Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Mr [redacted] called American Auto Guardian, Inc("AAGI") to start his excess wear and tear claim on May 19, On May 28, 2015, AAGI received some of the documents necessary to process Mr***'s claim, but some of those documents were not legible, particularly the inspection report photosAlthough AAGI has still not received all the necessary and required claim documents in a legible format, as a matter of customer goodwill, AAGI has authorized payment of Mr***'s $excess wear and tear claimPayment to the lienholder will be sent next week Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/22) */ [redacted] Motors still has not received payment as of June 22, Final Business Response / [redacted] (4000, 14, 2015/06/25) */ The check was issued the week of June and was sent via first class mail to [redacted] If it has not been received by June 30, please let us know Final Consumer Response / [redacted] (2000, 16, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] received payment and everything is fixed Thank You
We have received the Revdex.com email dated May 23, enclosing the complaint of [redacted] regarding the denial of coverage for certain repairs to his [redacted] under his [redacted] vehicle service contract.A review of American Auto Guardian, Inc.’s (“AAGI”) file indicates Tara from Terry [redacted] contacted AAGI on May 18, to start a claim Unfortunately, AAGI initially believed that there was no coverage because Mr [redacted] vehicle was not wheel drive Upon learning that the vehicle was wheel drive, AAGI approved coverage for the failed wheel bearing AAGI will be reimbursing Mr [redacted] directly for the $cost of the repair less his $deductible, for a total reimbursement of $425.57.AAGI apologizes for any inconvenience that Mr [redacted] may have incurred
Complaint: [redacted] I am rejecting this response because:then this should be covered as [redacted] Chrysler failed to start the claimObviously the problem existed and was acknowledged by your companyPlus AAGI wanted the truck at [redacted] Dodge so this repair could be inspected and repairedThe exhaust manifold and all associated parts are covered according to YOUR warrantyYou have no choice but to pay for the repairs Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We have received the Revdex.com email dated August 3, enclosing the complaint of [redacted] regarding the denial of coverage for certain repairs to her Chevrolet Tahoe under her Wheelz Vehicle Service Contract A review of American Auto Guardian, Inc.'s ("AAGI") file indicates that [redacted] from Kingdom Chevrolet contacted AAGI on June 15, because of a transmission problem with Ms [redacted] 's vehicleAAGI sent an independent inspector to determine the cause of the problemThe inspector found that wear and tear to the fluid pump stator bushing damaged the transmission Ms [redacted] 's Wheelz Vehicle Service Contract provides in Section G, "EXCLUSIONS", in Paragraph # 17, and in the definition of "Breakdown," that failures due to wear and tear are not covered unless the optional wear and tear coverage is purchasedMs [redacted] did not purchase that optional wear and tear coverageBased on the inspection report and the language of the Wheelz Vehicle Service Contract, AAGI then properly denied coverage for the transmission repair On July 31, 2015, AAGI received from [redacted] Kia Ms [redacted] 's request that her Wheelz Contract be cancelledAAGI is processing her request, and a pro rata refund of the unused portion of her coverage term will be made according to the terms of her contract within the next two weeksMs [redacted] should contact [redacted] Kia regarding the status of her refund if she has any questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) the warranty was sold to me through [redacted] kia and it wasn't explained that there were stipulations it was said that I was covered for any transmission and engine failure
Complaint: I am rejecting this response because: The bolts are part of the manifold, in that you cannot have one without the other Also the contract specifies that mounts are covered but does not specify what is defined as mounts It also does not specifically rule out the bolts in any particular covered partsThe contract rules out rubber lines but not metal lines The metal lines are needing replaced, it's irrelevant that they have rubber at the endsI read past complaints against Wheelz and one specific complaint addresses the same issue, that Wheelz refused to cover a metal line because it had rubber at each end Wheelz compromised and covered the lines Wheelz is not trying to rectify this situation at all just reciting back which contract we have and once again refusing to cover anything I will be seeking a FULL COMPETE refund of the contractI refuse to fight with a company every time I have a mechanical