I *** ***, Chief Financial Officer of American Collection Systems was made aware of the issue today I did a thorough audit of the account and determined that there were funds due to her that we recovered on her behalf through our collection efforts The check was mailed at the
time the funds were scheduled to go out which is in accordance with the state collection agency laws There has been no record of the funds clearing our bank account I took the next step and stopped payment on that check and told the Client we would go ahead and reissue the payment and send it out today I verified all address and contact info and apologized to her She was satisfied with the solution I told her we would follow up to make sure she in fact received the new payment
Complaint: ***
I am rejecting this response because:
ACSI finally mailed a checkI believe they never did mail a check prior to my complaint with Revdex.comThey were never able to produce a check number or amountThe amount of the check I received is well below 50% of they collectedI called them and they told me any interest they collected is theirs along with 50% of principalI reject this because as the creditor I am owed the interest and I am owed interest from ACSI because they collected funds from the debtor 12/09/and yet didn't send a check until 4/22/
Regards,
*** ***
I *** ***, Chief Financial Officer of American Collection Systems was made aware of the issue today I did a thorough audit of the account and determined that there were funds due to her that we recovered on her behalf through our collection efforts The check was mailed at the
time the funds were scheduled to go out which is in accordance with the state collection agency laws There has been no record of the funds clearing our bank account I took the next step and stopped payment on that check and told the Client we would go ahead and reissue the payment and send it out today I verified all address and contact info and apologized to her She was satisfied with the solution I told her we would follow up to make sure she in fact received the new payment
Complaint: ***
I am rejecting this response because:
ACSI finally mailed a checkI believe they never did mail a check prior to my complaint with Revdex.comThey were never able to produce a check number or amountThe amount of the check I received is well below 50% of they collectedI called them and they told me any interest they collected is theirs along with 50% of principalI reject this because as the creditor I am owed the interest and I am owed interest from ACSI because they collected funds from the debtor 12/09/and yet didn't send a check until 4/22/
Regards,
*** ***
The consumer indicated via telephone that the issue had been resolved to her satisfaction.