American Classic Agency

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I had the part replaced at a reputable car repair shop and would like reimbursed for the cost of doing so That cost was $ Shenango Honda quoted me $for the same repair, therefore should not have a problem reimbursing me at the lesser cost Honda DID NOT, offer to sell me the part so that I could have it fixed elsewhere Shenango Honda offered to sell me the part AND they would fix it There was no way I would ever let Shenango Honda touch my vehicle again Something else would have probably "broken" while they had my car! Therefore, their statement to the Revdex.com was not true To resolve this issue, Shenango Honda simply needs to reimburse me the $that it cost me to get my vehicle repaired for an issue I didn't have until I drove it in to their dealership and left it in their possession Again this is the 4th time this type of incident has occurred at this dealership Disgraceful!!!!!!! Regards, [redacted]

Complaint ID# [redacted]In reference to the 2001 Accord that was brought in for a warranty repair and diagnosis of an ongoing concern, we submit the following details.The customer brought the vehicle in for a warranty repair and had requested that we give her an estimate to repair the concern they...

were having with the shifter. The customer has to use the key in the console to bypass the shift interlock in order to get the vehicle out of park.The Master technician working on the vehicle was very familiar with this issue and knew the probable cause was a faulty brake light switch as the brakes must be applied in order to get vehicle out of park.The diagnosis consisted of the technician stepping on the brake pedal while another viewed the brake lights to see if they were working. The brake lights were not working so the vehicle needed a brake light switch to fix the shifting concern. There was no other diagnosis needed so therefore none was performed.When given the diagnosis and a quote for the repair the customer became very upset stating that we broke her brake lights.Whether or not the brake lights were working before we can neither confirm nor deny, but with all certainty we can state we did nothing to cause them to stop working.Out of respect to the customer and their position, we offered to install the switch for free with the customer paying a discounted price for the part. They declined this offer. We then offered to sell them the switch at the discounted price and they could have the vehicle repaired elsewhere. They also declined this offer.Although we feet we have already made every attempt to meet them half way, we are willing to offer them the switch for free and they may get it installed at any place of their choosing. We are making this offer in the name of customer satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had the part replaced at a reputable car repair shop and would like reimbursed for the cost of doing so.  That cost was $78.69.  Shenango Honda quoted me $125.00 for the same repair, therefore should not have a problem reimbursing me at the lesser cost.  Honda DID NOT, offer to sell me the part so that I could have it fixed elsewhere.  Shenango Honda offered to sell me the part AND  they would fix it.  There was no way I would ever let Shenango Honda touch my vehicle again.  Something else would have probably "broken" while they had my car!  Therefore, their statement to the Revdex.com was not true.  To resolve this issue, Shenango Honda simply needs to reimburse me the $78.69 that it cost me to get my vehicle repaired for an issue I didn't have until I drove it in to their dealership and left it in their possession.  Again this is the 4th time this type of incident has occurred at this dealership.  Disgraceful!!!!!!!
Regards,
[redacted]