American Auto Sales Of Greenville

Sold me a car with a bad motorI purchased a car from them, when I test drove the car I noticed the check engine light was on and the car didn't drive correctly. I was told by the dealer that it was minor, just a sensor and it would be taken care of. When I picked the car up the dealer informed me that they replaced the sensor and reset the trouble code and that should take care of the issue but the car had to be driven 100 miles to see if the trouble code comes back if so to call them and they would take care of it. Two days later the light came on so I called and made an appointment to bring the car in. When I did so I was informed that the car needed a new motor in which the dealer then tells me I had to pay $1850.00 for new motor or $1250.00 for used motor. All this whithin a week of me buying the carDesired SettlementI would be happy if the motor is replaced. I have been makin payments every month on a car that isnt driveable. If I cant get the repairs done then just refund the $1400.00 I paid down on the car.Business Response Contact Name and Title: [redacted] Lot ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@embarqmail.comTo; whom it may concern/Revdex.comRE: CASE # XXXXXXXXThe consumer purchased said vehicle on 4/9/15. Our warranty was reviewed with the consumer on the day of purchase and warranty states 30 day warranty on engine and transmission internal parts only. The warranty is a 50/50 warranty which means the customer pays half and we pay half on any covered items. The engine was found to be in need of replacement on 4/24/16 which is almost 3 weeks after the purchase date and not "within a week" as consumer states. This was relayed to the consumer on or around 4/29/16. The consumer was quoted $3,660 for a NEW engine of which we would split the cost according to the warranty. The customer's half of said engine would be $1,830. We offered to finance the customer's half of the New engine if the consumer would pay just $500 down and we would finance the balance at 0% APR at $135 per month until paid out. Alternatively, we offered to install a USED engine at a cost of 2,590. The consumers half of said engine would be $1,295. We offered to finance the customers half of the used engine if the consumer would pay just $500 down and we would finance the balance at 0% APR at $100 per month until paid out. We have offered to meet and exceed our end of the obligation in accordance with the warranty. The consumer informed us at that time that they would try to come up with the $500 down for the engine but has never followed up on it. The consumer also failed to mention that they have never made a payment on time and that the account is currently 30+ days past due and in repossession status. That being said, consumer should be advised of our intention to pick up the vehicle for breach of contract.Sincerely;American Auto Sales of GreenvilleConsumer Response The salesman told me when I called the first time,about the check engine light coming back on in which it was 2 days after the purchase that I needed to talk to someone in service dept. The date that I was told that the car needed a engine is when he told me to,bring the car to the lot. I was told from the,beginning that they hoped it was just a sensor but if,the light comes,back on they would take care of the problem until he found out what the problem was thats when he tells me I would have to,cover half the cost. The saleman knows the car had problems before he sold it but I dont think he knew how major the problem was because he told me they had just purchased the car from a auction not even a week before I purchased it. My point is why would I have to pay half the cost of a new motor when its clear that the motor was bad when I purchaed the carFinal Business Response The engine was determined to be in need of replacement 15 days after the date of purchase. The mileage on the vehicle on the date of purchase was 129,630. The mileage on the vehicle on the day that it was determined to be in need of an engine was 131,069. That is a difference of 1,439 miles. The warranty duration on the engine was for 30 days or 1,000 miles whichever comes first. So technically, the customer was 439 miles out of warranty on the day the engine was determined to be in need of replacement. Out of good faith at that time, we decided to still honor the warranty for the customer in spite of being out of warranty. The warranty being 50/50 warranty, the customer is required to pay half. I might also add that the vehicle now has 138,959 miles on it so the customer has driven over 9,000 miles on the vehicle since the date of purchase. We also have no records of this unit having a check engine light on the day of purchase. I have spoken to the salesman and he has no recollection of a check engine light on the date of purchase. The only history we have of a check engine light is when we checked the car out on 4/24/15. Besides, all of this should have been pursued in April of last year and not 9 months after the fact. We stand firm in our decisions regarding this matter. Again, this unit has been picked up for non-payment and will be processed as repossession accordingly.

I bought a [redacted] from this dealer approx. 3 weeks ago. Upon test driving the vehicle, I observed a leak and trouble keeping it running. The salesman came outside and tried to keep the [redacted] running. He was successful. The leak was oily such as oil, trans.fluid,ect. The salesman informed that he would have both problems fixed. After they fixed it, and other things, a few days later, the [redacted] would not start. The dealer chose a mechanic in my area to fix the problem. After getting the vehicle back, the vehicle then started leaking antifreeze due to a freeze plug coming out from the motor. Upon talking to the service department, I was told that if I wanted a metal plug put back in place, I was going to have to pay for half the cost or they could put a plastic plug in and hope it doesn't come out. I told them that was unacceptable and they decided to put the metal one in. I told the service deptmnt that I would like to be notified if anything else was found broken or worn. I was informed that I would be notified before the [redacted] was put back together so that some repairs/maintenance could be made. I was never called and it was put back together. A few days later, it started leaking antifreeze from what I thought was the water pump and then found out it wasn't. I called the dealership and they informed me that the warranty was only for internal components of the motor. In 3 weeks they had to replace pressure lines, starter, freeze plug, alternator, and various other parts to keep vehicle running. Only when the last part broke (which I thought was water pump) did they inform me that it was not included in the warranty. This was never said in the 3 weeks prior. Also, the [redacted] would not stay running. I was informed that I had 2 keys... one with a chip and one must not have the chip. This was not disclosed even when problem first happened at dealership. I was told if 2 keys come in..2 keys leave and they don't check them.Product_Or_Service: [redacted]Desired SettlementI would just like the money back for the [redacted]. It seems there is something wrong with the vehicle for things to just keep happening in a short amount of time. If the vehicle had been gone over like I was told, then there would have been signs of something going on. This many things don't happen without signs. I do not believe I was told all the things necessary such as the key situation. It has left my son stranded twice in another town while attending school causing loss of time in school.Business Response First off, Plaintiff states "I bought a [redacted]" which is not true. The vehicle in question was sold to the wife of the person who filed this complaint and not the actual Plaintiff. Plaintiff's name is not on any of the paper work or the title.2nd. Plaintiff states there were 2 "pre-existing" issues: A. "will not stay running" and B. "oil or trans fluid leak". Plaintiff states that the salesman told him we would fix these issues and by his own admission "after they fixed it and other things", they were taken care of as agreed.3rd. Plaintiff admits that we replaced the starter, alternator & other components. These components were not covered under any warranty nor were they replaced under any warranty. American Auto Sales gave the customer the benefit of the doubt that these items "may" have been "pre-existing" issues and replaced these components AT NO CHARGE TO THE CUSTOMER.4th. 3 weeks after the sale, Plaintiff called us about a water pump. This was obviously not pre-existing and had just started. He was reminded that the warranty was for the engine and the transmission internal components only. Plaintiff states that the warranty was not disclosed for the first three weeks and this is simply not true. I am including a copy of the Buyer's Guide that clearly states that the limited warranty covers 50% of the labor and 50% of the parts and covers engine and transmission internal components only. This Buyers Guide was explained at the point of sale and signed by the customer on the date of purchase.5th. Keys are not a warranty item.In conclusion, the customer was sold a vehicle and was treated very well. American Auto Sales did far more for the customer in question than was promised or required and has no obligation to refund the purchase price of the vehicle. We regret that the Plaintiff was not satisfied even after all we did do at no charge to the customer. For the above stated reasons, we find that the Plaintiff's grievances are baseless and have no merit.Thank you for your attention in this matter.Sincerely;American Auto Sales