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Banner Health appreciates that you paid the balance of your Emergency Department visit bill in a timely manner Please note, financial adjustment reductions totalling $were applied to your Emergency Department visit bill, which left a balance of $430.00, of which you paidThank you for your payment As previously explained, you incurred a separate bill for your ambulance transportation to the Emergency Department A financial reduction of $was applied to the ambulance bill, leaving a balance of $659.62, which is your responsibility Since services were rendered to you by the ambulance service and the emergency department, both bills are accurate To financially assist you, reductions were applied to both of your accounts No further adjustments will be forthcoming and Banner considers this matter closed

Good morning,Attached is the response from our Patient Financial Team Please let us know if additional information is required.Denise B***Banner Health Patient Financial Services Post Office Box Phoenix, AZ 85001- [redacted] *** [redacted] June 22, Revdex.com SCountry Road, Ste Fort Collins, CO Re: Patient: [redacted] *Complaint No: [redacted] Banner Facility: North Colorado Medical CenterAccount Nos.: [redacted] Balance Due: $0.00Dear Sir or Madam: We are in receipt of the Revdex.com Complaint by filed [redacted] ***The complaint relates to treatment received at North Colorado Medical Center under account number [redacted] with a date of service of August 1, There are total charges on this account in the amount of $An internal review of the account has confirmed that charges are in line with the treatment receivedThe charges on the account were consistent for a personal with or without insuranceThe required patient portion on the account was the patient deductible as dictated by the contract between Ms [redacted] and her medical insurance provider Further, Banner Health's internal review has confirmed that no additional billing statement after payment was received in August It should be noted that emergency room physicians bill separately from Banner Health's billing for facility chargesWe apologize for any frustration experienced by Ms***Thank you for your consideration in this matterlease feel free to contact us with any questions or concernsSincerely, Anna Marie R [redacted] , MgrPatient Financial Services [redacted]

Thank you for the information regards the above concernsBecause this is a billing issue, please reach out to [redacted] Carol P [redacted] handles all billing concerns for Banner Health Western Region which includes North Colorado Medical Center.Thank you [redacted] [redacted] office

I sent this on to our billing department Below is their response to the outlined concern.Patient received a series of three letters from [redacted] 1st letter: 10/20/20162nd letter: 11/28/20163rd letter: 01/03/2017There was no response from the patient the account was returned to us on 01/30/and went to collections on 2/10/2017.Patient made a payment of $to Professional Finance Company and the payment posted on 02/28/2017.The balance is now zero.The address in MSis as shown on the Itemized statement

RevDex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I never received those letters from [redacted] or ever heard of them I also did not make a payment of over $ I have paid this in full with interest and it was $ Obviously there is errors within the billing system since it is showing the wrong information Regards, [redacted]

Complaint: ***
I am rejecting this response because:As I previously explained, my bill has been paid in fullYour charges are not valid, I paid my full bill upon leaving the hospitalThese are repeat charges which are voidI will not pay any additional fees I consider my account closed. Regards,
*** ***

Please contact Carol P*** Patient Financial Service Western Region (970) *** with all further billing concerns. Thank you*** ***

Banner Health appreciates that you paid the balance of your Emergency Department visit bill in a timely manner. Please note, financial adjustment reductions totalling $were applied to your Emergency Department visit bill, which left a balance of $430.00, of which you paidThank you for your payment As previously explained, you incurred a separate bill for your ambulance transportation to the Emergency Department. A financial reduction of $was applied to the ambulance bill, leaving a balance of $659.62, which is your responsibility. Since services were rendered to you by the ambulance service and the emergency department, both bills are accurate. To financially assist you, reductions were applied to both of your accounts. No further adjustments will be forthcoming and Banner considers this matter closed

Thank you for your patience as we review our billing records We find there is a second address of *** *** *** *** ** *** also on fileIt appears this is the address where the actual billing statements were sent. We find that the patient is correct, and was a typographical error as the $was received by Professional Finance Company on behalf of patient to the North Colorado Medical Center This leaves a ZERO balance for *** *** We have contacted Professional Finance Company and have had the account removed from the collection agency. We have also asked the agent to provide a letter to the patient stating this has been removed from collections We apologize for the error previously submitted and the inconvenient this may have caused. *** ***

Complaint: ***
I am rejecting this response because:I made sure I paid the entire bill owedI do not owe anymoreI have made many attempts to contact Banner health in regards to these chargesThey told me multiple times that my account had been paid in fullI have already paid all the money I had saved up at the time and will not pay anymoreI paid the entirety of my bill upon leaving the medical facility When someone receives a service they pay the entire billThat is what I did and I will not pay anymoreBanner health should have been pleased that I was a good patient and I paid the entire bill immediately. Regards,*** ***

