American Coach Limousine

Mrs [redacted] got a full refund and both reservations were refunded on 09/21/

Complaint: [redacted] I am rejecting this response because: I have a cash receipt attached where our passenger had to pay the balanceI have attached the receipt where our credit card was originally chargedHad we know this, we would have price shopped and not bookedAs you can see from our receipts this company mislead us Sincerely, [redacted] ***

Passenger traveled with us on 03/20/from Indiana to IllinoisReservation was booked online and the charge was $We did inform the passenger that the fare was incorrect but we never charged the differenceThe only charge that was made was for the $for the trip that they did take with usThere was another reservation booked for the same day which was cancelled and we already refunded $

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Mrs***We would like to let you know that we are willing to reimburse the expenses you had that day ($162)As we discussed, at your earliest convenience, please provide us with some more information and we will take it from there

Complaint: ***I am rejecting this response because: I don't believe that refunded my original fee and leaving me and my yearr old mother in Chicago
is acceptable. They should be paying for our ride home which was $162. The fact that they didn't confess that we had no ride immediately and made me call back was unprofessional.Sincerely,*** ***

Complaint: ***I am rejecting this response because: No such policy was ever revealed to me and I did not agree to any chargesThis is stealingThey can not charge for services they did not renderMaybe a small fee, but not the entire amountSincerely,*** ***

*** made a reservation online for 4pm and he called in at 3:38pm to cancelHe was told about the cancellation policy and that this trip will be a full chargeI have attached the online cancellation policy that was accessible by him to know about the policyWhen he tried to cancel he was told
it was a full charge to him and that he could not be refunded, and he agreed to the chargeWe have policies just like any other company, and we have to abide by them

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Special thanks to *** at American Coach Limousine for caring enough to make this complaint right! Info has been sent via email this morning for $reimbursement.Sincerely, *** ***

Passenger was called hours prior to pick time and notified that when they booked it online the pricing was incorrectThey were out of our service area and we notified them in plenty of time of the extra chargeThey were ok with the price when they called back and paid the differenceThey had
every opportunity to cancel and reject the price difference Our company is a Chicago based company and we had to travel across state lines for the pick upAnd the passenger was not even charged the extra $to their cardWe did not collect the extra charge from the client

We would like to confirm that this one was refunded in full ($420) on 06/30/

Our policy for any changes and cancellations says that customer needs to call us at least 2 hour prior the booked pikcup time for us to be able to accommodated the change or give a full refund. We were called 30min before the pikcup time therefore this had to be a full charge. But we made an exception and refund the full amount.

We would like to let you know that we refunded $96 as requested on 11/23/2015 at 14.25. Ms. [redacted] was informed about the refund as well.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mrs. [redacted] got a full refund and both reservations were refunded on 09/21/2016.

Complaint: [redacted]
I am rejecting this response because: I have a cash receipt attached where our passenger had to pay the balance. I have attached the receipt where our credit card was originally charged. Had we know this, we would have price shopped and not booked. As you can see from our receipts this company mislead us.  
Sincerely,
[redacted]

Passenger traveled with us on 03/20/2016 from Indiana to Illinois. Reservation was booked online and the charge was $70. We did inform the passenger that the fare was incorrect but we never charged the difference. The only charge that was made was for the $70 for the trip that they did take with us. There was another reservation booked for the same day which was cancelled and we already refunded $61.