failure Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Mr [redacted] called American Auto Guardian, Inc("AAGI") to start his excess wear and tear claim on May 19, On May 28, 2015, AAGI received some of the documents necessary to process Mr***'s claim, but some of those documents were not legible, particularly the inspection report photosAlthough AAGI has still not received all the necessary and required claim documents in a legible format, as a matter of customer goodwill, AAGI has authorized payment of Mr***'s $excess wear and tear claimPayment to the lienholder will be sent next week Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/22) */ [redacted] Motors still has not received payment as of June 22, Final Business Response / [redacted] (4000, 14, 2015/06/25) */ The check was issued the week of June and was sent via first class mail to [redacted] If it has not been received by June 30, please let us know Final Consumer Response / [redacted] (2000, 16, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] received payment and everything is fixed Thank You
We have received the Revdex.com email dated May 23, enclosing the complaint of [redacted] regarding the denial of coverage for certain repairs to his [redacted] under his [redacted] vehicle service contract.A review of American Auto Guardian, Inc.’s (“AAGI”) file indicates Tara from Terry [redacted] contacted AAGI on May 18, to start a claim Unfortunately, AAGI initially believed that there was no coverage because Mr [redacted] vehicle was not wheel drive Upon learning that the vehicle was wheel drive, AAGI approved coverage for the failed wheel bearing AAGI will be reimbursing Mr [redacted] directly for the $cost of the repair less his $deductible, for a total reimbursement of $425.57.AAGI apologizes for any inconvenience that Mr [redacted] may have incurred
Complaint: [redacted] I am rejecting this response because:then this should be covered as [redacted] Chrysler failed to start the claimObviously the problem existed and was acknowledged by your companyPlus AAGI wanted the truck at [redacted] Dodge so this repair could be inspected and repairedThe exhaust manifold and all associated parts are covered according to YOUR warrantyYou have no choice but to pay for the repairs Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We have received the Revdex.com email dated August 3, enclosing the complaint of [redacted] regarding the denial of coverage for certain repairs to her Chevrolet Tahoe under her Wheelz Vehicle Service Contract A review of American Auto Guardian, Inc.'s ("AAGI") file indicates that [redacted] from Kingdom Chevrolet contacted AAGI on June 15, because of a transmission problem with Ms [redacted] 's vehicleAAGI sent an independent inspector to determine the cause of the problemThe inspector found that wear and tear to the fluid pump stator bushing damaged the transmission Ms [redacted] 's Wheelz Vehicle Service Contract provides in Section G, "EXCLUSIONS", in Paragraph # 17, and in the definition of "Breakdown," that failures due to wear and tear are not covered unless the optional wear and tear coverage is purchasedMs [redacted] did not purchase that optional wear and tear coverageBased on the inspection report and the language of the Wheelz Vehicle Service Contract, AAGI then properly denied coverage for the transmission repair On July 31, 2015, AAGI received from [redacted] Kia Ms [redacted] 's request that her Wheelz Contract be cancelledAAGI is processing her request, and a pro rata refund of the unused portion of her coverage term will be made according to the terms of her contract within the next two weeksMs [redacted] should contact [redacted] Kia regarding the status of her refund if she has any questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) the warranty was sold to me through [redacted] kia and it wasn't explained that there were stipulations it was said that I was covered for any transmission and engine failure
Complaint: I am rejecting this response because: The bolts are part of the manifold, in that you cannot have one without the other Also the contract specifies that mounts are covered but does not specify what is defined as mounts It also does not specifically rule out the bolts in any particular covered partsThe contract rules out rubber lines but not metal lines The metal lines are needing replaced, it's irrelevant that they have rubber at the endsI read past complaints against Wheelz and one specific complaint addresses the same issue, that Wheelz refused to cover a metal line because it had rubber at each end Wheelz compromised and covered the lines Wheelz is not trying to rectify this situation at all just reciting back which contract we have and once again refusing to cover anything I will be seeking a FULL COMPETE refund of the contractI refuse to fight with a company every time I have a mechanical failure Sincerely, [redacted]