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*** ** *** ***To: *** ***, Vice President of Disputes, Resolutions and Operations From: *** ***Complaint ID # *** Dear ***, for me to be completely satisfied concerning my complaint with Banner Health I would like to have all of the second payment that we (my wife and I) made to them in the amount of $refunded back to usHowever, I have absolutely no illusions of that ever happeningSo, I would be content if: (1) The lady that we paid the $to at the time that I checked out of the ER was reprimanded and was given better training so she would not make that mistake againShe did tell us that the $that we paid at the time that I checked out of the ER was all that we had to pay except for the doctor bill. (2) I would like to have a complete itemized account of what exactly that second payment of $was for. Also, I would like to know why my check in time at the ER on 6/08/was given in regular time (11:AM Mountain Time), but my check out time was given in Military Time and to make it more weird is was in Eastern Standard Time (15:23:49) which of course is 3:PM and secondsThat makes it look like I was there for hours instead of the hours that I was actually thereI hope that initial payment that we made of $was based on hours instead of hours. Thank You ***,Sincerely,*** ***

Good morning,Attached is the response from our Patient Financial Team.  Please let us know if additional information is required.Denise B[redacted]Banner Health Patient Financial Services Post Office Box 18 Phoenix, AZ 85001-9932 [redacted]...

[redacted] June 22, 2017 Revdex.com 8020 S. Country Road, Ste 100 Fort Collins, CO 80528 Re: Patient: [redacted]Complaint No: [redacted]Banner Facility: North Colorado Medical CenterAccount Nos.: [redacted]Balance Due: $0.00Dear Sir or Madam: We are in receipt of the Revdex.com Complaint by filed [redacted]. The complaint relates to treatment received at North Colorado Medical Center under account number [redacted] with a date of service of August 1, 2015. There are total charges on this account in the amount of $2396.00. An internal review of the account has confirmed that charges are in line with the treatment received. The charges on the account were consistent for a personal with or without insurance. The required patient portion on the account was the patient deductible as dictated by the contract between Ms. [redacted] and her medical insurance provider.   Further, Banner Health's internal review has confirmed that no additional billing statement after payment was received in August 2015. It should be noted that emergency room physicians bill separately from Banner Health's billing for facility charges. We apologize for any frustration experienced by Ms. [redacted]. Thank you for your consideration in this matter. lease feel free to contact us with any questions or concerns. Sincerely, Anna Marie R[redacted], Mgr. Patient Financial Services [redacted]

Thank you for the information regards the above concerns. Because this is a billing issue, please reach out to [redacted] . Carol P[redacted] handles all billing concerns for Banner Health Western Region which includes North Colorado Medical Center.Thank you[redacted]...

[redacted] office

A review of your medical record resulted in determining the reason for the two bills for medical services. You were billed $1,002.10 for your Emergency Department (ED) visit on 02.15.2015. A financial adjustment of $571.20 was applied to your account. You paid $430.00 at the time of discharge....

The remaining balance of $.90 was written off. Therefore, the ED bill was cleared as paid in full. In addition, at the request of the [redacted] Police Department, you were transported by ambulance from a law enforcement facility to North Colorado Medical Center (NCMC) on 02.15.2015. You were billed $1,534.00 for the ambulance transport. A financial adjustment of $874.38 was processed on the account, leaving the patient responsibility of $659.62. The financial representative, who you paid upon discharge from the ED, only has access to your ED visit.  She would not have known about the ambulance bill. The reason for the ambulance transport and the ED visit with medical services is explained below. Your records indicate that the [redacted] Police Department requested emergency medical services (EMS) at the law enforcement facility due to medical concerns related to episodes involving consciousness and nausea. When the EMS staff and ambulance responded, appropriate pharmaceuticals and medical treatment were provided to you for nausea and you were transported to NCMC. A charge (stated above) was assessed for these services. You mentioned in your letter that you received only water and no one gave you intravenous (IV) fluids, even though you were dehydrated. It is important to note that when a patient who is dehydrated is able to drink water, an IV is not started. This appropriate medical protocol also relieves you of the additional IV fluid and administration charges that would be incurred. You stayed in the ED until you were clinically able to leave. I apologize for the confusion regarding the two bills. I hope this information clarifies this for you. There will be no further adjustments made to your accounts since appropriate services were rendered to you to ensure your safety and well-being. Sincerely, Karen E[redacted] Patient Relations Program Manager North Colorado Medical Center

Complaint: [redacted]
I am rejecting this response because: I never received those letters from [redacted] or ever heard of them.  I also did not make a payment of over $800.  I have paid this in full with interest and it was $83.87.  Obviously there is errors within the billing system since it is showing the wrong information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I sent this on to our billing department.  Below is their response to the outlined concern.Patient received a series of three letters from [redacted]1st letter:              10/20/20162nd...

letter:             11/28/20163rd letter:             01/03/2017There was no response from the patient the account was returned to us on 01/30/2017 and went to collections on 2/10/2017.Patient made a payment of $836.60 to Professional Finance Company and the payment posted on 02/28/2017.The balance is now zero.The address in MS4 is as shown on the Itemized statement.