American Charter Financial Corp.

Thank you for bringing this matter to our attention. I was able to pull Ms. [redacted] account and see that we initially spoke with her on 8/16/16 regarding the issue that she was having with her pens. We advised Ms. [redacted] that we would email her a prepaid return label so she could return what she had...

left so we could have our quality department inspect them for defects. The prepaid return label was emailed to her that day which provided a tracking number of [redacted]. The package is schedulded for delivery on 8/22/16 which we will have them inspected and follow up with her providing her the outcome of the investigation. Again thank you for bringing this matter to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated several times previous, I was quoted a price initially and ultimately the price increased after said discount and furthermore customer assistance was anything but.
Regards,
[redacted]

[redacted],  We are sorry for the confusion, but we do not have an email.  Was this sent to customer care or to a person specifically.  Any information would be helpful in getting this resolved.   Thank you, National Pen

The pens were received back at our facility and were sent to our quality to determine the issue. It was determined that the batch that was sent out with this order was unfortunatley defective. The invoice for the pens was credited in full leaving a zero balance on the account. We appreciate that it was brought to our attention that the pens were faulty. Now that they have been logged of the defect we are able to be sure this doesn't happen in the future. The account has been closed as the customers requested. Again thank you for bringing this matter to our attention.