Marie, I can assure you that we will pay $to $for the window replacement I am sending you a letter that states this I am sorry for all of this confusion I hope that this will alleviate some of the problem Thank you for your work Sandy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]10-21-17I have several responses to the message received in regard to this complaint (# [redacted] ) from [redacted] *** at American Foundation Specialists, so I will address them in the order received by him:# “She was told the glass block windows were installed prior to her purchasing the homeThe replacement of the old wooden window to a glass block window disguised the bow in the wall, which would have shown with the old wooden window frames on an angle [redacted] *** told her that the windows may break because they were cemented in after the wall was bulged inwards.”My response: No mention about any original wooden windows (I have owned my home for years now), the present glass block windows (there are two of them on that wall) or the possibility of damage to either of them was EVER made to me by Mr [redacted] at either our first meeting (between just he and I) where he gave me an estimate of the work involved, or at the second meeting where we signed the proposal – when I actually had my fiancé present to help me make a decision on this major project Nothing at all about the glass block windows was ever mentioned to us verbally or in writing on either the estimate paperwork or the contract proposal (although the possibility of the need for a sump pump was mentioned) that I signed If the glass block windows would have been mentioned at all, I would CERTAINLY have at least asked Mr [redacted] if he had or knew a glass block person/contractor who could help us with that issue if and when it arose! Having absolutely no experience or familiarity with the process of straightening a cement block wall, Mr [redacted] must have just assumed that I knew about the possibility of this type of damage occurring – but I did not I’m pretty sure that I would have questioned it if it were mentioned, as I was very conscious of the costs that I was about to incur with this job # “ [redacted] has been to her home on two different occasions and at both visits told her American broke the corner of the glass block panels during the straightening of the wall.”My response: *** was only at my house ONE time (on 8/2/2017) to look at the damage to my window And yes, I agree that he did tell me that American broke the glass block while straightening the wall# “The basement wall repair turned out absolutely perfect.”My response: Although I have already stated that I was satisfied with the work done on my basement walls, the repairs were FAR from “absolutely perfect” In reality, there were several cracks that had been repaired and tuck-pointed which were not totally filled (but which I did myself before I painted everything), open space between the bottom of some of the steel bracing beams and the floor, a bucket of water had been spilled during the job and had stained one of my carpets (which I cleaned and dried out myself), and the second glass block window also sustained cracking around the mortar as well as the stucco facing on the outside of the house My main concern with filing this complaint was the actual breakage of the three (of eight) window panels in the glass block window that I had complained about to the company – because there is no way that I can fix or deal with that myself and I did not want any moisture seeping in through it I felt that the broken window was the main thing that I really needed repaired# “If she repairs the window, American will pay 1/of the bill, somewhere between $to $dollars, after the window is installed by someone else”My response: Although I feel that because I was never made aware of the possibility of breakage to my windows during the wall straightening, either verbally or in our contract (which, of course, I have copies of), American Foundation should take responsibility for the damage There are a couple of clauses on the back of my proposal contract, which I feel might be applicable in this instance: #7) “All verbal agreements between American and buyer are void unless written and signed by both parties”; and #13) American not responsible for damage to paneling, carpeting, tile, or drywall at any time, however American will protect work area as best possible” Nothing whatsoever is written or noted on ANY of my paperwork about any possible window damage It is becoming quite obvious to me that this appears to be a situation where it’s going to be his word against mine as to what was really divulged or disclosed before the job was started So I guess, like most customers that have been overpowered by the big company, I will have to take whatever I can get And they know it But in the end, I think that it will all come down to the contractual paperwork – and what is written (or not written) there.The confidence and trust that I had in this company or anything told to me by [redacted] has been irreparably damaged, and so I wonder how will I ever get them to pay even HALF of the cost (between $125-$150) for replacing this window?? What if the cost turns out to be more than that?? Will I be able to trust their word when they say that they will pay it?? Do I submit a receipt to them for the repairs and just trust them to send me a check?? What assurance do I have that once I have paid for the repair/replacement I will get reimbursed by this company without having to spend even more time and money to make it a legal court issue?? # “The customer just doesn't want to pay for extra work needed that's her problem not American's American has spent more than $ in time & labor regarding this window problem.“It's just extra work for extra pay that the customer doesn’t want to pay for.”My response: It was never a matter of me not wanting “to pay for extra work needed” – I never argued about ANY payments or costs for this job, I never had a concern about extra permit costs or possible sump pump costs, and I was happy to pay not only a substantial deposit, but wrote a check with full payment immediately after the job was doneI was never trying to swindle any extra money from this company that I didn’t honestly feel that they should help me with I am years old and I have ALWAYS paid my bills on time and been responsible for whatever debt or damage I have incurred during my life, and I guess I just expect other people – especially business people – to do the same In addition, I don’t understand how they can even possibly claim that they have spent ANYTHING in time and labor regarding this window – as [redacted] only came to my house ONE TIME when I called him to come and see the damage to the window and only returned my phone call ONE time