American Camp Association

Complaint: [redacted] I am rejecting this response because: The order was not received in a timely fashion and it was extremely difficult to get th company to respond Sincerely, [redacted] ***

Customer requested cancellation on May 7th (after he was charged)Demanded a refund on May 9th (which was awarded to him)Emailed us again and even mentioned himself that it was an ITEM (not a box) that was the "make up" on May 10th.Was responded to verifying cancellation on May 13th.Again, the customer mentioned it was an item, not a box on May 13th.We confirmed that those who were expected to receive the next box would also receive the make up item on May 13th(We included the make up item in the following box for those who continued their subscriptionThis was made abundantly clear to anyone who accepted the offer) We never received a response at this point.On June 4th, we received an email from the customer and he was upset that he never received the box following his cancellation(Keep in mind, he demanded that we cancel and refund him - so he wasn't going to receive the product if he didn't pay for it)On June 6th, we reminded him and provided screen shots to clarify that he did in fact cancel his subscription and also refunded him for the charge.He was mistaken, even though he demanded a refund for the regular monthly charge, that he thought the refund was the "make up item" on June 6thAgain, reminded and showed him proof of him requesting the refund for the cancellation on June 6th.He accused Alpha Outpost of arguing with him and even said "I told you WHAT I THOUGHT happened period!" (He only THOUGHT he understood, but this was truly a misunderstanding on his part.)Customer personally felt that what we considered the make up item, wasn't enough for himThis customer cancelled his subscription even after we made it clear that he would not receive the following box, since he demanded the order be cancelled and refundedI can provide more proof but was only allowed uploads to the complaint responseIf there is any way I can provide the remaining screen shots and proof, please let me knowSo far, he has received a full refund and the subscription has been cancelledThe "make up item" would have been in the box that he cancelled but he was refunded

Complaint: ***
I am rejecting this response because: This is not true I was charged for the initial garbage box and then for the next box which was supposed to be better and make up for the garbage box I was charged twice I demanded a refund for the garbage box because that box was not worth the price even though all boxes are supposed to be worth well more than purchase price I thought the money they kept was for that next box which was supposed to make up for the garbage box I have only received one refund for a box that I never received They still have money for box they sent me which was hated by everyone and they admitted fault to everyone
Basically I was charge around TWICE which would be for TWO boxes
I received a ONE box and ONE refund
The ONE box I received was garbage and admitted failure by company I would like a box worthy of the money that I paid or my money back They can have these trash items back if they want
Sincerely,
*** ***

For [redacted] He only received one box from us, and only charged for one box. He canceled his subscription, and a refund was processed for him. That is the reason why he only received one box and charged only once. The second order wan't shipped out due to the refund that was processed for him. Let me know if you need any other information from me.

My old boss responded to his complaint. His order was placed and fulfilled. I placed the response, the tracking information, and order information for you. He received his products in a timely manner from our facility. Let me know if you need any other information from me.

Customer requested cancellation on May 7th (after he was charged)Demanded a refund on May 9th (which was awarded to him)Emailed us again and even mentioned himself that it was an ITEM (not a box) that was the "make up"...

on May 10th.Was responded to verifying cancellation on May 13th.Again, the customer mentioned it was an item, not a box on May 13th.We confirmed that those who were expected to receive the next box would also receive the make up item on May 13th. (We included the make up item in the following box for those who continued their subscription. This was made abundantly clear to anyone who accepted the offer)
We never received a response at this point.On June 4th, we received an email from the customer and he was upset that he never received the box following his cancellation. (Keep in mind, he demanded that we cancel and refund him - so he wasn't going to receive the product if he didn't pay for it)On June 6th, we reminded him and provided screen shots to clarify that he did in fact cancel his subscription and also refunded him for the charge.He was mistaken, even though he demanded a refund for the regular monthly charge, that he thought the refund was the "make up item" on June 6th. Again, reminded and showed him proof of him requesting the refund for the cancellation on June 6th.He accused Alpha Outpost of arguing with him and even said "I told you WHAT I THOUGHT happened period!" (He only THOUGHT he understood, but this was truly a misunderstanding on his part.)Customer personally felt that what we considered the make up item, wasn't enough for him. This customer cancelled his subscription even after we made it clear that he would not receive the following box, since he demanded the order be cancelled and refunded. I can provide more proof but was only allowed 4 uploads to the complaint response. If there is any way I can provide the remaining screen shots and proof, please let me know. So far, he has received a full refund and the subscription has been cancelled. The "make up item" would have been in the box that he cancelled but he was refunded.

Complaint: [redacted]
I am rejecting this response because:
The order was not received in a timely fashion and it was extremely difficult to get th company to respond 
Sincerely,
[redacted]