American Best Home Improvements Inc

This letter is a respond to a complaint id #***- 07/26/2016The complaint is from *** *** on *** *** *** *** ** ***We did the work according to manufactory method to nail roof on existing deck.All roofs are done on determination of the second story wall has metal flashing
underneath of the siding or brickThe insurance company didn't cover to replace the flashing and the standard method is to run unneath the flashing then nail the shingles on top of the flashing and seal nail head with silicone and that is exactly the way we performed this jobAt the customers request she didn't want to see nails on top of the flashing ,we installed shingles on top of the flashing with plastic roof cement It's pretty much standard to use silicone to cover nail head This job was done according to customer's request

Complaint: ***
I am rejecting this response because: On the shed there other type of material rather then wood was put onI check with Tuff Shed and they advised me they only use plywood, not the material used in the shedThis material will rott soon and it will be back to getting it fixed againI did not notice that till after I had spoken to Mr***The shed looks good but the material use to repair it was not the same as the shed hadRequest that material used in the shed be replace with the same material it was made withOther then that there is one window to the back bathroom which I belive the glass was reverseYou cannot look outside but you can look from the outside itThose two are the only issues left and if repaired everything else will be fine
Regards,
*** ***

To whom it may concern 09/14/This letter is in reference to the complain of Mr*** *** and enclosed is a letter he signed confirming that everything he had issues with was taken care ofThe job was complete to his satisfaction and was also paid for any and all damages that might of
happen to any of his lawn tools the enclosed letter also confirms that

Complaint: [redacted]
I am rejecting this response because:
Mac
I do not agree with this response. I made a contract with this company to
replace my to roof and all I want is what was promised to me. First of all, the mere mention of a "insurance
company didn't cover to replace", just further leads to believe that this is
some standard response given to anyone who has a complaint to this said
company. I did not use my insurance
company to pay for my roofIt was pay out of pocketI to make matters worse I
never received a receipt when I paid the last $3700. And as far as the roof I didn't agree to have
nails showing and the felt paper, I paid for that too and I'm feel that wasn't
even use tooI even call three separate roofing companies and come to take a
look at my house to give me their opinion on my roofEvery single one of them
agreed that roof was done poorly. I have
their names and numberAnd as far as the fact that I'm not allowed to mention
"personally identifiable information" is the only reason I'm not listing their
names hereBut I have them and I'm willing to give you said name
Regards,
[redacted]

IF THIS CUSTOMER CHOOSES TO HIRE ANOTHER CONTRACTOR TO REVIEW THE WORK THAT WAS DONE ,AMERICAN BEST WOULD LIKE THE OPPORTUNITY TO MEET WITH HER CONTRACTOR TO SEE THE ERRORS SHE CLAIMS WERE DONE .WE NEED A TIME AND DATE .WE ARE WILLING TO MAKE EVERY EFFORT TO RESOLVE THIS MATTER AS SOON AS POSSIBLE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I'm to ready move forward with this next step.  I'm fully prepared to hire a third party contractor to review together and come to understanding and resolve this matter. I just need to know who do I need to contact with time and date. I do call the company itself or do I still go through Revdex.com Company. I do this help in this resolve. I also need to know if a representative from Revdex.com will also be at this appointment because I don't need any trouble or misunderstanding at this meeting. I just want to make this clear, this is NOT me accepting this issue resolve. This is just the next step moving forward so we can reach a resolution. Revdex.com only has two options to continue. Accept or Reject.  So I simply choose accept.  Once again please let me know who do I need to speak with the time and date and the name of the contractor so when can set our new appointment. Thanks
Regards,
Henrietta Johnson

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I am so sorry but what [redacted] and Better Home Improvementwould not be having any of these issues if he had done the job correctly as stated in the contract...NHS did add in the contract bout the whple plumbing...

had to be done and NHS did pay to have BEtter HOMe Improvemnt to repair...and no its not NHS job to have gotten the permit for the plumbing to get done it was the contractor Better Home Improvement job...so in not doing that has led to the plumbing being horrible...yes I feel Better Home Improvement got paid to do the job and did not do it correctly and should be held responsible for what needs to be repaired again...and as for all the other repairs needing to be done to the house,Better Home Improvement and [redacted] has not attempted to try and contact me for any more repairs...yes the contract was for a year but I did attempt to contact NHS and Better Home Improvement for the final walk thru of the property but never happened due to noone answering or calling back...so no I feel Better Hme Improvement should be held responsible for what should hve been done the first time sorry...so nothing is being done by Better Home Improvement and [redacted]