American Automotive Service Solutions

Complaint: [redacted] I am rejecting this response because: When I was initially contacted by the representative I was told a cc on file was required but that subsequent payments could be mailed inI NEVER received any documentation or contract from this companyWhen I purchased my vehicle I was bombarded with companies offering warranty service and for less moneyAfter researching the company and reading the COUNTLESS NEGATIVE REVIEWS, I made the decision to decline the service after the 1st monthI started receiving repeated calls from [redacted] and I was unfamiliar with who they wereAGAIN...I NEVER RECEIVED A CONTRACT OR ANYTHING FROM THIS COMPANYI started receiving mail from [redacted] which I thought were solicitations because I had never heard of themWhen I answered the phone from their unknown, unidentified number I told the representative "If I want your service, I will mail you a check"! In my conversation with the companies Resolutions Agent, I was upset about the repeated charges and was VERY CLEAR that I did not want anything else charged to my cc!! The said "we will no longer charge your card", my response was "I know ypu won't because Im cancelling it"! I contacted my cc card agency immediately...to stop any further transactions from being processedI was then emailed a cancellation notice from the companyI have a 100% on time payment history with every company I am doing business withThis company has super aggressive, unprofessional and unethical business tacticsI will continue to tell anyone I come into contact with not to do business with this companyI will file as many complaints as I can, anywhere I canI will give bad reviews after bad reviews until I and reimbursed for the monies stolen from me by this company!!! I WILL NOT GO AWAY QUIETLY! If need be, I will contact the hundreds of other people who have been taken advantage of to file a Class Action suite! At this point it is more about the principle....than the money! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Business DID NOT reveal the whole Truth as to the call I made on 9/7/I specifically stated I wanted to cancel the policy IMMEDIATELY because I could NOT afford it any longerThe business rep continued trying to upsale me and even stated that he/she checked with a superior agreeing to grant me another option as well as stating that I only had just a few more months and that policy would remain for a couple more years without me having to pay anything furtherI CONTINUED to stress vigorously that I wanted to CANCEL that is it and that's all! Again, he/she continued to discourage me from cancellingOnly when I became Extremely upset did the person respond by saying, okay, send me your mileage on the vehicleI asked why and the person stated that it was business protocol! At that point I uttered that that did Not make any sense and I promptly hung up the phone!My Question is, what guarantee do I have that this business WILL in fact, REFUND moneys paid to them for services I have NOT received AND I Do Not want to hear from them in ANY fashion in the future (Received a recent notice which indicated a "Term Deadline of 9/23/2017")? ALL I WANT IS TO CANCEL AND OBTAIN A REFUND OF MONEY PAID! I await an expedient response, Thank You! Sincerely, [redacted]

We do not send more than one advertisement to any consumer There are other companies sending a similar advertisement Unless there is proof of more than one mailer sent from us, please remove this complaint

We stand by our response

We are not the administrator of this policy We are happy to cancel and provide a refund if that is desired, but this complaint needs to be removed from our record because we are not the company responsible for the denial of this repair claim Please let us know if a cancellation is what is desired

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Contacting me years after a contract has expired is unacceptable and at no time did I say you could contact me at my work placeI did advise your costumer service agent when he called my cell phone I was not interest therefore you had absolutely no reason for calling me at work! Sincerely, [redacted]

This customer is correct The administrator will not cover issues that are pre-existing This claim was filed and upon inspection it was found that there was a severe lack of maintenance, as evidenced by the large amount of sludge buildup that was found This is indicative of a gross negligence of maintenance in changing the oil After this was communicated to the consumer all attempts to contact this consumer resulted in no response from her Her payments were missed and she wouldn't return our attempts to communicate, so the policy eventually resulted in cancellation for non-payment Per the policy, there is no refund when this happens Please let us know if you need further information

