American Blinds & Draperies, Inc.

Review: Ordered draperies. Have been given the run around, have called every day for the past three weeks - no return call. Need credit back!

On July 9th, [redacted] Restaurants placed an order with American Draperies and Blinds with a women named [redacted] (also known as [redacted] possibly out of the Haywood office). We paid $2734.50 on our visa for the fire rdant draperies. At the time of the order, we asked for an invoice and copy of receipt. We never received either . At time of order, we were told it would be 4-6 weeks until we receive the draperies.

On August 12, we contacted [redacted] at American Draperies and Blinds (www.americandrapery.com) to see the progress of our order. [redacted]'s response was that the draperies would be in by end of month. We then sent an email to the company asking what happened to the 4-6 week turnaround time that they originally promised. The email response was that the mill was having problems. At the end of August, still no draperies or even a phone call/email from the company.

Finally in September, we contacted American Draperies and Blinds once again and spoke with Yvette at the Haywood office. This time, we were told the factory burned down and fabric was no longer available. They never even apologized once we contacted them to ask about our order.

Since then, we have called on a daily basis and have spoken with [redacted] We have asked to speak with Mr. [redacted] (owner) or [redacted] (the manager). Every phone call, the response has been that they are leaving a message for them. No phone call has ever come. Today, I even asked if there was a [redacted] or Mr. [redacted].

We want a confirmation that our order (which we never received an order number to begin with), has been cancelled and we want a confirmation of our money being returned. We are a restaurant and needed these drapes as soon as possible. We cannot order from another company until we have a money back in our account. Desired Settlement: We just want a written confirmation and copy of the refund.

Business

Response:

Initial Business Response

The consumer disputed the charges weeks ago and our account was debited without any contest from us. They have not been reasonable in working with us. The fabric Mill burned to the ground (not our company) and we have no control. We offered for them to wait for more to be woven at another source, we offered replacement fabric and partial credit for the inconvenience etc... We consider the matter closed.

Review: The products took over three months to arrive. All correspondence had to be initiated by the customer. The product was not what was promised.

Order# XXXXXX. The correspondence was confused with another order. Any call back or email is done in such a way that they will not have to speak to the customer directly and answer for their mistakes. Products were ordered late May, then arrived in late August only to be the wrong color than what was promised. When a refund was requested by the customer, more credit card information was requested and a supervisor's approval and action was required. The customer service representative, [redacted] will not transfer the customer to speak directly to the customer on any condition. I have email records as well as voicemails regarding what was promised and when and how those promises were not kept.Desired Settlement: I would like a refund or at least partial refund for the three months that my money was tied up. I would like some concrete acknowledgement that there were mistakes on multiple levels and the way they handle their business needs to be improved.

Business

Response:

Business' Initial Response

This error occured after our shipping department found that the color of headrail ordered was backorder for several more weeks. They wanted to get our customers erved so they shipped alabaster headrails since the headrails are completely covered by the valances. They did not know that the customer had already declined the option of alabaster headrails.

We are taking back teh entire order for 100% credit. We did request a credit card # because we do not get that information on orders. It goes through a secure vendor. We also required that that we pick-up the merchandise. After prior attempts, the product was picked up today and the credit will be processed promptly.