after I had written a letter to notify them of the problem # “ that’s her problem not American’s.” My response: Those key words are reflective of the attitude that I have been confronted with ever since I first brought attention about my cracked window to this company When Mr [redacted] came to my house to see it, he first tried to convince me to just “leave it like that” When he realized that I wasn’t going to “leave it like that”, he told me that he had glass block windows laying around that he could replace it with (but never said that I would be charged for that replacement) I waited for a month to hear back from him about that, but never did, which prompted me to write my first letter to the company When he DID call me on the phone after receiving that letter and I tried to explain my position to him, he became very angry and rude to me - and actually slammed the phone down to disconnect our call after he yelled “I’M THROUGH WITH YOU!” I spoke with the company secretary after this phone incident, who assured me that she would get back to me about it, but again, I got no response, even after writing a SECOND letter.It would have been SO SIMPLE if he had just addressed the issue immediately with some genuine concern for a good customer and an honest effort to help me correct the problem fairly A sincere apology for the damage and an attempt to work together in negotiating a fair settlement would have gone a long way to resolving this issue without any outside complaints or animosity To date, I have received neither of those things.Because of this unprofessional treatment, unanswered phone calls and written letters, and mostly the failure of American Foundation to come to any solution with me, I felt that my only other recourse was to file this complaint with the Revdex.com in an attempt to reach a reasonable resolution in another way With this kind of spiteful attitude from a company and their statement that they no longer want to work for me, I can’t help but worry how, if I (or a new owner of my home) should ever need to receive the 20-year guaranty coverage on this work in the future it will be handled to satisfaction I worry that other customers who contact them for services will be misled, misinformed, or otherwise disappointed with the services they have to offer – just as I have been.Lastly, I would like to say this I do NOT feel that this complaint has been resolved because knowing how this company has already treated me and how they now say that they don’t want to work with me, I do not know how I can ever trust this company to do what they say – and pay half of the cost for this window to be replaced How is that supposed to work?? I have already spent over $13,of my personal retirement savings with American Foundation for the basement job and now it will be an extra financial hardship to try and come up with more money to repair the window damage, which I’m not even sure I will be able to do before winter comes I am NOT trying to get any “extra work for no pay” - I am just trying to be treated fairly and with respect.Even so, I would be more than happy to put this behind me and move on I am certainly not satisfied with any of their response to this complaint but if they are willing to pay half of the cost and can give me some assurance about that, then maybe that’s all I can expect from a company like theirs.Your help is greatly appreciated, [redacted]
Marie, I can assure you that we will pay $to $for the window replacement I am sending you a letter that states this I am sorry for all of this confusion I hope that this will alleviate some of the problem Thank you for your work Sandy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]10-21-17I have several responses to the message received in regard to this complaint (# [redacted] ) from [redacted] *** at American Foundation Specialists, so I will address them in the order received by him:# “She was told the glass block windows were installed prior to her purchasing the homeThe replacement of the old wooden window to a glass block window disguised the bow in the wall, which would have shown with the old wooden window frames on an angle [redacted] *** told her that the windows may break because they were cemented in after the wall was bulged inwards.”My response: No mention about any original wooden windows (I have owned my home for years now), the present glass block windows (there are two of them on that wall) or the possibility of damage to either of them was EVER made to me by Mr [redacted] at either our first meeting (between just he and I) where he gave me an estimate of the work involved, or at the second meeting where we signed the proposal – when I actually had my fiancé present to help me make a decision on this major project Nothing at all about the glass block windows was ever mentioned to us verbally or in writing on either the estimate paperwork or the contract proposal (although the possibility of the need for a sump pump was mentioned) that I signed If the glass block windows would have been mentioned at all, I would CERTAINLY have at least asked Mr [redacted] if he had or knew a glass block person/contractor who could help us with that issue if and when it arose! Having absolutely no experience or familiarity with the process of straightening a cement block wall, Mr [redacted] must have just assumed that I knew about the possibility of this type of damage occurring – but I did not I’m pretty sure that I would have questioned it if it were mentioned, as I was very conscious of the costs that I was about to incur with this job # “ [redacted] has been to her home on two different occasions and at both visits told her American broke the corner of the glass block panels during the straightening of the wall.”My response: *** was only at my house ONE time (on 8/2/2017) to look at the damage to my window And yes, I agree that he did tell me that American broke the glass block while straightening the wall# “The basement wall repair turned out absolutely perfect.”My response: Although I have already stated that I was satisfied with the work done on my basement walls, the repairs were FAR from “absolutely perfect” In reality, there were several cracks that had been repaired and tuck-pointed which were not totally filled (but which I did myself before I painted everything), open space between the bottom of some of the steel bracing beams and the floor, a bucket of water had been spilled during the job and had stained one of my carpets (which I cleaned and dried out myself), and the second glass block window also sustained cracking around the mortar as well as the stucco facing on the outside of the house My main concern with filing this complaint was the actual breakage of the three (of eight) window panels in the glass block window that I had complained