Horrible company! Unresponsive for 3 months then denied a claim. Will not return a call or email. I was hospitalized for Covid in November then I was on O2 for a few months recovering from Covid sent them the information, repeated to email and call to figure out why I hadn't gotten a refund and the response I get was a denial. Called and emailed after even left messages with a supervisor but no call or email. I have been a Vail pass holder for over 10 years but the one thing they said I'd be protected from was bs. I guess I'll have to change the company I buy passes from? Anyways no matter what your using this company for there business practices suck look elsewhere!
April 10, Re: Revdex.com Complaint – ID #: [redacted] Insured: [redacted] ACM claim number: [redacted] Dear Revdex.com, American Claims Management, Inc (“ACM”) is the third party claims administrator for Everest National Insurance Company regarding the above-mentioned claim On March 9, 2015, [redacted] filed a claim for damages caused to his vehicle as a result of an alleged hit and run accident that occurred earlier the same dayAn adjuster was immediately assigned and contact with [redacted] was made on March 10, 2015, his statement confirming the facts of loss was immediately secured, a vehicle rental reservation was set up for [redacted] and an independent appraisal company was assigned to inspect and write an estimate of repairs on the damaged vehicle The independent appraisal company that was assigned contacted [redacted] and scheduled an appointment for the inspection of the vehicle on March 17, The estimate and photographs of the damage were provided to us on March 18, and on March 20, the estimate amount was approved and payment was issued to the repair facility and [redacted] *** [redacted] ***’ calls were returned promptly and he was kept informed during the entire claims process that lasted days Our handling of this matter has concluded, as there are no pending matters associated with this claimIf you should have any questions or concerns, please contact the undersigned at the number or e-mail listed below Sincerely, [redacted] Claims Supervisor American Claims Management [redacted] Phone: [redacted] Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I agree that I received payment on March 16thSo that part of their response is accurate and I am satisfied that the check was for the correct amountMy complaint is not resolved in full because their response is carefully worded to avoid admitting that they did anything incorrectlyFor example, when I filed the claim, I was told in writing that I would hear from someone within daysI did not hear from anyoneEventually, I had to make several calls to track someone downWhy should I have to do this? No apologies, no explanationI firmly believe if I had not called, the claim would not have processed.Then they requested a death certificate, which I sent on Jan 29thIt is a straightforward claimWhy did it take a month and a half to process? Why did I have to keep contacting them (sometimes with no response, other times with statements.) Why was I told on March the check would be mailed on March or March when, in fact, the check was not even printed until March 11? I find their written response to be highly misleading and am disappointed that they pretend there was absolutely no issue with processing my claim and have never apologized for wasting my time or for their poor communications Regards, [redacted]
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim Mr [redacted] reported his date of loss as 9/29/on 9/29/ He indicated there was mold on some of his belongings The adjuster called and left him a message on 9/30/She did speak to him on 9/30/and advised that mold was not covered under the policy She asked him to send photos of the damaged items so she could determine if it was water damage The ExtraSpace site filed an incident report which indicated they inspected the unit and found no signs of water intrusion Mr [redacted] provided photos which were reviewed by the adjuster and showed no signs of water damage Mr [redacted] was advised via email on 10/24/that there was no coverage for mold under the policy If you have any questions or require any additional information, please feel free to contact me Thank you [redacted] CPCU, AIC, ARM, ARM-P Vice President, Claims ECrescent Parkway, Suite | Greenwood Village, CO | D 303.834-|F | C [email protected] www.onpointunderwriting.com Engaged professionals create on-point solutions Please note new telephone number 834-
