be in working order. I bought this one from you guys because I needed a new one that would work. I bought this from you, with no knowledge just your word that this is a "Fully Functioning" transmission and I would just have to have it installed. this is not the case I would have to replace the speed sensor. So in otherwords, this is not a "Fully Functioning" Transmission. I would have to go and replace this fix it and god knows what might be wrong with it. I tried to tell them over and over that I would like my money back and that since they would send this tranny like this, then why should I trust them on that? I was ready to send it back and everything but they would not work with it. I went a different route on buying a transmission from a more reliable place and this one is doing me no good, besides sitting in my shed. I am attaching a picture that will show the problem. You will see that the sensor itself is snapped off inside of the tranny, and the other part of the sensor wires are showing, since it's split in half. Like any other person would do, they would see something is broken and would like to replace or return it. And Im not trying to bully you. I am just trying to get my money back for a part that was shipped to me damaged since I spent that much money on it not even to use. I guarantee that if you were in this position that you would want the same thing done.