Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I paid for a cleaning and inspectionI NEVER saw [redacted] use the rods to clean, but I did leave the room for briefly to use the bathroomWhen ***'s wife came in from the truck, she took the rods and I questioned if he was going to use themHe said he already didI told him in the past, the chimney guy went up and down several times and he said you only need to do it onceI don't believe [redacted] was able to put together the rods and disassemble them and clean chimney in the brief amount of time I was gone, but I had to trust him on itAlthough I had a bad feeling he was ripping me offI then inquired about an inspection and he told me I only paid for a cleaningI read the groupon and he got very defensive and asked me " Are you trying to tell me how to do my job? I told you its safe"My year old daughter was upstairs and heard the whole conversationI told him I didn't know his job and that's why I hired him and then told him that in the past, they inspected downstairs, the roof and the basementHe asked what type of heat I had and I told him gasHe said you don't need an inspection if you have gas heatI spoke to my bank about stopping payment on my check and they recommended waiting for it to clearI then called [redacted] to tell him I wasn't satisfied and he shouted "Are [redacted] kidding me?" I called him on HIS abusive language and he said I came out and did the job and hung up on meHe wasn't professionalI was NEVER abusiveI feel he took advantage of me and I want my money back! As you can see from receipt (attached) NO inspection was done! I don't feel it's ok to be abusiveThat's why I am complaining about ***! He was angry and defensive when I simply asked about inspecting the safety of my chimney and he used the F bomb on me on the phoneHE is abusive and unprofessionalNot me! Regards, [redacted]
***: [redacted] and his assistant clean my chimney twice a season - the rod part of the cleaning is quick because of how they work togetherIt's too bad you weren't present to see it - I think you would have been impressedI am when I watch themBut that aside - in light of the unfortunate interaction between you, we will issue a refund to you this week[redacted] American Chimney Pros Office
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I paid for a cleaning and inspectionI NEVER saw [redacted] use the rods to clean, but I did leave the room for briefly to use the bathroomWhen ***'s wife came in from the truck, she took the rods and I questioned if he was going to use themHe said he already didI told him in the past, the chimney guy went up and down several times and he said you only need to do it onceI don't believe [redacted] was able to put together the rods and disassemble them and clean chimney in the brief amount of time I was gone, but I had to trust him on itAlthough I had a bad feeling he was ripping me offI then inquired about an inspection and he told me I only paid for a cleaningI read the groupon and he got very defensive and asked me " Are you trying to tell me how to do my job? I told you its safe"My year old daughter was upstairs and heard the whole conversationI told him I didn't know his job and that's why I hired him and then told him that in the past, they inspected downstairs, the roof and the basementHe asked what type of heat I had and I told him gasHe said you don't need an inspection if you have gas heatI spoke to my bank about stopping payment on my check and they recommended waiting for it to clearI then called [redacted] to tell him I wasn't satisfied and he shouted "Are [redacted] kidding me?" I called him on HIS abusive language and he said I came out and did the job and hung up on meHe wasn't professionalI was NEVER abusiveI feel he took advantage of me and I want my money back! As you can see from receipt (attached) NO inspection was done! I don't feel it's ok to be abusiveThat's why I am complaining about ***! He was angry and defensive when I simply asked about inspecting the safety of my chimney and he used the F bomb on me on the phoneHE is abusive and unprofessionalNot me! Regards, [redacted]
***: [redacted] and his assistant clean my chimney twice a season - the rod part of the cleaning is quick because of how they work togetherIt's too bad you weren't present to see it - I think you would have been impressedI am when I watch themBut that aside - in light of the unfortunate interaction between you, we will issue a refund to you this week[redacted] American Chimney Pros Office