American Auto Insurance

Ms [redacted] started a policy with us on 07/03/ At that time, she remitted a down payment of $and her balance was set up to be paid to [redacted] in nine installments, beginning on 07/31/ Her payments were initially $ However, Ms [redacted] notified us on 07/22/that she did not want the motor club that was included in those payments and the payments were decreased to $We have contacted [redacted] and asked them to pull this customer out of financing They have done this and returned her payments to us This amount has been applied to her premium; and along with her initial payment of $237.00, she is now paid in full until 07/03/

Initial Business Response / [redacted] (1000, 5, 2015/02/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Ext [redacted] On January 20th, upon notification from our Customer Service department that Mr [redacted] did not wish to receive any more emails, we unsubscribed himHowever, upon receipt of your letter yesterday, we became aware that it did not work and he was still receiving themWe have since contacted our software provider and they have removed Mr [redacted] 's email address from our system We'd like to apologize to Mr [redacted] for any inconvenience this may have caused himOur software providers are currently working on this issue to prevent it from happening to anyone else in the future

At the time Ms*** renewed her automobile insurance and her motor club, she remitted an initial payment of $249.00. Her remaining balance was set up thru *** *** ***.
Due to the fact that the motor club is not financeable, the charge for it was deducted from
Ms*** initial payment of $249.00. Therefore, when she received her paperwork, it indicated that the initial payment was $174.00. If the motor club was financeable, her paperwork would have indicated an initial payment of $249. However, it all works out the same and the amount of the payments would have been the same as they are now. We would like to maintain a good relationship with Ms*** and feel badly that this was not explained more clearly. Therefore, as a one time courtesy, we are going to waive the charge for the motor club and Ms*** payments have been revised to reflect that. Our office manager has made several unsuccessful attempts to contact Ms*** to let her know this

Initial Business Response /* (1000, 5, 2015/02/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX Ext [redacted]
On January 20th, upon notification from our Customer Service department that Mr. [redacted] did not wish to receive any more emails, we unsubscribed him. However,...

upon receipt of your letter yesterday, we became aware that it did not work and he was still receiving them. We have since contacted our software provider and they have removed Mr. [redacted]'s email address from our system.
We'd like to apologize to Mr. [redacted] for any inconvenience this may have caused him. Our software providers are currently working on this issue to prevent it from happening to anyone else in the future.

Ms. [redacted] started a policy with us on 07/03/2015.  At that time, she remitted a down payment of $237.00 and her balance was set up to be paid to [redacted] in nine installments, beginning on 07/31/2015.  Her payments were initially $126.27.  However,...

Ms. [redacted] notified us on 07/22/2015 that she did not want the motor club that was included in those payments and the payments were decreased to $117.31. We have contacted [redacted] and asked them to pull this customer out of financing.  They have done this and returned her payments to us.  This amount has been applied to her premium; and along with her initial payment of $237.00, she is now paid in full until 07/03/2016.

Initial Business Response /* (1000, 9, 2014/04/01) */
Contact Name and Title: [redacted]/Manager
Contact Phone: XXX-XXX-XXXX Ext [redacted]
Contact Email: [redacted]@americanautoinsurance.com
Upon receipt of your letter on 04/01/2014, our manager ([redacted]) contacted Mr. [redacted] regarding his...

concerns. We confirmed with him that he would prefer to have his proof mailed to him, rather than emailed or faxed. We also confirmed the address we had on file; as none of our prior mail has been returned by the post office. Proof for all of his vehicles has been resent to him.
Initial Consumer Rebuttal /* (2000, 11, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Because they contact me after 2 months