The customer was notified by our company and the carrier company explaining the set back with deliveryWe have reached out to him on several occasions keeping him updated with the situationIt's unfortunate that back to back carriers broke down and pushed the delivery of the customer's further
than expectedOur terms and conditions state that our company and the carrier do not guarantee delivery on any any particular schedule
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Their terms and conditions state clearly that they accept no responsibility for any collateral damageI guess its the norm in this businessBut they do have a responsibility to monitor the progress of their shipment and expedite it to meet my needsMy car was picked upon January 23, days before my flight dateApparently it then sat at a terminal in Ohio for about days while the carrier attempted to repair his vehicleIt should have been transferred to another carrier as soon as they were aware of the problemThey were oblivious to my problem and collateral costsThey had a business obligation to find new carriers in a much more timely mannerThey took the lowest cost approach while my costs skyrocketedThat is negligent
Regards,
*** ***
As it states in our terms and conditions, mechanical issues with the carrier are not covered and each customer is given a copy of the contractCarrier breakdowns are an unforeseeable event and we acted on the situation right away trying to get the vehicle assigned to another truckIn no way do we take an order from a customer and ignore them when problems occurWe make sure each order is followed up and made it's way to its destination
We have reached have been in contact with the customer and the carrier has reached out to them as well. The carrier apologized for the delay and sent out a payment to the customer regarding the claim.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I agree that American Auto Transport has no" legal" responsibility (according to their terms and conditions). But they have a moral responsibility to "share in my pain". They did poor job of monitoring the performance of their selected carriers as my car sat in OHIO for about 10 days and I had to pay to rent a car. I am merely warning others to be advised not to use them. [redacted]
The customer was notified by our company and the carrier company explaining the set back with deliveryWe have reached out to him on several occasions keeping him updated with the situationIt's unfortunate that back to back carriers broke down and pushed the delivery of the customer's further
than expectedOur terms and conditions state that our company and the carrier do not guarantee delivery on any any particular schedule
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Their terms and conditions state clearly that they accept no responsibility for any collateral damageI guess its the norm in this businessBut they do have a responsibility to monitor the progress of their shipment and expedite it to meet my needsMy car was picked upon January 23, days before my flight dateApparently it then sat at a terminal in Ohio for about days while the carrier attempted to repair his vehicleIt should have been transferred to another carrier as soon as they were aware of the problemThey were oblivious to my problem and collateral costsThey had a business obligation to find new carriers in a much more timely mannerThey took the lowest cost approach while my costs skyrocketedThat is negligent
Regards,
*** ***
As it states in our terms and conditions, mechanical issues with the carrier are not covered and each customer is given a copy of the contractCarrier breakdowns are an unforeseeable event and we acted on the situation right away trying to get the vehicle assigned to another truckIn no way do we take an order from a customer and ignore them when problems occurWe make sure each order is followed up and made it's way to its destination
We have reached have been in contact with the customer and the carrier has reached out to them as well. The carrier apologized for the delay and sent out a payment to the customer regarding the claim.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I agree that American Auto Transport has no" legal" responsibility (according to their terms and conditions). But they have a moral responsibility to "share in my pain". They did poor job of monitoring the performance of their selected carriers as my car sat in OHIO for about 10 days and I had to pay to rent a car. I am merely warning others to be advised not to use them. [redacted]