American Competitive Trail Horse Association, LLC

[redacted] did sign up for an event that was cancelled As per our policy, a credit for the ride amount was placed on her account Early July Ms [redacted] called into customer service and spoke to [redacted] , our customer service rep, who requested a refund of $be issued to Ms*** Check was issued on 7/7/for $ July 28th she signed up for another ride taking place on Sept He account now shows a $credit, which a refund has not been requested Records indicate that Ms [redacted] spoke with [redacted] on 8/5/and was advised of refund on 7/7/15; payment had not cleared our bankStopped payment on check and refund issued to her card on file through our credit card processor - transaction # Transaction Refund Detail For ID: [redacted] Transaction InformationMerchantACTHA, LLCMerchant AccountACTHALLC_instantTransaction TypecreditRefundyesAmount$USD Her complaint is not valid [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

My debit card was charged without my permission or knowledge I have tried to contact this business and the will not return my phone calls emails or usps mail

my experience with this company has not been goodthey are very unorganized and are not honest at all with their riders or ride hoststhere is awards that are not being awarded to riders for more than months ago there is hosts not receiving their money from rides that were held months ago The President of the organization finds it funny enough to give whitty answers to our questions and no one has been honest with us hosts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] did sign up for an event that was cancelled.  As per our policy, a credit for the ride amount was placed on her account.  Early July Ms. [redacted] called into customer service and spoke to [redacted], our customer service rep, who requested a refund of $58 be issued to Ms. [redacted]....

 Check was issued on 7/7/15 for $58.00.  July 28th she signed up for another ride taking place on Sept. 19.  He account now shows a $13 credit, which a refund has not been requested.  Records indicate that Ms. [redacted] spoke with [redacted] on 8/5/15 and was advised of refund on 7/7/15; payment had not cleared our bank. Stopped payment on check and refund issued to her card on file through our credit card processor - transaction # Transaction Refund Detail For ID: [redacted].  Transaction InformationMerchantACTHA, LLCMerchant AccountACTHALLC_instantTransaction TypecreditRefundyesAmount$58.00 USD.   Her complaint is not valid... [redacted]