***, The only item I see missing was an apologyI have enclosed a copy of the apology I provided him, but he confirmed that we did not do the same. I assumed that I had resolved the dispute when I sent my response. I even explained my response to the Revdex.com to him and provided him a copy We processed over 6,claims for Vail Resorts, Incover the last ski season. His claim was handled promptly and approved in less than days after receipt. His payment took approximately days to be received. I believe that this is timely as the industry standard for such reimbursements is approximately weeks. As detailed in my response, we American Claims Management, Inchas no control over funding issues or delays in payment once it is approved on our end. If you need something more specific, please advise. I am available to discuss further. Best regards, *** ***Commercial Claims Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 10, 2015 Re: Revdex.com Complaint – ID #: [redacted] Insured: [redacted] ACM claim number: [redacted] Dear Revdex.com, American Claims Management, Inc (“ACM”) is the third party claims administrator for Everest National Insurance Company...
regarding the above-mentioned claim. On March 9, 2015, [redacted] filed a claim for damages caused to his vehicle as a result of an alleged hit and run accident that occurred earlier the same day. An adjuster was immediately assigned and contact with [redacted] was made on March 10, 2015, his statement confirming the facts of loss was immediately secured, a vehicle rental reservation was set up for [redacted] and an independent appraisal company was assigned to inspect and write an estimate of repairs on the damaged vehicle. The independent appraisal company that was assigned contacted [redacted] and scheduled an appointment for the inspection of the vehicle on March 17, 2015. The estimate and photographs of the damage were provided to us on March 18, 2015 and on March 20, 2015 the estimate amount was approved and payment was issued to the repair facility and [redacted]. [redacted]’ calls were returned promptly and he was kept informed during the entire claims process that lasted 11 days. Our handling of this matter has concluded, as there are no pending matters associated with this claim. If you should have any questions or concerns, please contact the undersigned at the number or e-mail listed below. Sincerely, [redacted] Claims Supervisor American Claims Management [redacted] Phone: [redacted] Fax: [redacted]
[redacted]Refund Amt : $549.00 USDACM Claim No. : [redacted]
Dear [redacted] American Claims Management, Inc. ("ACM") is the third party claims administrator for Acceptance Indemnity Insurance Company, an insurer for the above-mentioned Ski Pass Insurance program. On January 16, 2015, [redacted] filed a claim seeking reimbursement for her ski pass. ACM is a claims administrator and does not sell the product or insure the associated risk. Once we obtain the claim information, we confirm the product, applicable coverage and the current pass usage with our clients. After we confirmed this information, we contacted [redacted] on January 27, 2015 and provided her the applicable documents to complete her claim. On January 30, 2015, Ms. [redacted] confirmed that her physician is completing the form and will have it back to us shortly. We confirmed that we would process her claim immediately once the form was completed. We did clarify that the refund amount was $549, not $569 as detailed in the provided complaint. The $20 is not refundable as it was the purchase price of the applicable insurance. Ms. [redacted] was amicable and we believe that we will resolve this issue without further dispute. If you should have any questions or concerns, please contact the undersigned at the number listed below. Very truly yours, American Claims Management, Inc. [redacted]Commercial Claims SupervisorAmerican Claims Management, Inc. P.O. Box 9060, Carlsbad, CA 92018-9060 TEL 760.827.4893TOLL 888.799.2919 | FAX 877.895.[redacted]@acmclaims.com | ACMclaims.com
Revdex.com, San Diego Orange & Imperial Counties 4747 Viewridge Avenue, Ste. 200 San Diego, CA. 92123Regarding: Our insured; [redacted]Address; [redacted] Our Claim; [redacted] Your Ref#; [redacted] Attention: [redacted]Thank...
you for your inquiry as to the status of this claim with American Claims Management. We regret when our customers are not satisfied with the level of services rendered as we are constantly reviewing our efforts to try and improve on our daily performance.As of July 15", the investigation of our claim with the insured was complete and a settlement check was issued. File documentation indicates that on July 15", the customer was called with information on the details of the settlement and a letter was sent to confirm those details. Our check number [redacted] was issued at that time.On August 21", the customer contacted employee [redacted] to advise the roof had been repaired but then continued to leak. [redacted] was unaware of the continued roof leak and offered to pay for a tarp over the roof. It is unclear if the insured will be moving forward with a tarp for the roof. She also explained that the $2300.00 in recoverable depreciation could be paid before the work is actually done, if he submits a signed contract for the repairs.[redacted] has requested a field re-inspection of the property and a new adjuster will contact [redacted] to schedule this. We will stay in regular contact with [redacted] as we work through his concerns and settle his claim.Should you have any more questions regarding the status of this claim, please feel free to contact me directly at [redacted].Sincerely,[redacted] Supervisor, PropertyAmerican Claims Management[redacted]
Good Afternoon. Upon receipt of this inquiry, immediate contact was made with our customer. During our conversation with him we requested that he provide us with the documents referenced in the inquiry. He has since provided us with the documentation via email and we have begun our...