We will answer this as we answered the review that was also made There is a day grace period It is unfortunate that is upsetting because it is standard on these types of policies because we don't do a physical inspection on the vehicle It is the only way to give us a fair chance that the vehicle is not already broken The claim was denied because there was a payment of $due, but only $posted to the account We waived the late fee as a courtesy, but the claim would be denied until the full payment posted During that time period this consumer researched and didn't like the Revdex.com report and decided to cancel We did not request that, ...it was requested by this consumer This account will not be cancelled and refunded per the policy agreement Please remove this complaint as we have fulfilled this contract to the letter of the policy that was agreed upon at the time of purchase

We do not send multiple advertisements You are receiving advertisements from other companies Please remove this complaint from our record

Complaint: [redacted] I am rejecting this response because: was not my understanding of coverage when product was purchaseI'm cancelling this warranty Sincerely, [redacted]

Please contact our customer service department at [redacted] , so that we may assist you in cancelling your service contract Additionally, please remove this complaint from our record as this is a request and not a complaint

We were contacted by this customer, as we do not place any outbound calls This customer called us and purchased on 7/31/ This customer called in to cancel on 7/31/and claims we lied about the monthly payment and that we treated them unfairly I personally listened to the calls to our customer service department I did not find any rude treatment from our staff Actually, quite the contrary This customer called us stupid and cussed at us and then hung up As of 9/1/we understand that the customer is sending in the letter of intent to cancel and are currently processing the refund

I have attached notes from customer's file It clearly shows that she purchased of her own will on She dodged numerous calls to collect late payments There was no return communication until when she requested to be taken off auto bill to statements, which we accepted She again dodged numerous attempts to collect late payments We then received chargebacks for her payments on from the CC company, but we protested those AND WON The company that processes her payments for us also received a Revdex.com complaint from her, which was fraudulent Per the notes, we have reviewed all calls and there was never a request to cancel We honored her only request to go to statements Her account was finally cancelled due to non-payment after many failed attempts to collect late payments This consumer is clearly trying to work the system and give everyone a bad name because she made poor choices We are requesting this complaint be removed from our record as it is information and a form of libel We will take legal action if necessary

All statements on our advertisements are true and are intended to convey the importance of setting up protection before additional time/mileage on vehicles forces higher pricing due to higher risk categories While it is important to understand that there are other companies that may contact you, we will make sure to take you off our list so that you are not contacted by us again Please remove this complaint, as this complaint is only a matter of opinion

Complaint: [redacted] I am rejecting this response because: I prefer to have them follow instructions outlined in the attachment to this complaintThe business MUST follow the instructions as outlined in the attachmentShould business fail to adhere to the instructions outlined, further action will be pursued expeditiously.I do not want ANY further letters, phone calls, emails, etcfrom the business once this sensitive matter is resolved to My Satisfaction once an equitable REFUND is made Sincerely, [redacted]

I apologize This customer purchased on 7/31/and called to cancel on 8/31/ I entered the wrong cancellation call date by accident

Complaint: [redacted] I am rejecting this response because: I'm looking at the contract now, the message from the business, and what the dealership says needs to be doneI don't see where it says these items that need to be fixed are not coveredThe oil pan, transmission line, front axle, and oil pressure sensor don't degrade due to wear and tearI don't understand why they're not covering itIf they don't, I want my money back; I just sent them another monthly payment Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This is a scare tactic and is false advertising. On the attachment, notice the top left hand corner it says my car info, Official Business, and Penalty for Private Use. There is no return address or info that this is an advertisement. It also states in the middle of the page that it is a "final attempt to notify." I had not received anything previously from this company. There is no firm name in this document or address. It makes you think it is from the government or the dealership. I also believe the Securities and Exchange Commission will be very interested to review this material. It is A. False advertising , B. Scare Tactic, and C. disguised advertising as if it is something which absolutely requires a response. Please insure this company may no longer distribute this type of advertisement without it being fully labeled that it is ADVERTISING AND NOT "official business." It is an AD!!!!! They need to cease and desist! Sincerely, [redacted]

This consumer did call to cancel on 9/7/ We simply need her mileage to calculate the refund, as per her contract We are simply waiting on that to proceed No pressure necessary We are simply waiting on the correct information to complete her request