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim Mr***’s loss occurred on 9/5/2014, the claim was received on 9/8/2014, the adjuster spoke with Mr [redacted] on 9/9/2014, investigation was completed on 9/9/2014, and Personal Property Inventory Form was emailed to him on 9/9/ We received a call from him on 9/12/indicating he had faxed the completed form to us We could not locate He then scanned and emailed the PPIF on 9/16/2014, we processed and issued check for the amount of his limit on the policy on 9/19/ Please feel free to contact me with any additional questions Thank you [redacted] , CPCU, AIC, ARM, ARM-P Vice President, Claims ECrescent Parkway, Suite | Greenwood Village, CO | D 303.834-|F | C [redacted] @onpointunderwriting.com www.onpointunderwriting.com Engaged professionals create on-point solutions Please note new telephone number 834- I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim Mr***’s loss occurred on 9/5/2014, the claim was received on 9/8/2014, the adjuster spoke with Mr [redacted] on 9/9/2014, investigation was completed on 9/9/2014, and Personal Property Inventory Form was emailed to him on 9/9/ We received a call from him on 9/12/indicating he had faxed the completed form to us We could not locate He then scanned and emailed the PPIF on 9/16/2014, we processed and issued check for the amount of his limit on the policy on 9/19/ Please feel free to contact me with any additional questions Thank you Maureen PSeifert, CPCU, AIC, ARM, ARM-P Vice President, Claims ECrescent Parkway, Suite | Greenwood Village, CO | D 303.834-|F | C [email protected] www.onpointunderwriting.com Engaged professionals create on-point solutions Please note new telephone number 834-
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim, [redacted] Mr [redacted] filed his claim on 10/27/indicating mold on his items stored in unit, located at [redacted] ** We contacted Mr [redacted] and the site to determine the cause of the mold Initial indication from the site was there was no water intrusion Mold is excluded under the insurance policy Coverage declination was sent to the insured on November 6, Mr [redacted] disputed the declination We attempted to have an Independent Adjuster inspect the unit but the tenant had moved out and the unit had been re-rented We received photos from the tenant in mid November and based on the photos accepted the claim The claim was paid at ACV at the policy limit on 11/14/If you have any questions or would like additional information, please feel free to contact meThank you [redacted] CPCU, AIC, ARM, ARM-PVice President, ClaimsECrescent Parkway, Suite | Greenwood Village, CO | D 303.834-|F | C [email protected] www.onpointunderwriting.comEngaged professionals create on-point solutionsPlease note new telephone number 834-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
April 10, Re: Revdex.com Complaint – ID #: [redacted] Insured: [redacted] ACM claim number: [redacted] Dear Revdex.com, American Claims Management, Inc (“ACM”) is the third party claims administrator for Everest National Insurance Company regarding the above-mentioned claim On March 9, 2015, [redacted] filed a claim for damages caused to his vehicle as a result of an alleged hit and run accident that occurred earlier the same dayAn adjuster was immediately assigned and contact with [redacted] was made on March 10, 2015, his statement confirming the facts of loss was immediately secured, a vehicle rental reservation was set up for [redacted] and an independent appraisal company was assigned to inspect and write an estimate of repairs on the damaged vehicle The independent appraisal company that was assigned contacted [redacted] and scheduled an appointment for the inspection of the vehicle on March 17, The estimate and photographs of the damage were provided to us on March 18, and on March 20, the estimate amount was approved and payment was issued to the repair facility and [redacted] *** [redacted] ***’ calls were returned promptly and he was kept informed during the entire claims process that lasted days Our handling of this matter has concluded, as there are no pending matters associated with this claimIf you should have any questions or concerns, please contact the undersigned at the number or e-mail listed below Sincerely, [redacted] Claims Supervisor American Claims Management [redacted] Phone: [redacted] Fax: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I agree that I received payment on March 16thSo that part of their response is accurate and I am satisfied that the check was for the correct amountMy complaint is not resolved in full because their response is carefully worded to avoid admitting that they did anything incorrectlyFor example, when I filed the claim, I was told in writing that I would hear from someone within daysI did not hear from anyoneEventually, I had to make several calls to track someone downWhy should I have