review for release of the funds in question. We will continue to be in contact with him until such time his needs are met, final payments have been issued, and the file has reached a satisfactory conclusion. If the Revdex.com should have any questions or concerns, please contact the undersigned at the number or email below. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am unsatisfied with their response because although the unit showed no signs of water damage, there were 2 clear indications that both inspector and I found alarming. First indicator was the unit was freshly cleaned. Second indicator was that inspector was asked to check out the roof to see any issues above and unit manager DENIED access to the roof. This leads me to believe that there must have been a faulty roof issue where water dripped down into my excuse expensive mattress!!! The inspector was clearly NOT HAPPy that he could not inspect the unit from top to bottom. That is his job and he was denied access to what I believe a roof issue!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Complaint Detail / ProblemComplaint Type:Contract IssuesselectProblem:Problem getting insurance to fix my carTranslate Desired Resolution / OutcomeDesired Resolution:RepairselectDesired Outcome:I have been trying to get my car repaired through this company for months now. They lied and stated that they mailed a check to my auto repair shop and they never did
Regards,
[redacted]
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim. Mr. [redacted] reported his date of loss as 9/29/2014 on 9/29/2024. He indicated there was mold on some of his belongings. The...
adjuster called and left him a message on 9/30/2014. She did speak to him on 9/30/2014 and advised that mold was not covered under the policy. She asked him to send photos of the damaged items so she could determine if it was water damage. The ExtraSpace site filed an incident report which indicated they inspected the unit and found no signs of water intrusion. Mr. [redacted] provided photos which were reviewed by the adjuster and showed no signs of water damage. Mr. [redacted] was advised via email on 10/24/2024 that there was no coverage for mold under the policy.
If you have any questions or require any additional information, please feel free to contact me.
Thank you.
[redacted] CPCU, AIC, ARM, ARM-P
Vice President, Claims
8390 E. Crescent Parkway, Suite 200 | Greenwood Village, CO 80111
| D 303.834-4516 |F 877.248.7544 | C 303.888.0697 [email protected]
www.onpointunderwriting.com
Engaged professionals create on-point solutions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I cannot find a single contractor to do all the work required, before they'll release the hold. Due to different types of damage, we'll need a the roofer for the roof leak, a dry wall person to repair drywall, painters to refinish and paint, and a windows person to replace the seals. They are requesting a single signed contract for all the work before they'll release the held funds. Furthermore, I've already had to spend funds for the jack boot replacements and repairing the job that the initial contractor performed and screwed up. Additionally, we received a letter informing us that if we didn't have all the work completed, have receipts, and provide photos of completed work by Sep. 21, 2015, that they would not be able to renew out home insurance for the next year. There is no way we'll be able to get all this work completed in a week and a half, and they know it because it took them a month just to get us the estimate from the field agent. They are essentially forcing us to go to another home insurance company, while finding reasons to not release the claim hold.
Regards,
[redacted]
May 31, 2017 Revdex.com 4747 Viewridge Ave, #200 San Diego, CA 92123-1688 Re: Revdex.com Complaint ID #: [redacted] Insured: [redacted] ACM Claim Number: [redacted] Dear Ms. [redacted], Please allow this to serve as a response to your follow up correspondence that is dated May 25, 2017. American Claims Management, Inc. (“ACM”) is the third-party administrator for [redacted] National Insurance Company (“[redacted]”) regarding the above-mentioned claim. As noted in the correspondence, the consumer is indicating her claim is still not resolved. We have reviewed this matter and verified that payment in the amount of $1,715.22 has been issued to Ms. [redacted]’s body shop of choice, J & B Auto Body. Upon receipt of this correspondence, the supervisor attempted to contact Ms. [redacted] and left a message to discuss any outstanding issues or concerns she may have related to this loss. We certainly regret any inconvenience the consumer may have experienced. However, we feel that our handling of this matter was appropriate and timely and resolved in accordance with California Insurance law. Our handling of this matter has concluded, as there are no pending matters associated with this claim. Please let us know if you have any questions or require further information. Sincerely,
[redacted]
Tell us why here...
Ms [redacted] Revdex.com, San Diego Orange & Imperial Counties 4747 Viewridge Avenue, Ste. 200 San Diego, CA. 92123Regarding: Our insured: [redacted]Address: [redacted], [redacted] Our Claim: [redacted] Your Ref #: 10781916Ms. Passick,Thank you for your inquiry as to the status of this claim with American Claims Management. We regret when our customers are not satisfied with the level of services rendered and we are constantly reviewing our efforts to improve on our daily performance.On September 16, 2015 we contacted [redacted] to discuss this claim. During the conversation we identified his specific concerns and were able to negotiate a financial settlement. It is our understanding, based on an email received from [redacted], that he is satisfied with the settlement and will be moving forward with is repairs. On September 17, 2015 the final settlement check was mailed to [redacted].Should you have any more questions regarding the status of this claim, please feel free to contact me directly at [redacted] [redacted].
Revdex.com 4747 Viewridge Ave, #200 San Diego, CA 92123-1688 Re: Revdex.com Complaint ID #: [redacted] ACM Claim Number: [redacted] Dear Ms. [redacted], Please allow this to serve as a response to your correspondence that is dated April 29, 2017. American Claims...
