Receipt of correspondence from a concerned customer is taken
very seriously at American Coradius InternationalAll issues are researched
thoroughly with extra attention to the customer perspective
Thank you for forwarding the correspondence from *** ***
We appreciate the concerns
expressed by Mr***Immediately upon receipt of
his complaint, we forwarded his concerns to ***, Inc
A result of ***’s investigation of Mr***’ complaint
is as follows:
Using the e-mail address provided by Mr***, an account
with a zero balance was foundWhen Mr*** contacted ***, this would
have been the account acknowledged by the *** representativeWe have been
advised by *** that the account sent to us with a negative balance has been
referred for fraud review.
We appreciate Mr*** concerns and thank him for bringing
this to our attentionShould we receive any additional information regarding
this account, we will provide follow up informationMr*** can rest
assured that we are working diligently with our client to resolve any
outstanding issues related to his complaint
If you should require additional information or have any
questions, please feel free to contact me at ###-###-#### or via email at ***@***.**
Sincerely,
*** ** ***
Director, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID ***, and see that ACI is taking steps to cease sending me emailsI can only hope it doesn't affect my credit.I appreciate this honest and quick resolution
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***Ms*** has also sent us a
communication directly, expressing her same concernsWe appreciate her frustration with being contacted about an account that has been settled with ACIWe have forwarded her concerns to *** ***The account was settled with ACI and we reported that information to our clientThe account is no longer with us and we have no other option for assistance other than to advise Ms*** to contact *** ***If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**.Sincerely, *** ** *** Director, Corporate Compliance Customer has also sent us a separate e-mailThe account is settled with ACIIt is closed and returnedShe will need to contact *** *** as we do not own the account nor did we in the past. the account was places with us by *** ***, Inc
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from *** ***Please understand that due to
privacy rules, we are not able to provide any information regarding a customer’s account to anyone other than the customer or his/her legal representativeAs of today, we have not received any notice of legal representation for Ms***. In response to the notification from the Revdex.com, we have notified our client of the expressed concernsHowever, in order to process the account in question as a dispute, we will need paper work from Ms*** naming her as Ms***’s legal representativeIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** *** Director, Corporate Compliance Please note that we are extremely limited on what we can do unless a Power of Attorney is sent to us indicating *** *** is legal representativeWe have notified the client and ceased activity at ACI but the account still remains
Thank you for forwarding Ms***' additional commentsUnfortunately her assessment of the issue is not correct The fact is, once a third party agency settles and account and it is recalled by the client, all future responsibility lies fully with the client.ACI does not report consumer credit information no the credit reporting bureausAll reporting is the responsibility of the clientACI does not own the accountIt is owned by *** ***As we are a third party contracted company, we cannot "delegate" any responsibility to a clientIf Ms***'s account was assigned to collection agencies after it was closed and reported as settled, that would be an issue with *** *** and not ACI. As suggested in our initial response, all future questions related to this account should be directed to *** ***ACI is not empowered to do anything further with this accountIt is not in our office at this timeWe apologize if Ms*** believes we are shirking our responsibility, but the reality is that ACI is not at faultThe account was settled, was reported as settled, the account was closed and returned as settledWe have affirmed the settlement on several occasionsIf Ms*** has not contacted *** ***, we suggest she do so immediatelyAt this point, ACI cannot provide a more clear or detailed explanation of the matter and must consider it closed
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from ***As a response to Ms
***’s concerns, we immediately ceased all collection activityA copy of her complaint was forwarded to our client***, IncWe have asked *** to initiate a fraud investigation on Ms***’s behalf If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** *** Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken
very seriously at American Coradius InternationalAll issues are researched
thoroughly with extra attention to the customer perspective
Thank you for forwarding the correspondence from *** ***
We appreciate the concerns
expressed by Mr***Immediately upon receipt of
his complaint, we forwarded his concerns to ***, Inc
A result of ***’s investigation of Mr***’ complaint
is as follows:
Using the e-mail address provided by Mr***, an account
with a zero balance was foundWhen Mr*** contacted ***, this would
have been the account acknowledged by the *** representativeWe have been
advised by *** that the account sent to us with a negative balance has been
referred for fraud review.
We appreciate Mr*** concerns and thank him for bringing
this to our attentionShould we receive any additional information regarding
this account, we will provide follow up informationMr*** can rest
assured that we are working diligently with our client to resolve any
outstanding issues related to his complaint
If you should require additional information or have any
questions, please feel free to contact me at ###-###-#### or via email at ***@***.**
Sincerely,
*** ** ***
Director, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID ***, and see that ACI is taking steps to cease sending me emailsI can only hope it doesn't affect my credit.I appreciate this honest and quick resolution
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***Ms*** has also sent us a
communication directly, expressing her same concernsWe appreciate her frustration with being contacted about an account that has been settled with ACIWe have forwarded her concerns to *** ***The account was settled with ACI and we reported that information to our clientThe account is no longer with us and we have no other option for assistance other than to advise Ms*** to contact *** ***If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**.Sincerely, *** ** *** Director, Corporate Compliance Customer has also sent us a separate e-mailThe account is settled with ACIIt is closed and returnedShe will need to contact *** *** as we do not own the account nor did we in the past. the account was places with us by *** ***, Inc
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from *** ***Please understand that due to
privacy rules, we are not able to provide any information regarding a customer’s account to anyone other than the customer or his/her legal representativeAs of today, we have not received any notice of legal representation for Ms***. In response to the notification from the Revdex.com, we have notified our client of the expressed concernsHowever, in order to process the account in question as a dispute, we will need paper work from Ms*** naming her as Ms***’s legal representativeIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** *** Director, Corporate Compliance Please note that we are extremely limited on what we can do unless a Power of Attorney is sent to us indicating *** *** is legal representativeWe have notified the client and ceased activity at ACI but the account still remains
Thank you for forwarding Ms***' additional commentsUnfortunately her assessment of the issue is not correct The fact is, once a third party agency settles and account and it is recalled by the client, all future responsibility lies fully with the client.ACI does not report consumer credit information no the credit reporting bureausAll reporting is the responsibility of the clientACI does not own the accountIt is owned by *** ***As we are a third party contracted company, we cannot "delegate" any responsibility to a clientIf Ms***'s account was assigned to collection agencies after it was closed and reported as settled, that would be an issue with *** *** and not ACI. As suggested in our initial response, all future questions related to this account should be directed to *** ***ACI is not empowered to do anything further with this accountIt is not in our office at this timeWe apologize if Ms*** believes we are shirking our responsibility, but the reality is that ACI is not at faultThe account was settled, was reported as settled, the account was closed and returned as settledWe have affirmed the settlement on several occasionsIf Ms*** has not contacted *** ***, we suggest she do so immediatelyAt this point, ACI cannot provide a more clear or detailed explanation of the matter and must consider it closed
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from ***As a response to Ms
***’s concerns, we immediately ceased all collection activityA copy of her complaint was forwarded to our client***, IncWe have asked *** to initiate a fraud investigation on Ms***’s behalf If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** *** Director, Corporate Compliance