American Computer Solutions

(Revdex.com Copied from original documentSee attached.)To Whom it May Concern:In response to your second inquiry regarding this account, I have again contacted both our collection agency, Team Recovery and the collection attorney regarding the continued concerns of Mrs [redacted] Neither Team Recovery nor [redacted] ***'s office has received a request from Mrs [redacted] for a statementThere was, however, an itemized statement of the account attached to the legal complaint that was filed which has been delivered by the courtMr***'s office has had no contact with Mrs [redacted] , either by mail or phone.Again, several attempts were made to reach Mrs [redacted] by phone, at her home phone number, which were answered by a maleThis person refused to validate his identity, thus Team Recovery would not discuss details of the account with an unknown personThis is for the protection of the debtor, Mrs [redacted] 's, privacyAs was state in my prior response, Team did speak with Mrs [redacted] on the phone in March of this year, to make one last attempt to resolve the debt before referring it to the collection attorney for suitTeam does not serve any consumer with anything, at their workplace or homeLawsuits are filed by the attorney, with the court of jurisdiction, and notices are served by the court, usually by certified mail to the homeThis lawsuit was delivered to, and signed by, Mrs [redacted] on 7/18/16.I do believe Mrs [redacted] was aware of the balance due, because we received several payments from her, both prior to the account being placed with Team Recovery on 2/25/14, and afterWe received the following payments: 10/4/$62.16; 1/3/$25.00; 2/4/$25.00; 4/14/$10.00; 7/11/$10.00; 8/2/$Prior to the account being placed with Team Recovery, statements were mailed monthly to Mrs [redacted] at her home, and we have no record of returned mailBecause of that, and the fact that she did make payments, indicates that she was receiving the statementsTeam Recovery is a collection agency, and as such, does not send a monthly reminder notice to consumers of their outstanding balances, as is done prior to an account being referred to collectionsTeam is required to send an initial validation notice, which was sent on 3/5/This account was handled professionally, and well within established practices for a debt that remains outstanding after numerous attempts have been made to collect it.Sincerely,Kristen [redacted] S***, MBA, RHIA, CHFP

I am rejecting this response because:
They did not make any attempt to resolve my complaintsThey gave a refund for the double charge (which I have yet to see, no check in the mail as of 5/25), but that should have happened anywayI called three times about that and it finally took a Revdex.com complaint to get them to do something about itBesides that, they made no attempt whatsoever to address anything elseThey continue to try and justify the downright insulting amount that they charged me

(Revdex.com Copied from original document.)To Whom it May Concern:I have reviewed the account history for *** ***, and found that she has two outstanding invoices for services received in that she references in her complaint as having been received in These two accounts have been placed
with our collection agency since early 2014, and due to Mrs*** declining to make appropriate payment arrangements with the collection agency, were recently referred to our collection attorney, *** ** ***.Prior to the accounts being referred to the collection agency, Mrs*** was making small, sporadic payments that did not meet our collection policyMultiple notices were mailed to Mrs*** advising her of the amount due.Upon referral to the collection agency, Team Recovery, Mrs*** was mailed an initial notice, notifying her of the outstanding debt, and offering her the opportunity to dispute itThis initial notice was mailed on 3/5/Additional written notices were mailed on 5/22/14, 1/28/15, 6/9/15, 3/18/In addition to written notices, several attempts were made to reach Mrs*** by phoneSeveral to her home were answeed by a male, who hung upOn 3/18/16, Team spoke to the patient and advised her that if satisfactory arrangements were not made, the account would be referred to an attorney for legal actionFinally on 4/28/16, a call was made to the home, answered by a male, who told Team to stop callingAt no time was a threat made by Team Recovery, nor do they contact debtors in person, at their work, or elsewhere.Since the account is now with Attorney Sed, due to compliance with the Federal Fair Debt Collection Practices Act (FDCPA), any request for itemized bills, or payment arrangements will need to be made by contacting their office at ***Thank you for the opportunity to respond to this complaints.Sincerely,Kristen ** S***