Management, Inc. (“ACM”) is the third-party administrator for [redacted] National Insurance Company (“[redacted]”) regarding the above-mentioned claim. As noted in the correspondence, the consumer is seeking resolution of her first party Collision claim related to this matter. We have reviewed this matter closely and have provided a brief timeline of events for your review below: On February 16, 2017, the consumer reported that her vehicle was struck while parked and unoccupied by an unknown party. At that time, a claim was generated and an adjuster was assigned to investigate coverage and the facts of the accident. On February 17, 2017, the adjuster attempted to contact the consumer by phone but was unable to reach her. An independent appraiser was also assigned to inspect the damage to the consumer’s vehicle. On February 21, 2017, the adjuster left a message for the consumer to discuss the claim. On February 22, 2017, the adjuster contacted the consumer and secured her version of the loss. The independent appraiser was instructed to inspect the vehicle at the consumer’s residence, per her request. On March 3, 2017, the adjuster contacted the consumer and left a message regarding the repair estimate and requested information for her repair facility. On March 9, 2017, the adjuster received a voice message from the consumer to discuss her claim. The adjuster returned the consumer’s call but was unable to reach her. The adjuster left a message for a return call. On March 13, 2017, a Supervisor received a voice message from the consumer regarding her claim. The supervisor called the consumer back and was able to discuss her claim. The supervisor went over the repair estimate and process. The consumer advised she would call back with her repair facility information. On March 24, 2017, the consumer called the adjuster to discuss the repairs of her vehicle. During that conversation, the consumer indicated that she might want to use Pacific Elite for the repairs. The consumer indicated she would call back to confirm. On April 11, 2017, the adjuster called the consumer to verify her intentions regarding her claim. The consumer indicated that she did not have money for her deductible and would call back in a “few weeks.” On May 2, 2017, the adjuster contacted the consumer and she provided information for her new repair facility. At that time, the adjuster contacted the facility, provided them with a copy of the repair estimate and issued payment to resolve this matter. We certainly regret any inconvenience the consumer may have experienced. However, we feel that our handling of this matter was appropriate and timely and resolved in accordance with California Insurance law. The handling adjuster resolved this matter once she was able to secure the repair facility information from the consumer. Our handling of this matter has concluded, as there are no pending matters associated with this claim. Please let us know if you have any questions or require further information. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I agree that I received payment on March 16th. So that part of their response is accurate and I am satisfied that the check was for the correct amount.. My complaint is not resolved in full because their response is carefully worded to avoid admitting that they did anything incorrectly. For example, when I filed the claim, I was told in writing that I would hear from someone within 5 days. I did not hear from anyone. Eventually, I had to make several calls to track someone down. Why should I have to do this? No apologies, no explanation. I firmly believe if I had not called, the claim would not have processed.Then they requested a death certificate, which I sent on Jan 29th. It is a straightforward claim. Why did it take a month and a half to process? Why did I have to keep contacting them (sometimes with no response, other times with false statements.) Why was I told on March 2 the check would be mailed on March 2 or March 3 when, in fact, the check was not even printed until March 11? I find their written response to be highly misleading and am disappointed that they pretend there was absolutely no issue with processing my claim and have never apologized for wasting my time or for their poor communications.
Regards,
[redacted]
Dear [redacted]: I am writing in response to the letter dated 9/8/2016 sent to American Claims Management regarding the above captioned complaint’s rebuttal to our response to her initial complaint. As you will recall, complainant leases Extra Space storage [redacted]. A report of mold on a mattress stored in the unit was received on 7/20/2016. There was a policy in place at the time of the loss with a limit of $10,000.00. The tenant, as well as the site manager indicated no evidence of water intrusion. In addition, we assigned an independent adjuster to inspect the unit and he opined no evidence of water intrusion as well. A coverage declination was issued on 8/5/2016. I direct you to the Certificate of Storage Insurance policy which states in part: PERILS INSURED AGAINST: We cover direct loss to property insured by the following perils, except as otherwise excluded but limited to the amount of insurance.Fire or Lightning j) Falling objects, provided the exterior of the building containing theWindstorm or Hail property is first damaged by such falling objectsExplosion or Sonic Boom k) Weight of Ice, Snow or SleetStrikes, Riot or Civil Commotion l) Collapse of Buildings containing the property insured, other than by Aircraft, Self-propelled Missiles or Spacecraft earthquakeVehicles m) Water Damage except as excluded under Paragraphs (b) and (c)Smoke “Exclusions”Landslide, including sink hole collapse n) Flood, surface water, waves, tides, tidal waves, overflow of any body of Vandalism or Malicious Mischief water, or their spray, all whether driven by wind or not EXCLUSIONS: We do not insure:b) Against loss or damage caused by or resulting from wear and tear, gradual deterioration, maintenance, inherent vice, latent defect, moths, insects, rodents, vermin, mold, mildew, wet or dry rot, atmospheric condition and /or changes in temperature, delay, loss of use or loss of market. The complainant is correct that the independent adjuster was denied access to the roof by the site manager. However, he indicated based on his inspection of the unit that there was no evidence of water intrusion. We have asked that the independent adjuster go back out to the site to inspect the roof (we have secured permission to access from the district manager) to determine if the damages could have resulted from water intrusion. If it is determined that water intrusion occurred, coverage will be afforded. If the independent adjuster finds no evidence of water intrusion through the roof, the declination will remain. Please advise if you require any additional information regarding this claim or the coverage provided by Occidental Fire & Casualty Company of North Carolina.