about to the company – because there is no way that I can fix or deal with that myself and I did not want any moisture seeping in through it I felt that the broken window was the main thing that I really needed repaired# “If she repairs the window, American will pay 1/of the bill, somewhere between $to $dollars, after the window is installed by someone else”My response: Although I feel that because I was never made aware of the possibility of breakage to my windows during the wall straightening, either verbally or in our contract (which, of course, I have copies of), American Foundation should take responsibility for the damage There are a couple of clauses on the back of my proposal contract, which I feel might be applicable in this instance: #7) “All verbal agreements between American and buyer are void unless written and signed by both parties”; and #13) American not responsible for damage to paneling, carpeting, tile, or drywall at any time, however American will protect work area as best possible” Nothing whatsoever is written or noted on ANY of my paperwork about any possible window damage It is becoming quite obvious to me that this appears to be a situation where it’s going to be his word against mine as to what was really divulged or disclosed before the job was started So I guess, like most customers that have been overpowered by the big company, I will have to take whatever I can get And they know it But in the end, I think that it will all come down to the contractual paperwork – and what is written (or not written) there.The confidence and trust that I had in this company or anything told to me by [redacted] has been irreparably damaged, and so I wonder how will I ever get them to pay even HALF of the cost (between $125-$150) for replacing this window?? What if the cost turns out to be more than that?? Will I be able to trust their word when they say that they will pay it?? Do I submit a receipt to them for the repairs and just trust them to send me a check?? What assurance do I have that once I have paid for the repair/replacement I will get reimbursed by this company without having to spend even more time and money to make it a legal court issue?? # “The customer just doesn't want to pay for extra work needed that's her problem not American's American has spent more than $ in time & labor regarding this window problem.“It's just extra work for extra pay that the customer doesn’t want to pay for.”My response: It was never a matter of me not wanting “to pay for extra work needed” – I never argued about ANY payments or costs for this job, I never had a concern about extra permit costs or possible sump pump costs, and I was happy to pay not only a substantial deposit, but wrote a check with full payment immediately after the job was doneI was never trying to swindle any extra money from this company that I didn’t honestly feel that they should help me with I am years old and I have ALWAYS paid my bills on time and been responsible for whatever debt or damage I have incurred during my life, and I guess I just expect other people – especially business people – to do the same In addition, I don’t understand how they can even possibly claim that they have spent ANYTHING in time and labor regarding this window – as [redacted] only came to my house ONE TIME when I called him to come and see the damage to the window and only returned my phone call ONE time after I had written a letter to notify them of the problem # “ that’s her problem not American’s.” My response: Those key words are reflective of the attitude that I have been confronted with ever since I first brought attention about my cracked window to this company When Mr [redacted] came to my house to see it, he first tried to convince me to just “leave it like that” When he realized that I wasn’t going to “leave it like that”, he told me that he had glass block windows laying around that he could replace it with (but never said that I would be charged for that replacement) I waited for a month to hear back from him about that, but never did, which prompted me to write my first letter to the company When he DID call me on the phone after receiving that letter and I tried to explain my position to him, he became very angry and rude to me - and actually slammed the phone down to disconnect our call after he yelled “I’M THROUGH WITH YOU!” I spoke with the company secretary after this phone incident, who assured me that she would get back to me about it, but again, I got no response, even after writing a SECOND letter.It would have been SO SIMPLE if he had just addressed the issue immediately with some genuine concern for a good customer and an honest effort to help me correct the problem fairly A sincere apology for the damage and an attempt to work together in negotiating a fair settlement would have gone a long way to resolving this issue without any outside complaints or animosity To date, I have received neither of those things.Because of this unprofessional treatment, unanswered phone calls and written letters, and mostly the failure of American Foundation to come to any solution with me, I felt that my only other recourse was to file this complaint with the Revdex.com in an attempt to reach a reasonable resolution in another way With this kind of spiteful attitude from a company and their statement that they no longer want to work for me, I can’t help but worry how, if I (or a new owner of my home) should ever need to receive the 20-year guaranty coverage on this work in the future it will be handled to satisfaction I worry that other customers who contact them for services will be misled, misinformed, or otherwise disappointed with the services they have to offer – just as I have been.Lastly, I would like to say this I do NOT feel that this complaint has been resolved because knowing how this company has already treated me and how they now say that they don’t want to work with me, I do not know how I can ever trust this company to do what they say – and pay half of the cost for this window to be replaced How is that supposed to work?? I have already spent over $13,of my personal retirement savings with American Foundation for the basement job and now it will be an extra financial hardship to try and come up with more money to repair the window damage, which I’m not even sure I will be able to do before winter comes I am NOT trying to get any “extra work for no pay” - I am just trying to be treated fairly and with respect.Even so, I would be more than happy to put this behind me and move on I am certainly not satisfied with any of their response to this complaint but if they are willing to pay half of the cost and can give me some assurance about that, then maybe that’s all I can expect from a company like theirs.Your help is greatly appreciated, [redacted]