American Clearinghouse

American Water Resources (AWR) appreciates the opportunity to respond to your March 31, 2016 correspondence regarding the rejection filed by [redacted]. Mr. [redacted] contacted AWR and elected to enroll in the Water Line (WLPP) and Sewer Line Protection Program (SLPP).  We were unable to attach the phone recording of the enrollment call from May 8, 2015 to the response.  A copy of the phone recording has been forwarded to the Revdex.com.  As we previously explained, we agreed to honor the introductory price offered in the 2014 advertisement sent to Mr. [redacted], and we sent him a refund check for the difference between the 2014 offer and the 2015 Program fee charged at enrollment.  Mr. [redacted] is not enrolled in the In-Home Plumbing Emergency Program, and as a result, we cannot establish a claim for his current in-home plumbing issue.  AWR takes all consumer concerns seriously and we apologize that this issue caused Mr. [redacted] to file a complaint with your office.  We trust that the foregoing explanation and corrections are fully responsive to the customer’s concerns and useful to you in your investigation.  Please contact me with any questions.  Thank you for your time and consideration.