Dear Ms. [redacted]: I am writing in response to your letter sent to American Claims Management regarding the above captioned complaint. American Claims Management is the claims administrator for the Extra Space Storage Customer Protection Plan program claims. Please find attached a copy of...
the master policy. Complainant leased Extra Space storage unit [redacted] at [redacted]. A report of mold damage from water intrusion was made on 10/21/2016. There was a policy in place at the time of the loss with a limit of $10,000.00. The claim was accepted and an acknowledgement letter was sent on 10/26/2016. On 11/23/2016 we sent he tenant a personal property inventory form to be completed. The form was completed, returned, processed and the claim was settled and paid on 12/13/2016 for the covered water damage. In addition to the damage from water, the tenant also claimed separate damages from rodents to her personal property. This is not covered under the policy and falls specifically under the exclusions. The damage from rodents was denied on 11/22/2016. I direct you to the Certificate of Storage Insurance policy which states in part: PERILS INSURED AGAINST: We cover direct loss to property insured by the following perils, except as otherwise excluded but limited to the amount of insurance.Fire or Lightning j) Falling objects, provided the exterior of the building containing theWindstorm or Hail property is first damaged by such falling objectsExplosion or Sonic Boom k) Weight of Ice, Snow or SleetStrikes, Riot or Civil Commotion l) Collapse of Buildings containing the property insured, other than by Aircraft, Self-propelled Missiles or Spacecraft earthquakeVehicles m) Water Damage except as excluded under Paragraphs (b) and (c)Smoke “Exclusions”Landslide, including sink hole collapse n) Flood, surface water, waves, tides, tidal waves, overflow of any body of Vandalism or Malicious Mischief water, or their spray, all whether driven by wind or not EXCLUSIONS: We do not insure:b) Against loss or damage caused by or resulting from wear and tear, gradual deterioration, maintenance, inherent vice, latent defect, moths, insects, rodents, vermin, mold, mildew, wet or dry rot, atmospheric condition and /or changes in temperature, delay, loss of use or loss of market.Please advise if you require any additional information regarding this claim or the coverage provided by Occidental Fire & Casualty Company of North Carolina. This document, and any attachments, may contain non-public personal information and should be held Sincerely,
[redacted], CPCU, AIC, ARM, ARM-PVice President, Claims
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim, [redacted]. Mr. [redacted] filed his claim on 10/27/2014 indicating mold on his items stored in unit, located at [redacted]. We...
contacted Mr. [redacted] and the site to determine the cause of the mold. Initial indication from the site was there was no water intrusion. Mold is excluded under the insurance policy. Coverage declination was sent to the insured on November 6, 2014. Mr. [redacted] disputed the declination. We attempted to have an Independent Adjuster inspect the unit but the tenant had moved out and the unit had been re-rented. We received photos from the tenant in mid November and based on the photos accepted the claim. The claim was paid at ACV at the policy limit on 11/14/2014. If you have any questions or would like additional information, please feel free to contact me. Thank you. [redacted] CPCU, AIC, ARM, ARM-PVice President, Claims8390 E. Crescent Parkway, Suite 200 | Greenwood Village, CO 80111 | D 303.834-4516 |F 877.248.7544 | C 303.888.0697MSeifert@onpointu...⇄ professionals create on-point solutions. Please note new telephone number 303 834-4516
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim. Mr. [redacted]’s loss occurred on 9/5/2014, the claim was received on 9/8/2014, the adjuster spoke with Mr. [redacted] on 9/9/2014, investigation...
was completed on 9/9/2014, and Personal Property Inventory Form was emailed to him on 9/9/2014. We received a call from him on 9/12/2014 indicating he had faxed the completed form to us. We could not locate. He then scanned and emailed the PPIF on 9/16/2014, we processed and issued check for the amount of his limit on the policy on 9/19/2014.
Please feel free to contact me with any additional questions.
Thank you.
[redacted], CPCU, AIC, ARM, ARM-P
Vice President, Claims
8390 E. Crescent Parkway, Suite 200 | Greenwood Village, CO 80111
| D 303.834-4516 |F 877.248.7544 | C 303.888.0697
[redacted]@onpointunderwriting.com
www.onpointunderwriting.com
Engaged professionals create on-point solutions.
Please note new telephone number 303 834-4516
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim. Mr. [redacted]’s loss occurred on 9/5/2014, the claim was received on 9/8/2014, the adjuster spoke with Mr. [redacted] on 9/9/2014, investigation was completed on 9/9/2014, and Personal Property Inventory Form was emailed to him on 9/9/2014. We received a call from him on 9/12/2014 indicating he had faxed the completed form to us. We could not locate. He then scanned and emailed the PPIF on 9/16/2014, we processed and issued check for the amount of his limit on the policy on 9/19/2014.
Please feel free to contact me with any additional questions.
Thank you.
Maureen P. Seifert, CPCU, AIC, ARM, ARM-P
Vice President, Claims
8390 E. Crescent Parkway, Suite 200 | Greenwood Village, CO 80111
| D 303.834-4516 |F 877.248.7544 | C 303.888.0697 [email protected]
www.onpointunderwriting.com
Engaged professionals create on-point solutions.