I am rejecting this response because: I only receive one notice from Team Recovery in They called my husband instead of me and would not tell him what it was aboutThey said they could not talk to him concerning the matterThey told my husband that my attorney or myself needed to call them by 5:00pm or they would have me served at workInstead of calling me, they continued to call my husband and he told them to stop calling him if they couldn't talk about it with himI did call Team Recovery and talked to them after they called my husbandI asked for an invoice or bill stating what I owed and they did not do soI just got my wallet stolen last October and I was not going to give anyone money unless they could prove that I owed the billTeam Recovery then turned it over to an attorney and he would not send me an invoice. This has been badly handledI thought the bill was paid because I did not receive any further bill from WCH or Team Recovery. Thank you,*** ***

The patient was advised during a phone conversation with our department Director that we could not accept his proposed settlement. He also requested several times to pay the self pay “packaged price” for some of his services. He was advised that those prices are for scheduled services,
which are paid by the patient on or before the date they are rendered. His services were not scheduled, but rather were rendered during an observation stay in the hospital, and used to diagnose his acute condition at the time. The patient was offered to apply for discounts based on his income and family size, but he expressly refused to apply, since part of the application process requires him to provide proof of his financial situation, including his bank statements. These are requirements for any patient who wishes to apply for financial assistance. Mr*** complaints were not ignored. We have reviewed the charges, and confirmed with the department, that the speech therapy charges were inadvertently charged twice. Mr***’ account has been credited for the incorrect charge, and we will be issuing a refund for $335.00. As far as the room charge, we have adjusted his charge to reflect Medical Telemetry Observation, rather than ICU Telemetery Observation, however, there is no price difference with this distinction, therefore no refund for this is due to the patient. Kim E***, PFS ManagerWooster Community Hospital*** * *** *** * ***Beall Avenue I Wooster, OH 44691 I www.woosterhospital.org

(Revdex.com Copied from original documentSee attached.)To Whom it May Concern:In response to your second inquiry regarding this account, I have again contacted both our collection agency, Team Recovery and the collection attorney regarding the continued concerns of Mrs***Neither Team Recovery nor *** ***'s office has received a request from Mrs*** for a statementThere was, however, an itemized statement of the account attached to the legal complaint that was filed which has been delivered by the courtMr***'s office has had no contact with Mrs***, either by mail or phone.Again, several attempts were made to reach Mrs*** by phone, at her home phone number, which were answered by a maleThis person refused to validate his identity, thus Team Recovery would not discuss details of the account with an unknown personThis is for the protection of the debtor, Mrs***'s, privacyAs was state in my prior response, Team did speak with Mrs*** on the phone in March of this year, to make one last attempt to resolve the debt before referring it to the collection attorney for suitTeam does not serve any consumer with anything, at their workplace or homeLawsuits are filed by the attorney, with the court of jurisdiction, and notices are served by the court, usually by certified mail to the homeThis lawsuit was delivered to, and signed by, Mrs*** on 7/18/16.I do believe Mrs*** was aware of the balance due, because we received several payments from her, both prior to the account being placed with Team Recovery on 2/25/14, and afterWe received the following payments: 10/4/$62.16; 1/3/$25.00; 2/4/$25.00; 4/14/$10.00; 7/11/$10.00; 8/2/$Prior to the account being placed with Team Recovery, statements were mailed monthly to Mrs*** at her home, and we have no record of returned mailBecause of that, and the fact that she did make payments, indicates that she was receiving the statementsTeam Recovery is a collection agency, and as such, does not send a monthly reminder notice to consumers of their outstanding balances, as is done prior to an account being referred to collectionsTeam is required to send an initial validation notice, which was sent on 3/5/This account was handled professionally, and well within established practices for a debt that remains outstanding after numerous attempts have been made to collect it.Sincerely,Kristen ** S***, MBA, RHIA, CHFP

A refund check was sent to the consumer on 3/15/