Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Customer advised us via email that she did a chargeback on her purchase, we will approve the refund through the chargeback as her bank will credit her card
The client was contacted immediately and we provided the needed information for which he was grateful Although this was an unfamiliar request to the counselor, the issue should have been escalated to someone in management ACCC will always strive to work with clients to accommodate their needs when it is something within our power Moving forward, all counselors have been advised of the proper way to handle client requests when there is no specific process in place All complaints can be escalated to the Quality Assurance Manager if the client is not satisfied
We have been communicating with this customer, and did not get a request to cancel, just a request to update the tracking, which was sent to her from our warehouse several days ago, we reshipped this for her internationally at our cost: [redacted]
We are sorry to hear that Mr [redacted] is not satisfied with the services he received Mr[redacted] participated in a free counseling session with a certified credit counselor on June 20, During that recorded call he did in fact choose to enroll in the Debt Management Program, which would have saved him money with his current creditors He gave us permission during that recorded call to begin the program, including withdrawing his first payment and notifying his creditors of his wish to participate in the program, starting July 1, Confirmation of all enrollment details are repeated at the end of each call requiring the client to verbally agree to all the pertinent information including acknowledging permission to begin the program on the start date selectedClients have the right to cancel the program at any time and for any reason without penalty However, Mr [redacted] did not contact us until July 6th, days after the program startedACCC promptly refunded his payment Regarding account closures, that function is not controlled by ACCC The creditors are responsible for closing his accounts We spoke with Mr [redacted] at the time after a manager reviewed his recorded call We explained the situation and and he seemed to understand this We have not heard from Mr [redacted] since July Upon receipt of this complaint, we reached out to him twice with no response If he would like to call us, we are available to discuss any issues that he has We can be reached at [redacted] and he can speak with either the Client Service Manager or the Quality Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the refund yetWhen the refund has been completed I will consider this complaint resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We processed it, it should hit your account by Friday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I am so sorry for the confusion, this was refunded for you as it is on backorder
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Customer advised us via email that she did a chargeback on her purchase, we will approve the refund through the chargeback as her bank will credit her card
The client was contacted immediately and we provided the needed information for which he was grateful Although this was an unfamiliar request to the counselor, the issue should have been escalated to someone in management ACCC will always strive to work with clients to accommodate their needs when it is something within our power Moving forward, all counselors have been advised of the proper way to handle client requests when there is no specific process in place All complaints can be escalated to the Quality Assurance Manager if the client is not satisfied
Both orders were refunded in full on Dec [redacted] & *: [redacted] [redacted]
We have been communicating with this customer, and did not get a request to cancel, just a request to update the tracking, which was sent to her from our warehouse several days ago, we reshipped this for her internationally at our cost: [redacted]
Please check your tracking here: [redacted]
We are sorry to hear that Mr [redacted] is not satisfied with the services he received Mr[redacted] participated in a free counseling session with a certified credit counselor on June 20, During that recorded call he did in fact choose to enroll in the Debt Management Program, which would have saved him money with his current creditors He gave us permission during that recorded call to begin the program, including withdrawing his first payment and notifying his creditors of his wish to participate in the program, starting July 1, Confirmation of all enrollment details are repeated at the end of each call requiring the client to verbally agree to all the pertinent information including acknowledging permission to begin the program on the start date selectedClients have the right to cancel the program at any time and for any reason without penalty However, Mr [redacted] did not contact us until July 6th, days after the program startedACCC promptly refunded his payment Regarding account closures, that function is not controlled by ACCC The creditors are responsible for closing his accounts We spoke with Mr [redacted] at the time after a manager reviewed his recorded call We explained the situation and and he seemed to understand this We have not heard from Mr [redacted] since July Upon receipt of this complaint, we reached out to him twice with no response If he would like to call us, we are available to discuss any issues that he has We can be reached at [redacted] and he can speak with either the Client Service Manager or the Quality Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the refund yetWhen the refund has been completed I will consider this complaint resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***