***, The only item I see missing was an apologyI have enclosed a copy of the apology I provided him, but he confirmed that we did not do the same. I assumed that I had resolved the dispute when I sent my response. I even explained my response to the Revdex.com to him and provided him a copy We processed over 6,claims for Vail Resorts, Incover the last ski season. His claim was handled promptly and approved in less than days after receipt. His payment took approximately days to be received. I believe that this is timely as the industry standard for such reimbursements is approximately weeks. As detailed in my response, we American Claims Management, Inchas no control over funding issues or delays in payment once it is approved on our end. If you need something more specific, please advise. I am available to discuss further. Best regards, *** ***Commercial Claims Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 10, 2015 Re: Revdex.com Complaint – ID #: [redacted] Insured: [redacted] ACM claim number: [redacted] Dear Revdex.com, American Claims Management, Inc (“ACM”) is the third party claims administrator for Everest National Insurance Company...
regarding the above-mentioned claim. On March 9, 2015, [redacted] filed a claim for damages caused to his vehicle as a result of an alleged hit and run accident that occurred earlier the same day. An adjuster was immediately assigned and contact with [redacted] was made on March 10, 2015, his statement confirming the facts of loss was immediately secured, a vehicle rental reservation was set up for [redacted] and an independent appraisal company was assigned to inspect and write an estimate of repairs on the damaged vehicle. The independent appraisal company that was assigned contacted [redacted] and scheduled an appointment for the inspection of the vehicle on March 17, 2015. The estimate and photographs of the damage were provided to us on March 18, 2015 and on March 20, 2015 the estimate amount was approved and payment was issued to the repair facility and [redacted]. [redacted]’ calls were returned promptly and he was kept informed during the entire claims process that lasted 11 days. Our handling of this matter has concluded, as there are no pending matters associated with this claim. If you should have any questions or concerns, please contact the undersigned at the number or e-mail listed below. Sincerely, [redacted] Claims Supervisor American Claims Management [redacted] Phone: [redacted] Fax: [redacted]
Re: Revdex.com Complaint – ID: [redacted] Guest : [redacted]Ski Pass Product : Epic Local AdultSki Pass No. * ...
[redacted]Refund Amt : $549.00 USDACM Claim No. : [redacted]
Dear [redacted] American Claims Management, Inc. ("ACM") is the third party claims administrator for Acceptance Indemnity Insurance Company, an insurer for the above-mentioned Ski Pass Insurance program. On January 16, 2015, [redacted] filed a claim seeking reimbursement for her ski pass. ACM is a claims administrator and does not sell the product or insure the associated risk. Once we obtain the claim information, we confirm the product, applicable coverage and the current pass usage with our clients. After we confirmed this information, we contacted [redacted] on January 27, 2015 and provided her the applicable documents to complete her claim. On January 30, 2015, Ms. [redacted] confirmed that her physician is completing the form and will have it back to us shortly. We confirmed that we would process her claim immediately once the form was completed. We did clarify that the refund amount was $549, not $569 as detailed in the provided complaint. The $20 is not refundable as it was the purchase price of the applicable insurance. Ms. [redacted] was amicable and we believe that we will resolve this issue without further dispute. If you should have any questions or concerns, please contact the undersigned at the number listed below. Very truly yours, American Claims Management, Inc. [redacted]Commercial Claims SupervisorAmerican Claims Management, Inc. P.O. Box 9060, Carlsbad, CA 92018-9060 TEL 760.827.4893TOLL 888.799.2919 | FAX 877.895.[redacted]@acmclaims.com | ACMclaims.com
Revdex.com, San Diego Orange & Imperial Counties 4747 Viewridge Avenue, Ste. 200 San Diego, CA. 92123Regarding: Our insured; [redacted]Address; [redacted] Our Claim; [redacted] Your Ref#; [redacted] Attention: [redacted]Thank...
you for your inquiry as to the status of this claim with American Claims Management. We regret when our customers are not satisfied with the level of services rendered as we are constantly reviewing our efforts to try and improve on our daily performance.As of July 15", the investigation of our claim with the insured was complete and a settlement check was issued. File documentation indicates that on July 15", the customer was called with information on the details of the settlement and a letter was sent to confirm those details. Our check number [redacted] was issued at that time.On August 21", the customer contacted employee [redacted] to advise the roof had been repaired but then continued to leak. [redacted] was unaware of the continued roof leak and offered to pay for a tarp over the roof. It is unclear if the insured will be moving forward with a tarp for the roof. She also explained that the $2300.00 in recoverable depreciation could be paid before the work is actually done, if he submits a signed contract for the repairs.[redacted] has requested a field re-inspection of the property and a new adjuster will contact [redacted] to schedule this. We will stay in regular contact with [redacted] as we work through his concerns and settle his claim.Should you have any more questions regarding the status of this claim, please feel free to contact me directly at [redacted].Sincerely,[redacted] Supervisor, PropertyAmerican Claims Management[redacted]
Good Afternoon. Upon receipt of this inquiry, immediate contact was made with our customer. During our conversation with him we requested that he provide us with the documents referenced in the inquiry. He has since provided us with the documentation via email and we have begun our...
