American Body Works

I was rear ended, first the owner saw my vechile he said it should be totaledI was told by the receptionist that the insurance approved my 1/panel to be replacedI drove by days later and saw my truck outside covered in bondoWhen I questioned themI told that the damage wasn't as bad as they thought and they put it on a frame pullerI picked my truck up after they said the work was doneIt was absolutely ridiculous! Very poor quality of work! Huge gap under my taillight, body lines didn't match up, bottom of the 1/panel was flat, paint didn't match, lift gate was they replaced on my truck with one that was damaged so badly they had to Bondo it and moved my latches to try to get it to close properly and it still didn't, I had to slam it to it to close and it still didn't seal and wasn't water tightThe bumper that was put on my truck didn't even match up, the step pads didn't snap on properlyThere was also a noise from the rear end of my truck, the shop said they couldn't find the problemMy husband looked at it found that the noise was my driver's side rear shock and bracket and been damaged in the wreckI contacted the shop numerous times about the issues and was told I had to talk to the insurance company, the insurance company said I had to talk to the shopSo finally I 3way the shop with the insurance company on the phone and they were told that the issues had nothing further to do with the insurance and they needed to fix itFinally after arguing with the owner, he agreed to see my truckMy husband and I took my vechile to him and he kept apologizing about the poor quality of work and guaranteed it would be fixed to my satisfactionI left my truck with them for the work to fixed properlyI went to inspect my vechile after some repairs before paint and inquired about the lift gate and was told that he would try to have it replacedI also spoke with the owner, Pat about an email that his receptionist sent to my insurance company stating that I was harassing them and lying about the work on my vechileThe owner said he would also address the issueI picked my truck back up from the shopThe lift gate was never replaced, the lift gate still has to be slammed in order to closeThe Bondo work is better, but body lines still do not match upThe shock and bracket were never replacedMy husband picked up my vechile, while I was unavailable, and the work is still far from quality workWouldn't recommend this shop to anyone! Absolutely horrible and very unprofessional!!!!