to do this? No apologies, no explanationI firmly believe if I had not called, the claim would not have processed.Then they requested a death certificate, which I sent on Jan 29thIt is a straightforward claimWhy did it take a month and a half to process? Why did I have to keep contacting them (sometimes with no response, other times with statements.) Why was I told on March the check would be mailed on March or March when, in fact, the check was not even printed until March 11? I find their written response to be highly misleading and am disappointed that they pretend there was absolutely no issue with processing my claim and have never apologized for wasting my time or for their poor communications Regards, [redacted]
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim Mr [redacted] reported his date of loss as 9/29/on 9/29/ He indicated there was mold on some of his belongings The adjuster called and left him a message on 9/30/She did speak to him on 9/30/and advised that mold was not covered under the policy She asked him to send photos of the damaged items so she could determine if it was water damage The ExtraSpace site filed an incident report which indicated they inspected the unit and found no signs of water intrusion Mr [redacted] provided photos which were reviewed by the adjuster and showed no signs of water damage Mr [redacted] was advised via email on 10/24/that there was no coverage for mold under the policy If you have any questions or require any additional information, please feel free to contact me Thank you [redacted] CPCU, AIC, ARM, ARM-P Vice President, Claims ECrescent Parkway, Suite | Greenwood Village, CO | D 303.834-|F | C [email protected] www.onpointunderwriting.com Engaged professionals create on-point solutions Please note new telephone number 834-
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim Mr***’s loss occurred on 9/5/2014, the claim was received on 9/8/2014, the adjuster spoke with Mr [redacted] on 9/9/2014, investigation was completed on 9/9/2014, and Personal Property Inventory Form was emailed to him on 9/9/ We received a call from him on 9/12/indicating he had faxed the completed form to us We could not locate He then scanned and emailed the PPIF on 9/16/2014, we processed and issued check for the amount of his limit on the policy on 9/19/ Please feel free to contact me with any additional questions Thank you [redacted] , CPCU, AIC, ARM, ARM-P Vice President, Claims ECrescent Parkway, Suite | Greenwood Village, CO | D 303.834-|F | C [redacted] @onpointunderwriting.com www.onpointunderwriting.com Engaged professionals create on-point solutions Please note new telephone number 834- I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim Mr***’s loss occurred on 9/5/2014, the claim was received on 9/8/2014, the adjuster spoke with Mr [redacted] on 9/9/2014, investigation was completed on 9/9/2014, and Personal Property Inventory Form was emailed to him on 9/9/ We received a call from him on 9/12/indicating he had faxed the completed form to us We could not locate He then scanned and emailed the PPIF on 9/16/2014, we processed and issued check for the amount of his limit on the policy on 9/19/ Please feel free to contact me with any additional questions Thank you Maureen PSeifert, CPCU, AIC, ARM, ARM-P Vice President, Claims ECrescent Parkway, Suite | Greenwood Village, CO | D 303.834-|F | C [email protected] www.onpointunderwriting.com Engaged professionals create on-point solutions Please note new telephone number 834-
I am responding to the complaint filed by [redacted] against American Claims Management regarding the handling of his ExtraSpace claim, [redacted] Mr [redacted] filed his claim on 10/27/indicating mold on his items stored in unit, located at [redacted] ** We contacted Mr [redacted] and the site to determine the cause of the mold Initial indication from the site was there was no water intrusion Mold is excluded under the insurance policy Coverage declination was sent to the insured on November 6, Mr [redacted] disputed the declination We attempted to have an Independent Adjuster inspect the unit but the tenant had moved out and the unit had been re-rented We received photos from the tenant in mid November and based on the photos accepted the claim The claim was paid at ACV at the policy limit on 11/14/If you have any questions or would like additional information, please feel free to contact meThank you [redacted] CPCU, AIC, ARM, ARM-PVice President, ClaimsECrescent Parkway, Suite | Greenwood Village, CO | D 303.834-|F | C [email protected] www.onpointunderwriting.comEngaged professionals create on-point solutionsPlease note new telephone number 834-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***