review for release of the funds in question. We will continue to be in contact with him until such time his needs are met, final payments have been issued, and the file has reached a satisfactory conclusion. If the Revdex.com should have any questions or concerns, please contact the undersigned at the number or email below. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am unsatisfied with their response because although the unit showed no signs of water damage, there were 2 clear indications that both inspector and I found alarming. First indicator was the unit was freshly cleaned. Second indicator was that inspector was asked to check out the roof to see any issues above and unit manager DENIED access to the roof. This leads me to believe that there must have been a faulty roof issue where water dripped down into my excuse expensive mattress!!! The inspector was clearly NOT HAPPy that he could not inspect the unit from top to bottom. That is his job and he was denied access to what I believe a roof issue!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Complaint Detail / ProblemComplaint Type:Contract IssuesselectProblem:Problem getting insurance to fix my carTranslate Desired Resolution / OutcomeDesired Resolution:RepairselectDesired Outcome:I have been trying to get my car repaired through this company for months now. They lied and stated that they mailed a check to my auto repair shop and they never did
Regards,
[redacted]
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim. Mr. [redacted] reported his date of loss as 9/29/2014 on 9/29/2024. He indicated there was mold on some of his belongings. The...
adjuster called and left him a message on 9/30/2014. She did speak to him on 9/30/2014 and advised that mold was not covered under the policy. She asked him to send photos of the damaged items so she could determine if it was water damage. The ExtraSpace site filed an incident report which indicated they inspected the unit and found no signs of water intrusion. Mr. [redacted] provided photos which were reviewed by the adjuster and showed no signs of water damage. Mr. [redacted] was advised via email on 10/24/2024 that there was no coverage for mold under the policy.
If you have any questions or require any additional information, please feel free to contact me.
Thank you.
[redacted] CPCU, AIC, ARM, ARM-P
Vice President, Claims
8390 E. Crescent Parkway, Suite 200 | Greenwood Village, CO 80111
| D 303.834-4516 |F 877.248.7544 | C 303.888.0697
[email protected]
www.onpointunderwriting.com
Engaged professionals create on-point solutions.
Please note new telephone number 303 834-4516
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I cannot find a single contractor to do all the work required, before they'll release the hold. Due to different types of damage, we'll need a the roofer for the roof leak, a dry wall person to repair drywall, painters to refinish and paint, and a windows person to replace the seals. They are requesting a single signed contract for all the work before they'll release the held funds. Furthermore, I've already had to spend funds for the jack boot replacements and repairing the job that the initial contractor performed and screwed up. Additionally, we received a letter informing us that if we didn't have all the work completed, have receipts, and provide photos of completed work by Sep. 21, 2015, that they would not be able to renew out home insurance for the next year. There is no way we'll be able to get all this work completed in a week and a half, and they know it because it took them a month just to get us the estimate from the field agent. They are essentially forcing us to go to another home insurance company, while finding reasons to not release the claim hold.
Regards,
[redacted]
May 31, 2017 Revdex.com 4747 Viewridge Ave, #200 San Diego, CA 92123-1688 Re: Revdex.com Complaint ID #: [redacted] Insured: [redacted] ACM Claim Number: [redacted] Dear Ms. [redacted], Please allow this to serve as a response to your follow up correspondence that is dated May 25, 2017. American Claims Management, Inc. (“ACM”) is the third-party administrator for [redacted] National Insurance Company (“[redacted]”) regarding the above-mentioned claim. As noted in the correspondence, the consumer is indicating her claim is still not resolved. We have reviewed this matter and verified that payment in the amount of $1,715.22 has been issued to Ms. [redacted]’s body shop of choice, J & B Auto Body. Upon receipt of this correspondence, the supervisor attempted to contact Ms. [redacted] and left a message to discuss any outstanding issues or concerns she may have related to this loss. We certainly regret any inconvenience the consumer may have experienced. However, we feel that our handling of this matter was appropriate and timely and resolved in accordance with California Insurance law. Our handling of this matter has concluded, as there are no pending matters associated with this claim. Please let us know if you have any questions or require further information. Sincerely,
[redacted]
Tell us why here...
Ms [redacted] Revdex.com, San Diego Orange & Imperial Counties 4747 Viewridge Avenue, Ste. 200 San Diego, CA. 92123Regarding: Our insured: [redacted]Address: [redacted], [redacted] Our Claim: [redacted] Your Ref #: 10781916Ms. Passick,Thank you for your inquiry as to the status of this claim with American Claims Management. We regret when our customers are not satisfied with the level of services rendered and we are constantly reviewing our efforts to improve on our daily performance.On September 16, 2015 we contacted [redacted] to discuss this claim. During the conversation we identified his specific concerns and were able to negotiate a financial settlement. It is our understanding, based on an email received from [redacted], that he is satisfied with the settlement and will be moving forward with is repairs. On September 17, 2015 the final settlement check was mailed to [redacted].Should you have any more questions regarding the status of this claim, please feel free to contact me directly at [redacted] [redacted].
Revdex.com 4747 Viewridge Ave, #200 San Diego, CA 92123-1688 Re: Revdex.com Complaint ID #: [redacted] ACM Claim Number: [redacted] Dear Ms. [redacted], Please allow this to serve as a response to your correspondence that is dated April 29, 2017. American Claims...
