To whom it may concern,We sent a technician to the on the home on 6/7/to verify the issue, it is a lead in the evaporator coil After reviewing the history, the refrigerant leaks identified during a service call in March, were repaired at that time and are not related to the refrigerant leak at the indoor coil The indoor coil falls under a Manufacturer Class Action Lawsuit ( [redacted] ) We have agreed to replace the coil at the reimbursement amount awarded in the lawsuit The new part came in today and we will be in contact with the customer for scheduling Thank you,Darius L***, COO
To whom it may concern,I spoke to the customer on 5/31/ We have agreed to credit back the $fee paid to expedite the parts order The part is expected to come in today and we intend on scheduling the repair once we have it in hand At this time the customer is satisfied with the resolution Thank you,Darius L [redacted] (COO - F.HFurr Plumbing, Heating and Air Conditioning Inc.)
To whom it may concern,I believe that the rejection is in error We are not only crediting the customer the $expedite fee but we are also crediting an additional $for the processing fee In summary, we are crediting a total of $which is $more than originally requested.Thank you,Darius L [redacted] (COO, F.HFurr Inc.)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I should have checked F H Furr's customer's service reviews before falling for their sales pitchthey promised I would be satisfied with their service and the system they recommendedI'm not satisfied with either!! if anyone reads my complaint F H Furr are crooks!!! and untrustworthy!! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] Good morningI've forwarded this complaint to our Customer Relations Manager (Freida W***), she or a member of her team should reach out to you in the next hoursIf you have not heard from them, feel free to email me direct at [email protected],Steven C**
To whom it may concern,I respectfully ask that the customer reach out to [redacted] and the extended warranty company as the system and warranty were both purchased from them F.HFurr has done everything possible to honor the contract and the extended warranty purchased through [redacted] *** Unfortunately we cannot submit the customers claim with the extended warranty company as the customer has not had preventative maintenance through Furr nor has the customer submitted proof of maintenance (if performed by another contractor) The extended warranty company will not approve the claim without such documentation The service issue has nothing to do with installation workmanship, it is a failed manufacturer partIf the customer submits proof of maintenance and the extended warranty accepts the claim, we will be more than happy to perform the repair Thank you, Darius L***, COO
To whom it may concern,We sent a technician to the on the home on 6/7/to verify the issue, it is a lead in the evaporator coil After reviewing the history, the refrigerant leaks identified during a service call in March, were repaired at that time and are not related to the refrigerant leak at the indoor coil The indoor coil falls under a Manufacturer Class Action Lawsuit ( [redacted] ) We have agreed to replace the coil at the reimbursement amount awarded in the lawsuit The new part came in today and we will be in contact with the customer for scheduling Thank you,Darius L***, COO
we have settled with customer and he has agreed to remove or settle complaint
To whom it may concern,I spoke to the customer on 5/31/ We have agreed to credit back the $fee paid to expedite the parts order The part is expected to come in today and we intend on scheduling the repair once we have it in hand At this time the customer is satisfied with the resolution Thank you,Darius L [redacted] (COO - F.HFurr Plumbing, Heating and Air Conditioning Inc.)
To whom it may concern,I believe that the rejection is in error We are not only crediting the customer the $expedite fee but we are also crediting an additional $for the processing fee In summary, we are crediting a total of $which is $more than originally requested.Thank you,Darius L [redacted] (COO, F.HFurr Inc.)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I should have checked F H Furr's customer's service reviews before falling for their sales pitchthey promised I would be satisfied with their service and the system they recommendedI'm not satisfied with either!! if anyone reads my complaint F H Furr are crooks!!! and untrustworthy!! Regards, [redacted]
I have spoken to customer and he agreed to withdraw the complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] Good morningI've forwarded this complaint to our Customer Relations Manager (Freida W***), she or a member of her team should reach out to you in the next hoursIf you have not heard from them, feel free to email me direct at [email protected],Steven C**
To whom it may concern,I respectfully ask that the customer reach out to [redacted] and the extended warranty company as the system and warranty were both purchased from them F.HFurr has done everything possible to honor the contract and the extended warranty purchased through [redacted] *** Unfortunately we cannot submit the customers claim with the extended warranty company as the customer has not had preventative maintenance through Furr nor has the customer submitted proof of maintenance (if performed by another contractor) The extended warranty company will not approve the claim without such documentation The service issue has nothing to do with installation workmanship, it is a failed manufacturer partIf the customer submits proof of maintenance and the extended warranty accepts the claim, we will be more than happy to perform the repair Thank you, Darius L***, COO