American Bag Company

Dear [redacted],

We are very sorry to have learned that you purchased a defective bag.  We understand your disappointment and do apologize for the inconvenience this must have caused you. However, we appreciate your call.

We are happy to send you 2 new bags in...

replacement of the defective bags you purchased. American Bag Company goes to great lengths to ensure that our products reach our customers in perfect condition but occasionally a few get through our inspections or get damaged in transit.

Please confirm that this is the shipping address me may send them to:

[redacted] 

Once you have confirmed your shipping address we will get them out to you right away. We hope that the replacements are well received and that you will continue to be a valued customer in the future. If you have any questions please feel free to contact our office at ###-###-####.

Best Regards,

The American Bag Team

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I accept this offer and the mailing address and telephone number is correct!

 

Thank you!

Regards,

[redacted]

I cannot read the e-mail that you have sent -- an error message keeps coming up -- please repair so I may read and respond

Regards,

Review: I ipurchased two of the copmanies large pleated bottom hot-cold bags.

We put our sandwiches and other foods in it and placed on top of the ice in the ice chest

The seams were not sealed properly, allowing ice cubes to get inside the bags and cause the food products placed in the bags to become soggy and un-consumable.

I would like to receive two bags that do not have problems with the seams not being sealed.

I went back to the store that these were purchased at and every bag they had on the rack were the same way.

The store told me that I would have to call the company to get an exchange, as the store that I purchased them from, did not have a re-order on file with them to obtain two GOOD and USABLE Bags

The customer service person told me that it was not her responsibility, as "SHE" did not make them. She also informed me that SHE was the SUPERVISOR and no one else was in charge of her.

When I asked her if she owned the company she told me no, and then said yes!Desired Settlement: I would like a replacement of two USUABLE bags!

Business

Response:

Dear [redacted],

We are very sorry to have learned that you purchased a defective bag. We understand your disappointment and do apologize for the inconvenience this must have caused you. However, we appreciate your call.

We are happy to send you 2 new bags in replacement of the defective bags you purchased. American Bag Company goes to great lengths to ensure that our products reach our customers in perfect condition but occasionally a few get through our inspections or get damaged in transit.

Please confirm that this is the shipping address me may send them to:

Once you have confirmed your shipping address we will get them out to you right away. We hope that the replacements are well received and that you will continue to be a valued customer in the future. If you have any questions please feel free to contact our office at ###-###-####.

Best Regards,

The American Bag Team

Consumer

Response:

I cannot read the e-mail that you have sent -- an error message keeps coming up -- please repair so I may read and respond

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I accept this offer and the mailing address and telephone number is correct!

Thank you!

Regards,