Management, Inc. (“ACM”) is the third-party administrator for [redacted] National Insurance Company (“[redacted]”) regarding the above-mentioned claim. As noted in the correspondence, the consumer is seeking resolution of her first party Collision claim related to this matter. We have reviewed this matter closely and have provided a brief timeline of events for your review below: On February 16, 2017, the consumer reported that her vehicle was struck while parked and unoccupied by an unknown party. At that time, a claim was generated and an adjuster was assigned to investigate coverage and the facts of the accident. On February 17, 2017, the adjuster attempted to contact the consumer by phone but was unable to reach her. An independent appraiser was also assigned to inspect the damage to the consumer’s vehicle. On February 21, 2017, the adjuster left a message for the consumer to discuss the claim. On February 22, 2017, the adjuster contacted the consumer and secured her version of the loss. The independent appraiser was instructed to inspect the vehicle at the consumer’s residence, per her request. On March 3, 2017, the adjuster contacted the consumer and left a message regarding the repair estimate and requested information for her repair facility. On March 9, 2017, the adjuster received a voice message from the consumer to discuss her claim. The adjuster returned the consumer’s call but was unable to reach her. The adjuster left a message for a return call. On March 13, 2017, a Supervisor received a voice message from the consumer regarding her claim. The supervisor called the consumer back and was able to discuss her claim. The supervisor went over the repair estimate and process. The consumer advised she would call back with her repair facility information. On March 24, 2017, the consumer called the adjuster to discuss the repairs of her vehicle. During that conversation, the consumer indicated that she might want to use Pacific Elite for the repairs. The consumer indicated she would call back to confirm. On April 11, 2017, the adjuster called the consumer to verify her intentions regarding her claim. The consumer indicated that she did not have money for her deductible and would call back in a “few weeks.” On May 2, 2017, the adjuster contacted the consumer and she provided information for her new repair facility. At that time, the adjuster contacted the facility, provided them with a copy of the repair estimate and issued payment to resolve this matter. We certainly regret any inconvenience the consumer may have experienced. However, we feel that our handling of this matter was appropriate and timely and resolved in accordance with California Insurance law. The handling adjuster resolved this matter once she was able to secure the repair facility information from the consumer. Our handling of this matter has concluded, as there are no pending matters associated with this claim. Please let us know if you have any questions or require further information. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I agree that I received payment on March 16th. So that part of their response is accurate and I am satisfied that the check was for the correct amount.. My complaint is not resolved in full because their response is carefully worded to avoid admitting that they did anything incorrectly. For example, when I filed the claim, I was told in writing that I would hear from someone within 5 days. I did not hear from anyone. Eventually, I had to make several calls to track someone down. Why should I have to do this? No apologies, no explanation. I firmly believe if I had not called, the claim would not have processed.Then they requested a death certificate, which I sent on Jan 29th. It is a straightforward claim. Why did it take a month and a half to process? Why did I have to keep contacting them (sometimes with no response, other times with false statements.) Why was I told on March 2 the check would be mailed on March 2 or March 3 when, in fact, the check was not even printed until March 11? I find their written response to be highly misleading and am disappointed that they pretend there was absolutely no issue with processing my claim and have never apologized for wasting my time or for their poor communications.
Regards,
[redacted]
Dear [redacted]: I am writing in response to the letter dated 9/8/2016 sent to American Claims Management regarding the above captioned complaint’s rebuttal to our response to her initial complaint. As you will recall, complainant leases Extra Space storage [redacted]. A report of mold on a mattress stored in the unit was received on 7/20/2016. There was a policy in place at the time of the loss with a limit of $10,000.00. The tenant, as well as the site manager indicated no evidence of water intrusion. In addition, we assigned an independent adjuster to inspect the unit and he opined no evidence of water intrusion as well. A coverage declination was issued on 8/5/2016. I direct you to the Certificate of Storage Insurance policy which states in part: PERILS INSURED AGAINST: We cover direct loss to property insured by the following perils, except as otherwise excluded but limited to the amount of insurance.Fire or Lightning j) Falling objects, provided the exterior of the building containing theWindstorm or Hail property is first damaged by such falling objectsExplosion or Sonic Boom k) Weight of Ice, Snow or SleetStrikes, Riot or Civil Commotion l) Collapse of Buildings containing the property insured, other than by Aircraft, Self-propelled Missiles or Spacecraft earthquakeVehicles m) Water Damage except as excluded under Paragraphs (b) and (c)Smoke “Exclusions”Landslide, including sink hole collapse n) Flood, surface water, waves, tides, tidal waves, overflow of any body of Vandalism or Malicious Mischief water, or their spray, all whether driven by wind or not EXCLUSIONS: We do not insure:b) Against loss or damage caused by or resulting from wear and tear, gradual deterioration, maintenance, inherent vice, latent defect, moths, insects, rodents, vermin, mold, mildew, wet or dry rot, atmospheric condition and /or changes in temperature, delay, loss of use or loss of market. The complainant is correct that the independent adjuster was denied access to the roof by the site manager. However, he indicated based on his inspection of the unit that there was no evidence of water intrusion. We have asked that the independent adjuster go back out to the site to inspect the roof (we have secured permission to access from the district manager) to determine if the damages could have resulted from water intrusion. If it is determined that water intrusion occurred, coverage will be afforded. If the independent adjuster finds no evidence of water intrusion through the roof, the declination will remain. Please advise if you require any additional information regarding this claim or the coverage provided by Occidental Fire & Casualty Company of North Carolina.
