American Capital Contractors

Review: I purchased a [redacted] deal for two hours of residential cleaning to be provided by American Capital Cleaning. When the crew arrived on June 7, 2013, two people arrived with a broken vaccum. They spent the majority of the time trying to fix it, and the other time on the phone. They also argued with me about how many hours of service they were to provide. They said since there were two people it would be only one hour, when I specifically identified that I purchased a coupon for two hours - Voucher Number: [redacted], purchased on March 6, 2013. Nonetheless, they left after 45 minutes, with no vacumming, and didn't even move from the kitchen area in that time frame. Also the service they provided was inadequate, they used cleaning materials that left white powdery marks on my stove, which I have sent photos to **. [redacted]. I sought a refund from [redacted], but they said that I would need to seek a refund from American Capital. I have discussed and sent pictures to **. [redacted], [redacted], and **. [redacted] of American Capital on June 10. We had discussions that they would be issuing a coupon in the mail to make up for the bad experience. **. [redacted] specifcally explained there would be no durational limit on the coupon. It is now two weeks later and no coupon. I sent an email to **. [redacted] on 6/25/13, and she responded that she was going to mail the coupon that evening for one hour of service. Again, my original [redacted] deal was for two hours so that does not even equate to make up. It is dejavu of the cleaning crew coming in and arguing with me to provide only one hour of service.Desired Settlement: After the extreme delay in handling this matter and the unequatable offer of one hour of cleaning service, I am seeking a full refund of $79, the amount I paid for the Living Social deal. I do not want any services rendered from American Capital. I want a check mailed to me at [redacted] made out to [redacted].