NEVER, NEVER, NEVER USE THIS SERVICE! IF YOU ARE FINE WITH HAVING YOUR GARAGE DOOR BROKEN FOR WHOLE WEEK, THEN OK YOU CAN USE THIS SERVICE Friday: I found the garage door brokenOne of the sensor got wet so it did not closeEven I was able to find it as a problemSo I assumed very easy fix Saturday: The technician stopped by and spent 10minutes, to diagnose exactly what I expectedThen charged dollars including the partThe receipt said minimum labor was dollars and par dollars, so it did not add up but I assumed it was due to the second service when he would come back and change it so I was fine with itHe said probably he will stop by on Monday, no later than Tuesday Wednesday: No call or no news from the technicianMy credit card was duly charged for dollars alreadyI called the company and the person told me that she need to talk to a "scheduling person", and would call me backI never got call back that dayIt was busy day so I forgot to call them back Thursday: I called them back, and they said someone will stop by tomorrow between and Friday: No one showed upI called them by 12:10PM, and was told that someone showed up but thought there was nobody so left my houseThey DID NOT try to reach meThey did not even call me to make sure I was at the houseI was looking at the window from my study through the whole time so I KNOW that nobody showed up Now, since I had to take half day off for this, I had to go to workThe company person said they could come back tomorrow (Saturday)I was not happy with thisThen the company person said I can keep the garage door open then the technician would show up and fix itI thought it could be potentially dangerous when no one was at home but followed their instruction, since I really needed to fix it before the weekend 5PM - I came back home and still no one showed upI called the company back, they said the technician had difficulty with "getting around", so they need to come back on MondayI reminded them they said Saturday before but they said now it's MondayNow, I was not sure they would show up on Monday! So I canceled their serviceSEE THEY CAN REIMBURSE MY CREDIT CARD CHARGE AS FAST AS THEY CHARGED IT WITHOUT ANY SERVICE!!!
NEVER, NEVER, NEVER USE THIS SERVICE! IF YOU ARE FINE WITH HAVING YOUR GARAGE DOOR BROKEN FOR WHOLE WEEK, THEN OK YOU CAN USE THIS SERVICE Friday: I found the garage door brokenOne of the sensor got wet so it did not closeEven I was able to find it as a problemSo I assumed very easy fix Saturday: The technician stopped by and spent 10minutes, to diagnose exactly what I expectedThen charged dollars including the partThe receipt said minimum labor was dollars and par dollars, so it did not add up but I assumed it was due to the second service when he would come back and change it so I was fine with itHe said probably he will stop by on Monday, no later than Tuesday Wednesday: No call or no news from the technicianMy credit card was duly charged for dollars alreadyI called the company and the person told me that she need to talk to a "scheduling person", and would call me backI never got call back that dayIt was busy day so I forgot to call them back Thursday: I called them back, and they said someone will stop by tomorrow between and Friday: No one showed upI called them by 12:10PM, and was told that someone showed up but thought there was nobody so left my houseThey DID NOT try to reach meThey did not even call me to make sure I was at the houseI was looking at the window from my study through the whole time so I KNOW that nobody showed up Now, since I had to take half day off for this, I had to go to workThe company person said they could come back tomorrow (Saturday)I was not happy with thisThen the company person said I can keep the garage door open then the technician would show up and fix itI thought it could be potentially dangerous when no one was at home but followed their instruction, since I really needed to fix it before the weekend 5PM - I came back home and still no one showed upI called the company back, they said the technician had difficulty with "getting around", so they need to come back on MondayI reminded them they said Saturday before but they said now it's MondayNow, I was not sure they would show up on Monday! So I canceled their serviceSEE THEY CAN REIMBURSE MY CREDIT CARD CHARGE AS FAST AS THEY CHARGED IT WITHOUT ANY SERVICE!!!