Dear Ms. [redacted]: I am writing in response to your letter sent to American Claims Management regarding the above captioned complaint. American Claims Management is the claims administrator for the Extra Space Storage Customer Protection Plan program claims. Please find attached a copy of...
the master policy. Complainant leased Extra Space storage unit [redacted] at [redacted]. A report of mold damage from water intrusion was made on 10/21/2016. There was a policy in place at the time of the loss with a limit of $10,000.00. The claim was accepted and an acknowledgement letter was sent on 10/26/2016. On 11/23/2016 we sent he tenant a personal property inventory form to be completed. The form was completed, returned, processed and the claim was settled and paid on 12/13/2016 for the covered water damage. In addition to the damage from water, the tenant also claimed separate damages from rodents to her personal property. This is not covered under the policy and falls specifically under the exclusions. The damage from rodents was denied on 11/22/2016. I direct you to the Certificate of Storage Insurance policy which states in part: PERILS INSURED AGAINST: We cover direct loss to property insured by the following perils, except as otherwise excluded but limited to the amount of insurance.Fire or Lightning j) Falling objects, provided the exterior of the building containing theWindstorm or Hail property is first damaged by such falling objectsExplosion or Sonic Boom k) Weight of Ice, Snow or SleetStrikes, Riot or Civil Commotion l) Collapse of Buildings containing the property insured, other than by Aircraft, Self-propelled Missiles or Spacecraft earthquakeVehicles m) Water Damage except as excluded under Paragraphs (b) and (c)Smoke “Exclusions”Landslide, including sink hole collapse n) Flood, surface water, waves, tides, tidal waves, overflow of any body of Vandalism or Malicious Mischief water, or their spray, all whether driven by wind or not EXCLUSIONS: We do not insure:b) Against loss or damage caused by or resulting from wear and tear, gradual deterioration, maintenance, inherent vice, latent defect, moths, insects, rodents, vermin, mold, mildew, wet or dry rot, atmospheric condition and /or changes in temperature, delay, loss of use or loss of market.Please advise if you require any additional information regarding this claim or the coverage provided by Occidental Fire & Casualty Company of North Carolina. This document, and any attachments, may contain non-public personal information and should be held Sincerely,
[redacted], CPCU, AIC, ARM, ARM-PVice President, Claims
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim, [redacted]. Mr. [redacted] filed his claim on 10/27/2014 indicating mold on his items stored in unit, located at [redacted]. We...
contacted Mr. [redacted] and the site to determine the cause of the mold. Initial indication from the site was there was no water intrusion. Mold is excluded under the insurance policy. Coverage declination was sent to the insured on November 6, 2014. Mr. [redacted] disputed the declination. We attempted to have an Independent Adjuster inspect the unit but the tenant had moved out and the unit had been re-rented. We received photos from the tenant in mid November and based on the photos accepted the claim. The claim was paid at ACV at the policy limit on 11/14/2014. If you have any questions or would like additional information, please feel free to contact me. Thank you. [redacted] CPCU, AIC, ARM, ARM-PVice President, Claims8390 E. Crescent Parkway, Suite 200 | Greenwood Village, CO 80111 | D 303.834-4516 |F 877.248.7544 | C 303.888.0697MSeifert@onpointu...⇄ professionals create on-point solutions. Please note new telephone number 303 834-4516
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim. Mr. [redacted]’s loss occurred on 9/5/2014, the claim was received on 9/8/2014, the adjuster spoke with Mr. [redacted] on 9/9/2014, investigation...
was completed on 9/9/2014, and Personal Property Inventory Form was emailed to him on 9/9/2014. We received a call from him on 9/12/2014 indicating he had faxed the completed form to us. We could not locate. He then scanned and emailed the PPIF on 9/16/2014, we processed and issued check for the amount of his limit on the policy on 9/19/2014.
Please feel free to contact me with any additional questions.
Thank you.
[redacted], CPCU, AIC, ARM, ARM-P
Vice President, Claims
8390 E. Crescent Parkway, Suite 200 | Greenwood Village, CO 80111
| D 303.834-4516 |F 877.248.7544 | C 303.888.0697
[redacted]@onpointunderwriting.com
www.onpointunderwriting.com
Engaged professionals create on-point solutions.
Please note new telephone number 303 834-4516
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim. Mr. [redacted]’s loss occurred on 9/5/2014, the claim was received on 9/8/2014, the adjuster spoke with Mr. [redacted] on 9/9/2014, investigation was completed on 9/9/2014, and Personal Property Inventory Form was emailed to him on 9/9/2014. We received a call from him on 9/12/2014 indicating he had faxed the completed form to us. We could not locate. He then scanned and emailed the PPIF on 9/16/2014, we processed and issued check for the amount of his limit on the policy on 9/19/2014.
Please feel free to contact me with any additional questions.
Thank you.
Maureen P. Seifert, CPCU, AIC, ARM, ARM-P
Vice President, Claims
8390 E. Crescent Parkway, Suite 200 | Greenwood Village, CO 80111
| D 303.834-4516 |F 877.248.7544 | C 303.888.0697
[email protected]
www.onpointunderwriting.com
Engaged professionals create on-point solutions.
Please note new telephone number 303 834-4516